Experience

SodaStream España

• Spain
• Manufacturing
• 1 - 100 Employee

• Iberia Operations Manager

  • Jul 2022 - Present



Sanofi

• France
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Supply Chain Business Partner

  • Nov 2020 - Jul 2022

  • Responsible for ensuring product availability to satisfy the demand of all customers within the Consumer Health Care business unit. • Responsible for improving and consolidating the Integrated Business Planning process. • Responsible for achieving Supply Chain KPI`s target levels (SPA, MAPE, Fill Rate and Inventory levels). • Responsible for Inventory Management. • Responsible for Product creation and maintenance. • Supporting the BU with new tools and new ways of working. • Participating in the Chloe project giving support in the Material Master migration. Show less



Electrolux Group

• Sweden
• Manufacturing
• 700 & Above Employee

• • Jan 2017 - Jan 2020

  • Responsible to lead and guide all Customer Care teams in Europe to improve their Order to Delivery processes with the final aim of giving the best service to customers.• Experience working on a Project as Product Owner of a new CRM tool for sales in Europe.• Promoting continues improvement in the customer service area:o New tools and alerts.o Electronic Collaboration with Customers.o Annual Customer Service Survey. o Improving Claims and Return processes.o Improvement in Backorder management.o Model maintenance (phase in phase out).o Pricing.• Responsible for the Service Levels KPIS (UNIT FILL RATE, ORDER FILL RATE).• Responsible for bringing more customers that share Stock & Sell-out data to our system with the final aim of helping sales to understand how our products are performing in the market.• Responsible to increase the collaboration between the Customer Care team, Demand Planning, Logistics and Sales.• Responsible to promote customer collaboration approaching the Sales Operations team to the customers. Show less

• • Jan 2016 - Jan 2017

  • Responsible for Demand Planning (previous position), Customer Service and Consumer Care.• Responsible for leading and coaching Customer Care & Consumer care teams.o Managing team in charge of Order Entry, Order Maintenance, Booking and Delivery creation.o Helping sales with feedback to customers on their sales order situation.o Reinforcing communication between demand planning, order desk and logistics.o Responsible for UNIT FILL RATE and ORDER FILL RATE KPIs.o Responsible for Improving Claims, Incidences and Return Management.o Improving Guarantee process.o Improving Call Center process.o Improving process of our own repair centers. Show less

• • Sep 2014 - Jan 2017

  • Responsible for developing and executing the best Sales Forecast plan possible in order to satisfy our customer demand.• Responsible for maintaining our system (SAP-APO) always updated to give factory the most accurate visibility.• Responsible for leading demand consensus meeting with Key Account managers.• Responsible for Inventory Management (Slow & Non-movers, stock-outs, etc.).• Control and maintenance of product life cycle. (Phase in, Phase out).• Responsible for achieving our Demand Plan Accuracy KPIs.• Participating actively in each year's Budget preparation.• Strong collaboration with Sales, Supply units, Product Line, Marketing, Controlling and other countries Demand Planners. Show less



Samsung España

• Spain
• Computers and Electronics Manufacturing
• 200 - 300 Employee

• • Oct 2011 - Sep 2014

  • Responsible for leading and coaching SCM & Order Desk Coordinators in order to help to achieve company objectives.• Responsible for leading consensus meetings between Sales, Marketing and SCM in order to do to the best demand planning.• Control and manage forecast accuracy KPIs.• Advise sales and SCM Coordinators in demand planning.• Inventory management (Aging Stock).• Supervise and guide the team in order processing and delivery notes.• Supervise team in solving incidences, claims, returns, and Price differences.• Coordinate, secure correct communication between SCM Coordinators, and third party logistics partner (warehouse) • Control, follow and inform weekly and monthly sales plan status. Show less

• • Apr 2008 - Sep 2011

  Supply Chain Coordinator in Telecom Division for Vodafone, Telefónica and Orange accounts. Responsible for all the supply chain process coordinating since we receive the order from our customer, passing through production, inbound from factory and final delivery to customer warehouse. • Analyze customer sell-out and Inventory level to predict the demand and prevent out of stock situation in our customers • Guide and advice sales in demand planning. • Manage and organize order portfolio• Supervise production and inbound from factory to our warehouse. • Plan weekly deliveries to customer• Manage and solve all types of incidences, returns, and price differences. Show less



El Corte Inglés

• Spain
• Retail
• 700 & Above Employee

• Process and Method Analyst (MBA Internship)

  • Aug 2007 - Apr 2008

  Internship in the distance sales division of El Corte Ingles where I dedicated my time to analyse and optimize the process, creating different tools such as macros that make the stock planners daily work faster and efficient. Internship in the distance sales division of El Corte Ingles where I dedicated my time to analyse and optimize the process, creating different tools such as macros that make the stock planners daily work faster and efficient.



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• Batteries Supply Planner

  • Mar 2006 - Dec 2006

  Supply Planner for the Duracell Business Unit. I was responsible for guarantying the availability of the product for Spain (including the Canary Islands) and Portugal, the demand plan for B2B references, control of Slow & Nonmovers and code maintenance Achievements • Duracell Service rate above the objectives of the company. (98.5 %/96%) Supply Planner for the Duracell Business Unit. I was responsible for guarantying the availability of the product for Spain (including the Canary Islands) and Portugal, the demand plan for B2B references, control of Slow & Nonmovers and code maintenance Achievements • Duracell Service rate above the objectives of the company. (98.5 %/96%)



Gillette

• Madrid y alrededores, España

• Supply and Demand Planning Trainee

  • May 2005 - Feb 2006

  Help and Support in the supply of the Iberia Peninsula and the Canary Islands for Duracell. Responsible for KPIS reports for all the business units of the company and actualization of different tools that we used in our daily job. Help and Support in the supply of the Iberia Peninsula and the Canary Islands for Duracell. Responsible for KPIS reports for all the business units of the company and actualization of different tools that we used in our daily job.



PERFILAMOS DEL CAUCA S.A

• • Jan 2004 - Feb 2005

  Responsible for the production plan according to our customer's demand and inventory level always trying to waste the minimum raw material. Participate in several inventory controls to secure the stock of the company.

• • Jun 2003 - Dec 2003

  Help and support in the good development of the business with the creation of new sales statistical reports, KPI`s and market analysis.