Experience

Paysera Bulgaria

• Bulgaria
• Financial Services
• 1 - 100 Employee

• • Mar 2023 - Present

  Develop and execute sales strategies to drive revenue growth and achieve sales targets within the fintech sector.Assist clients in setting up and managing their accounts, guiding them through the onboarding process.Deliver compelling sales presentations and product demonstrations to clients, showcasing the value proposition and benefits of fintech solutions.

• • May 2016 - Mar 2023

  Provided timely and accurate responses to client inquiries via various channels, including phone, email, and live chat.Assisted with account reconciliations and transaction investigations, ensuring accuracy and addressing any discrepancies promptly.Contributed to the creation and maintenance of client support documentation, including FAQs, knowledge base articles, and troubleshooting guides.



International Asset Bank

• Bulgaria
• Banking
• 1 - 100 Employee

• Account Manager Corporate Banking

  • May 2015 - May 2016

  Managed a portfolio of corporate clients, serving as their primary point of contact for all banking-related needs. Understood clients' financial goals and objectives, and offered customized banking solutions to meet their unique needs. Actively cross-selled and upselled a range of corporate banking products and services, ensuring clients are aware of the full suite of offerings available. Managed a portfolio of corporate clients, serving as their primary point of contact for all banking-related needs. Understood clients' financial goals and objectives, and offered customized banking solutions to meet their unique needs. Actively cross-selled and upselled a range of corporate banking products and services, ensuring clients are aware of the full suite of offerings available.



Postbank (Eurobank Bulgaria AD)

• Bulgaria
• Banking
• 700 & Above Employee

• Personal Banker

  • May 2010 - Jul 2015

  Provided ongoing support and proactive advice to clients, assisting them in navigating banking processes and addressing any concerns or issues. Conducted comprehensive financial reviews for clients, identifying opportunities for savings, investments, and risk management. Assessed clients' financial needs and goals through in-depth consultations, and provided suitable product recommendations and financial solutions. Provided ongoing support and proactive advice to clients, assisting them in navigating banking processes and addressing any concerns or issues. Conducted comprehensive financial reviews for clients, identifying opportunities for savings, investments, and risk management. Assessed clients' financial needs and goals through in-depth consultations, and provided suitable product recommendations and financial solutions.