Senior Commercial Operations Analyst

• Jan 2022 - Present

• Primary contact for Reporting and Analysis – leading to decision making and business impact• Setting cadence across the year that provides structure for year-over-year analysis• Identifying KPIs and build reporting structures to provide analysis on multiple data sets• Key involvement in Business Strategy & Targets and Commission Planning• Strong Stakeholder management and partnerships – working with senior members on a daily basis• Training and upscaling of the team in their development• Wearing multiple hats to work cross-functionally across the business in various departments• Salesforce experienced including Reports and Dashboards, used daily• Microsoft Excel experienced – extensive day to day use with knowledge of plenty formulas; including vlookups and pivot tables. Also proficient in other Microsoft Office programs including Word & PowerPoint• Gainsight Admin – experienced in GS CS & GS PX• Project management skills – having to manage and lead multiple individual and team based projects and deadlines at any one time, having to keep on top of prioritisation and organisation• Totango experience

Commercial Operations Analyst

• Nov 2019 - Present

Private Tutor (Mathematics)

• Jan 2017 - Jun 2020

Tutoring in Mathematics: KS3, GCSE & A-level Tutoring in Mathematics: KS3, GCSE & A-level

Sales Operations Specialist

• May 2019 - Sep 2019

•Pricing and negotiation of campaigns for modelling finance plans across all brands including Fiat, Alfa Romeo, Jeep & Maserati; in accordance with company profitability objectives, commercial objectives and brand requirements•Providing subsequent analysis and reporting of various business statistics and performance – both internally and with the brands•Making regular payments on several campaign incentives•Review existing and develop new reporting measures as the business requires•Day to day use of Microsoft Excel and occasional use of SAP Business Objects

Sales Operations & Finance

• Sep 2018 - May 2019

•Management of loyalty scheme campaigns, pricings and eligibility to meet business aims•Making payments of dealer incentives•Managing the Government Plug-In Vehicle Grant Scheme•Attending to dealer queries and acting as a point of contact for them and internal staff•Improved and streamlined processes to complete tasks more efficiently•Creating Reports to analyse trends and show new sales •Processing applications and carrying out audits of information & pricings•Daily use of Microsoft Excel, Access and Outlook•Distribution of critical company information throughout the network•Worked with different teams throughout the company and across ranging levels of seniority; from managers, directors and the managing director.

Business Development Representative

• Dec 2017 - Aug 2018

•Research accounts, identify key players and generate interest •Deal with decision makers professionally (e.g Managers & Directors)•Understand prospect needs and requirements •Source new opportunities and leads •Handling inbound and outbound enquiries through calls and emails •Inputting and updating information into records on our database•Salesforce CRM system used daily •Research accounts, identify key players and generate interest •Deal with decision makers professionally (e.g Managers & Directors)•Understand prospect needs and requirements •Source new opportunities and leads •Handling inbound and outbound enquiries through calls and emails •Inputting and updating information into records on our database•Salesforce CRM system used daily

Sales Assistant

• Nov 2014 - Feb 2018

Working with Designer Menswear - Managing Armani Jeans and Michael Kors•Assisting and serving customers •Attending customer needs and advising them while promoting brands and products •Manage stock control and keep suitable layout of the shop floor •Working with the team to make sure store targets are fulfilled •Contribute to developing good customer relations by carrying out work in a sensitive and professional manner Working with Designer Menswear - Managing Armani Jeans and Michael Kors•Assisting and serving customers •Attending customer needs and advising them while promoting brands and products •Manage stock control and keep suitable layout of the shop floor •Working with the team to make sure store targets are fulfilled •Contribute to developing good customer relations by carrying out work in a sensitive and professional manner

Sales Assistant

• Jun 2012 - Dec 2017

•Advising customers according to their needs and take measurements to make sure shoes are a fit •Always maintain the shelf in orderly and fashionable way •Working with team to fulfil the store targets as well as individual targets •Advising customers according to their needs and take measurements to make sure shoes are a fit •Always maintain the shelf in orderly and fashionable way •Working with team to fulfil the store targets as well as individual targets

ICT Mentor

• May 2012 - Jul 2012

•Taught and helped students with ICT and Media •Assisted them with their coursework •Supervised class sessions and supporting other member of staff •Taught and helped students with ICT and Media •Assisted them with their coursework •Supervised class sessions and supporting other member of staff