Operations Manager

• Aug 2022 - Present

Product Operations Manager

• May 2022 - Aug 2022

1. Collaborated with cross-functional teams (Business and Product) to streamline processes for the successful implementation of the ECR Link Project. 2. Monitored and supervised agents, including runners and tele-agents, to drive increased Monthly Active Users (MAO) and Gross Transaction Value (GTV) for the e-wallet product. 3. Project managed the GoKasir Gamification activities as a strategic initiative to boost MAO. 4. Worked closely with internal teams and external partners to… Show more 1. Collaborated with cross-functional teams (Business and Product) to streamline processes for the successful implementation of the ECR Link Project. 2. Monitored and supervised agents, including runners and tele-agents, to drive increased Monthly Active Users (MAO) and Gross Transaction Value (GTV) for the e-wallet product. 3. Project managed the GoKasir Gamification activities as a strategic initiative to boost MAO. 4. Worked closely with internal teams and external partners to complete legal and risk documents for the Lending Product. Show less 1. Collaborated with cross-functional teams (Business and Product) to streamline processes for the successful implementation of the ECR Link Project. 2. Monitored and supervised agents, including runners and tele-agents, to drive increased Monthly Active Users (MAO) and Gross Transaction Value (GTV) for the e-wallet product. 3. Project managed the GoKasir Gamification activities as a strategic initiative to boost MAO. 4. Worked closely with internal teams and external partners to… Show more 1. Collaborated with cross-functional teams (Business and Product) to streamline processes for the successful implementation of the ECR Link Project. 2. Monitored and supervised agents, including runners and tele-agents, to drive increased Monthly Active Users (MAO) and Gross Transaction Value (GTV) for the e-wallet product. 3. Project managed the GoKasir Gamification activities as a strategic initiative to boost MAO. 4. Worked closely with internal teams and external partners to complete legal and risk documents for the Lending Product. Show less

Operations Manager

• Oct 2020 - May 2022

1. Successfully contributed to the implementation of the Contact Center project, ensuring its smooth execution and seamless integration into operations. 2. Developed comprehensive Business Requirement Documents (BRDs) for various Operations Improvement projects, facilitating streamlined processes and enhanced operational efficiency. 3. Achieved significant cost efficiency and reduced order fulfillment time from 14 days to a 5-day Service Level Agreement (SLA) through effective… Show more 1. Successfully contributed to the implementation of the Contact Center project, ensuring its smooth execution and seamless integration into operations. 2. Developed comprehensive Business Requirement Documents (BRDs) for various Operations Improvement projects, facilitating streamlined processes and enhanced operational efficiency. 3. Achieved significant cost efficiency and reduced order fulfillment time from 14 days to a 5-day Service Level Agreement (SLA) through effective collaboration with third-party logistics (3PL) providers. 4. Enhanced agent communication tools and systems such as WA4B, Mitra CekAja, and Order Management System, resulting in improved communication efficiency and overall operational effectiveness. 5. Created Standard Operating Procedures (SOP) and meticulously designed business process documentation for all products available on the CekAja website, ensuring standardized and consistent operations.

Assistant Operations Manager

• Feb 2019 - Sep 2020

Assisting Operations Manager to run Sales Operations department in Financial Services company

Internal Production & Quality Control Lead

• Sep 2017 - Feb 2019

1. Successfully managed the handling of 50,000 returned products from the European market, ensuring efficient claim processing and resolution. 2. Implemented process improvements for Low Ampere Relay to proactively prevent product returns and customer claims, resulting in enhanced customer satisfaction and reduced operational costs. 3. Diligently monitored the manufacturing process to ensure that products were produced in accordance with the specified product specifications, maintaining… Show more 1. Successfully managed the handling of 50,000 returned products from the European market, ensuring efficient claim processing and resolution. 2. Implemented process improvements for Low Ampere Relay to proactively prevent product returns and customer claims, resulting in enhanced customer satisfaction and reduced operational costs. 3. Diligently monitored the manufacturing process to ensure that products were produced in accordance with the specified product specifications, maintaining high-quality standards and minimizing product defects. 4. Prepared, obtained approval for, issued, and implemented the company's Quality Control (QC) program manual, ensuring compliance with company requirements and promoting standardized quality practices across the organization. Show less 1. Successfully managed the handling of 50,000 returned products from the European market, ensuring efficient claim processing and resolution. 2. Implemented process improvements for Low Ampere Relay to proactively prevent product returns and customer claims, resulting in enhanced customer satisfaction and reduced operational costs. 3. Diligently monitored the manufacturing process to ensure that products were produced in accordance with the specified product specifications, maintaining… Show more 1. Successfully managed the handling of 50,000 returned products from the European market, ensuring efficient claim processing and resolution. 2. Implemented process improvements for Low Ampere Relay to proactively prevent product returns and customer claims, resulting in enhanced customer satisfaction and reduced operational costs. 3. Diligently monitored the manufacturing process to ensure that products were produced in accordance with the specified product specifications, maintaining high-quality standards and minimizing product defects. 4. Prepared, obtained approval for, issued, and implemented the company's Quality Control (QC) program manual, ensuring compliance with company requirements and promoting standardized quality practices across the organization. Show less

Management Trainee

• Oct 2016 - Sep 2017

Known as DDP (Detmold Development Program) - a one year training program rolling from one department to another, steal the insights and collaborate with managers and working on some specific projects in certain departments, such as: 1. Production processes assesment to identify process failure and relative impacts through FMEA (Failure Mode & Effect Analysis) implementation 2. Implement quality guidelines to achieve optimum production outcome Known as DDP (Detmold Development Program) - a one year training program rolling from one department to another, steal the insights and collaborate with managers and working on some specific projects in certain departments, such as: 1. Production processes assesment to identify process failure and relative impacts through FMEA (Failure Mode & Effect Analysis) implementation 2. Implement quality guidelines to achieve optimum production outcome

Electronic Laboratory Assistant

• Mar 2015 - Feb 2016

Part of internship program, I've been assigned in Electronic Lab. Responsibilities: 1. Supervise junior grade (teaching assistant) 2. Working on some projects for external party i.e. Power Electronics panel control, programming for engrave machine control, etc. Part of internship program, I've been assigned in Electronic Lab. Responsibilities: 1. Supervise junior grade (teaching assistant) 2. Working on some projects for external party i.e. Power Electronics panel control, programming for engrave machine control, etc.