Experience

Streamline IT

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Cyber Security Engineer

  • Jun 2021 - Present

  -Manage the security vulnerabilities and risks across organization -Prioritized detected vulnerability -Planning, implementing, managing, monitoring, and upgrading security measures -Review scanning infrastructure; process; technology to mature Vulnerability Program. -Manage the security vulnerabilities and risks across organization -Prioritized detected vulnerability -Planning, implementing, managing, monitoring, and upgrading security measures -Review scanning infrastructure; process; technology to mature Vulnerability Program.



Royal International

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Desktop Support Engineer

  • Nov 2018 - Apr 2021

  • Supported and managed privilege and user authorization system for all employees. • Managed Active Directory to ensure employees have the right amount of access. • Performed Active Directory administration including adding/removing workstations from the domain. • Installed software, modified and repaired hardware and resolved technical issues. • Installed memory modules on machines to support the Windows 7 platform. • Installed/Removed video cards, USB monitor adaptors. • Provided level IT support to non-technical personnel within the business. • Managed call flow and responded to technical support needs of customers. • Manage users ticket using ServiceNow and follows up on user's issues via email and phone. • Remote to user's laptop\desktop using remote control, Remote Desktop and Remote assistance. • Recreate windows profiles in corporate environments. • DATA transfer and cleanup disk. • Mobility skills and setup cell phone. • Printer installation. • Proficiency with networking and understand concepts such as VPN, DHCP, DNS, IPv4, IP Subnets. Show less



AL AMODI GROUP FOR TRADING AND GENERAL CONTRACTING EST.

• Qatar
• 1 - 100 Employee

• PROJECT PROCUREMENT OFFICER

  • Nov 2016 - Sep 2018

  • Prepared purchase orders and send copies to suppliers and to departments originating requests. • Determine if inventory quantities are enough for needs, ordering more materials when necessary. • Respond to customer and supplier inquiries about order status, changes, or cancellations. • Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems. • Calculate costs of orders, and charge or forward invoices to appropriate accounts • Compare suppliers' bills with bids and purchase orders to verify accuracy • Maintain knowledge of all organizational and governmental rules affecting purchases and provide information about these rules to organization staff members and to vendors. • Communicate with homeowners ensure satisfaction and solve issues that may arise • Use estimating software to create quotes. Show less



IT Solutions Consulting

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• DESKTOP ENGINEER LEVEL II

  • Oct 2011 - Jun 2013

  • Installs, maintains, and troubleshoots required client software and hardware, whether onsite or remotely. • Address user tickets regarding hardware, software, and networking. • Walk customers through installing applications and computer peripherals. • Ask targeted questions to diagnose problems. • Guide users with simple, step-by-step instructions • Conduct remote troubleshooting. • Test alternative pathways until you resolve an issue. • Customize desktop applications to meet user needs. • Record technical issues and solutions in logs. • Direct unresolved issues to the next level of support personnel • Follow up with clients to ensure their systems are functional. • Report customer feedback. Show less