Lead-Food & beverage operations

• Jan 2018 - Present

• Provide effective leadership to the Room Service teams to ensure targets are met. • Ensure compliance of brand standards • Evaluate guest satisfaction levels with a focus on continuous improvement • Aware of trends and propose ideas to build the range and quality of Food and Beverage • Optimize sales and contain costs, identifying any areas for action • Set achievable budgets and other short- and long-term functional goals • Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars • Maintain strong internal control environment and compliance to hotel/company policies and procedures Show less

Food And Beverage Supervisor

• Sep 2015 - Sep 2017

• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.• Consistently monitor product and labor costs to remain within goals.• Effectively manage the restaurant in the absence of the Restaurant Manager.• Assist in new menu implementation.• Implement new company policies and procedures by developing plans and instructing staff.• Develop / Maintain productive business relationships with existing clients and constantly identifying areas of new business opportunities.• Provide coaching and feedback to managers and staff and assess performance on and ongoing basis.• Develop and implement creative solutions to areas of improvement.• Assist in conducting staff and daily pre-shift meetings.• Manage the restaurant to meet or exceed standards in food quality, safety and cleanliness.• Consistently review operations and staff to identify any problems, concerns and opportunities for improvement.• Responsible to allocate staff for daily operation and making weekly staff roster.• Conducting internal HACCP, Brand standard audits and ISO14001 audits. Enhance guest satisfaction through proactive resolution of issues and qualitative service delivery and closely monitoring it via GSS. Show less

Food and Beverage Captain

• Oct 2012 - Sep 2015

Food and Beverage

• Feb 2010 - Sep 2012

Front Office

• May 2009 - Jan 2010