Experience

Rural Payments Agency

• Government Administration
• 400 - 500 Employee

• Senior Systems Transformation Lead

  • Aug 2013 - Present

• National Performance Manager

  • Aug 2012 - Aug 2014

  Worked for 2 years as National Performance Manager, ensuring effective performance profiles were agreed and in place to support the successful delivery of ministerial targets for making BPS payments totalling £1.6b to customers. Ensured profiles were tracked against operational delivery and adjusted when operational impacts hit. Worked closely with site managers , chairing weekly performance meetings to challenge operational performance against performance profiles. Successfully managed 2 consecutive years, enduring RPA over achieved its ministerial targets. Show less



Department for Environment, Food and Rural Affairs

• United Kingdom
• Government Administration
• 700 & Above Employee

• Senior Design Manager

  • Jan 2017 - Present

  Currently manage a team of designers and Business Analysts focused on supporting operational delivery of BPS payment schemes by ensuring that system guidance , products, processes and procedures are in place and provide effective and efficient resources to enable operational delivery of the schemes. Also focussed on sharing current practices across the wider DEFRA network to ensure operational improvements are supported across other EU schemes.

• Senior Program Delivery Manager

  • Aug 2014 - Jan 2017

  Working to deliver the CAPD delivery programme, leading the work stream in implementing brand new core system within an agile working environment. Focused on delivering a system that met DEFRA requirements, working with Italian suppliers to ensure requirements were understood, met and delivered on time within tight commercial constraints.