Mickie K. Baker
General Manager at Merrill Gardens- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Lydia Zaffini
It was a pleasure working with Mickie during our time at Sutherland. She is a great collaborator, team member and leader. Her strong background and knowledge of BPO was invaluable in support of the case studies and other marketing materials I developed for our technology line of business. I also appreciated her depth of understanding when it came to client relationship management as we worked together on projects to create and implement new service environments for strategic accounts. I highly recommend Mickie!
Mark Poole
Mickie is a world class operations leader. She understands what drives the business, the key metrics to look at, and the way to drive her team to accomplish them. I have watched her leverage her consistent and impact based focus to drastically change the trajectory of an underperforming program on several occasions. She is a clear communicator who has no problems diving into critical issues regardless of how tangled they might be. At the same time she is fully capable of identifying her teams strengths and ensuring that they are positioned properly to bring the maximum benefit from them.
Lydia Zaffini
It was a pleasure working with Mickie during our time at Sutherland. She is a great collaborator, team member and leader. Her strong background and knowledge of BPO was invaluable in support of the case studies and other marketing materials I developed for our technology line of business. I also appreciated her depth of understanding when it came to client relationship management as we worked together on projects to create and implement new service environments for strategic accounts. I highly recommend Mickie!
Mark Poole
Mickie is a world class operations leader. She understands what drives the business, the key metrics to look at, and the way to drive her team to accomplish them. I have watched her leverage her consistent and impact based focus to drastically change the trajectory of an underperforming program on several occasions. She is a clear communicator who has no problems diving into critical issues regardless of how tangled they might be. At the same time she is fully capable of identifying her teams strengths and ensuring that they are positioned properly to bring the maximum benefit from them.
Lydia Zaffini
It was a pleasure working with Mickie during our time at Sutherland. She is a great collaborator, team member and leader. Her strong background and knowledge of BPO was invaluable in support of the case studies and other marketing materials I developed for our technology line of business. I also appreciated her depth of understanding when it came to client relationship management as we worked together on projects to create and implement new service environments for strategic accounts. I highly recommend Mickie!
Mark Poole
Mickie is a world class operations leader. She understands what drives the business, the key metrics to look at, and the way to drive her team to accomplish them. I have watched her leverage her consistent and impact based focus to drastically change the trajectory of an underperforming program on several occasions. She is a clear communicator who has no problems diving into critical issues regardless of how tangled they might be. At the same time she is fully capable of identifying her teams strengths and ensuring that they are positioned properly to bring the maximum benefit from them.
Lydia Zaffini
It was a pleasure working with Mickie during our time at Sutherland. She is a great collaborator, team member and leader. Her strong background and knowledge of BPO was invaluable in support of the case studies and other marketing materials I developed for our technology line of business. I also appreciated her depth of understanding when it came to client relationship management as we worked together on projects to create and implement new service environments for strategic accounts. I highly recommend Mickie!
Mark Poole
Mickie is a world class operations leader. She understands what drives the business, the key metrics to look at, and the way to drive her team to accomplish them. I have watched her leverage her consistent and impact based focus to drastically change the trajectory of an underperforming program on several occasions. She is a clear communicator who has no problems diving into critical issues regardless of how tangled they might be. At the same time she is fully capable of identifying her teams strengths and ensuring that they are positioned properly to bring the maximum benefit from them.
Experience
-
Merrill Gardens
-
United States
-
Hospitality
-
400 - 500 Employee
-
General Manager
-
Aug 2021 - Present
-
-
-
Sutherland
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Vice President, Global Service Delivery
-
Nov 2014 - Apr 2017
-
-
-
Sitel Group
-
Outsourcing and Offshoring Consulting
-
700 & Above Employee
-
Sr. Vice President, Operations
-
Sep 2003 - Sep 2014
-
-
-
MCI Telecommunications Corporation
-
United States
-
Telecommunications
-
1 - 100 Employee
-
Director
-
Jan 1990 - May 2003
-
-
Community
