Mickey Spaulding, CRP, GMS, MBA

CRC - Program Committee Member at Corporate Relocation Council of Chicago
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us****@****om
(386) 825-5501

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Credentials

  • Certified Relocation Professional (CRP)
    Worldwide ERC®
  • Global Mobility Specialist (GMS)
    Worldwide ERC®
  • Real Estate Managing Broker
    Illinois Department of Financial and Professional Regulation

Experience

  • Corporate Relocation Council of Chicago
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • CRC - Program Committee Member
      • Nov 2011 - Present

      It is a privilege to work on this committee for CRC events and meetings. It is a privilege to work on this committee for CRC events and meetings.

  • Weichert Workforce Mobility
    • United States
    • Human Resources Services
    • 300 - 400 Employee
    • Senior Director of Client Services
      • Jul 2018 - Dec 2019

      After TheMIGroup's acquisition by Weichert Workforce Mobility, my Business Unit was combined with Weichert’s Regional Service Center where I was responsible for client and team transition from TheMIGroup to Weichert. My key accomplishment was that all of my clients were retained during and after the transition. After TheMIGroup's acquisition by Weichert Workforce Mobility, my Business Unit was combined with Weichert’s Regional Service Center where I was responsible for client and team transition from TheMIGroup to Weichert. My key accomplishment was that all of my clients were retained during and after the transition.

  • TheMIGroup
    • United States
    • Human Resources Services
    • 1 - 100 Employee
    • Vice President Client Services and Administration
      • Nov 2009 - Jun 2018

      As part of TheMIGroup’s senior management team, I led the Chicago Business Unit to assure my team had the tools and resources necessary to deliver exceptional service to our clients and our customers. By empowering my team, our Business Unit won numerous yearly awards which were based on meeting our profit plan, excelling in client service/retention, providing a high level of customer service and cultivating a positive work environment. As part of TheMIGroup’s senior management team, I led the Chicago Business Unit to assure my team had the tools and resources necessary to deliver exceptional service to our clients and our customers. By empowering my team, our Business Unit won numerous yearly awards which were based on meeting our profit plan, excelling in client service/retention, providing a high level of customer service and cultivating a positive work environment.

  • Moving Station
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Vice President Operations
      • Dec 2004 - May 2008

      I led and supervised all aspects of customer service quality and administration to meet company profitability goals including staff selection and development, process oversight and vendor management for corporate, senior and military business segments. I enjoyed training my team on best practices for conducting our business to increase their sales and thereby increase the company’s profits. I led and supervised all aspects of customer service quality and administration to meet company profitability goals including staff selection and development, process oversight and vendor management for corporate, senior and military business segments. I enjoyed training my team on best practices for conducting our business to increase their sales and thereby increase the company’s profits.

  • Cendant Mobility
    • Real Estate
    • 1 - 100 Employee
    • Vice President Account Management
      • Feb 1999 - Dec 2001

      Led team of account managers to identify new business opportunities, manage client relationships, and meet/exceed client service level agreements. Also led a client service team and directly managed team performance and client satisfaction and retention. I enjoyed interacting with the account managers and our clients to assess their needs, develop a plan to meet their needs, and analyze implementation of the new process/program. Led team of account managers to identify new business opportunities, manage client relationships, and meet/exceed client service level agreements. Also led a client service team and directly managed team performance and client satisfaction and retention. I enjoyed interacting with the account managers and our clients to assess their needs, develop a plan to meet their needs, and analyze implementation of the new process/program.

  • Prudential Real Estate & Relocation Services Inc
    • Director Of Client Services
      • Mar 1994 - Feb 1999

      I managed a specific group of clients, as well as the team members who serviced these clients and was responsible for program administration, customer service, client retention and profitability. My key accomplishment was converting 40% of my client base from a single service program to a fully outsourced service program in one year. I managed a specific group of clients, as well as the team members who serviced these clients and was responsible for program administration, customer service, client retention and profitability. My key accomplishment was converting 40% of my client base from a single service program to a fully outsourced service program in one year.

  • COLDWELL BANKER RELOCATION SERVICES LIMITED
    • Belgium
    • Director of Real Estate Services / Account Manager
      • Feb 1992 - Mar 1994

      I managed a regional group of real estate specialists who sold corporate inventory across the Midwest. My main achievement was minimizing risk to our clients by providing client account managers with information required to make sound financial decisions and coaching my team which had the lowest costs of all regional offices. Also managed a large group of small clients to assure their service program needs were met. I managed a regional group of real estate specialists who sold corporate inventory across the Midwest. My main achievement was minimizing risk to our clients by providing client account managers with information required to make sound financial decisions and coaching my team which had the lowest costs of all regional offices. Also managed a large group of small clients to assure their service program needs were met.

  • Coldwell Banker 1st American
    • Vice President Relocation Services
      • Jul 1985 - Feb 1992

      Responsible for sales of corporate inventory and for increasing referral revenue and conversion rates amongst company’s the real estate agents. I enjoyed networking with relocation management company supply chain teams to increase our business base. My key contribution was creating an environment to generate business so that our company received recognition via broker network awards for our referral placement and conversion rates. Responsible for sales of corporate inventory and for increasing referral revenue and conversion rates amongst company’s the real estate agents. I enjoyed networking with relocation management company supply chain teams to increase our business base. My key contribution was creating an environment to generate business so that our company received recognition via broker network awards for our referral placement and conversion rates.

Education

  • Olivet Nazarene University
    Master of Business Administration - MBA, Business
  • University of Illinois at Urbana-Champaign
    Bachelor's degree, Parks, Recreation and Leisure Studies

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