Experience

TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• IT Specialist

  • Oct 2021 - Present



Telos Corporation

• United States
• Computer and Network Security
• 400 - 500 Employee

• Help Desk Specialist III

  • Nov 2018 - Dec 2022

  Manages, triages and prioritizes Hardware and Software support tickets using Service Now ticket management system. Determines appropriate reporting procedures for incidents and works with customers towards successful resolution. Responsible for customer relations and communications necessary to resolve technical issues and restore site services across the United States to a fully operational status. Supervises and trains site personnel on troubleshooting tools and methodology, customer etiquette and engagement. Provide senior level technical support to end users for issues not resolved at Tier I/Tier II. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Religious affairs specialist

  • Jan 2016 - Nov 2018

  Integrate Unit Ministry Team into tactical elements and directed small unit actions. Supervise religious support facility staff and operations. Analyze religious data. Assisted in the development of religious support planning. Examined all incoming correspondence and determined proper action. Coordinated schedule and calendar for Lieutenant colonel (Chaplain). Coordinated travel arrangements. Includes airline and lodging reservations. Maintained and Managed Fort Detrick's entire funding system ($100k) and programs. Show less