Experience

NAEGELI Deposition & Trial

• United States
• Law Practice
• 1 - 100 Employee

• Collection Executive

  • May 2021 - Present



Securus Contact Systems

• United States
• Telecommunications
• 1 - 100 Employee

• Retention Manager

  • Jan 2017 - Mar 2021



Professional Debt Mediation

• Financial Services
• 1 - 100 Employee

• Mediator

  • Jun 2012 - Apr 2017

  Responsible for acquiring reparations for debts owed to a company or individual. Receives and post payments to accounts, monitors overdue accounts, and collects debt. Maintains files on the financial status of customer accounts. PRIMARY RESPONSIBILITIES Send out notices to overdue accounts. Collect payments and post to accounts. Reach out to customers with unpaid debt and attempt to collect from them. Maintain files on the financial status of accounts. Keep track of delinquent accounts. Make personal visits if necessary to collect debts. Set up repayment plans according to ability to pay. Advise customers of default consequences and debt repayment policies. Attempt to repossess merchandise if client has not paid debt. Record address changes. Delete old accounts and clean up files. Negotiate credit extensions. Compile reports on delinquent account for management. Turn over accounts to attorneys. Disconnect services if account remains unpaid. Report past due accounts to credit bureaus. Prepare statements for credit department. Show less



Fair Credit International

• Jacksonville, Florida Area

• Operations Manager

  • Jun 2009 - Jun 2012

  Monitor call performance of team members against standards; receive input from Quality Control and Training Department; coach/mentor team members using data received from variety of sources. Maintain performance records/reports of team. Review reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures. Identify team members who require training in advanced topics or remedial training; transfer team members to retraining spine as required with appropriate documentation on performance weakness and strengths. Conduct performance counseling and coaching on a periodic basis with team members; conduct performance reviews; make recommendations for salary changes. Establish and maintain an environment that encourages team work and individual efforts and ethical behavior. Maintain appropriate staffing levels for team and in compliance with company policies on flexible scheduling; maintain/update time and attendance information in automated software; approve paid time off in accordance with company policies. Administer verbal and written counseling to correct inappropriate behavior and conduct. Participate in all required training for automation and telephone systems; Fair Debt Collection Practices Act/Fair Credit Reporting Act (FDCPA/FCRA); other legal aspects of collections procedures. Identify violations of FDCPA/FCRA or other company policies and practices to keep supervisor advised of potential acts that may result in litigation against the company. Show less