Experience

HydroPoint Data Systems

• United States
• Renewables & Environment
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2022 - Present

  While it wasn’t always initially apparent why organizations should care about their water usage, HydroPoint has been able to demonstrate just how much money is ‘hiding’ across a property’s outdoor water use, showing a typical payback in 24-36 months just by lowering irrigation water bills. Additional savings come in the form of reducing labor and operational expenses, eliminating overwatering with the accompanying danger of structural and plant damage, lowering liabilities (think slips and falls) and lessening exposure to fines and compliance violations. Show less



Lofta

• United States
• Retail Health and Personal Care Products
• 1 - 100 Employee

• Client Success Manager

  • Mar 2020 - Jun 2022

  Lofta is a digital health technology company which provides people of all ages with a rapid diagnosis and treatment journey for the condition of sleep apnea. ● Developed and grew client network through strong relationship building, product knowledge, and overcoming client objections to treatment recommendations. ● Successfully guided clients through the full sales cycle from diagnosis to therapy treatment options including tailored proposals for the client’s needs. Managed client accounts and tracked requests using Shopify and in-house CRM platform. ● Facilitated $1,500,000 worth of new business within 11 months after starting position in 2020 at start of Covid-19 pandemic. ● Collaborated with design and executive teams to enhance offerings and layout of company website ensuring a smoother customer experience and increase web traffic, based on customer use cases. ● Trained new members on the client success team how to navigate conversion calls, log client activity, and how to source new sales leads. ● Served as liaison between clients and fulfillment team regarding product availability especially during unexpected supply chain disruptions (Ex. Covid-19 pandemic). Show less



LeaseLabs®

• United States
• Advertising Services
• 1 - 100 Employee

• Client Success Specialist

  • Sep 2018 - Mar 2020

  LeaseLabs by RealPage is a digital marketing firm which offers a full stack of print and digital marketing SaaS services. I supported the client success team by developing customer relationships, including detailing all aspects of managing and resolving customer requests. ● Successfully navigated complex customer tickets using Jira and Salesforce. Worked closely with account managers, engineers, and other key stakeholders to identify solutions efficiently. ● Trained multiple external and internal stakeholders how to use Leaselab’s marketing platform for email marketing, content management, and print media to improve brand loyalty and increase sales. ● Taught customer service team in the Philippines how to process client requests around print media and vendor orders. Created user guides on customer service requests using Confluence. Show less



TK Elevator

• Germany
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Sales Coordinator

  • Mar 2018 - Sep 2018

  ThyssenKrupp Elevator is one of the world's leading elevator manufacturers which maintains elevator services throughout the US and Canada, as well Central and South America. ● Analyzed and processed all new foreign contracts, contract extensions, and client project requests for the San Diego territory prior to submission to the West Region team using Oracle. ● Developed annual reports to track payments for service of elevators, escalators, and moving sidewalks. ● Coordinated with service operators and account management team to help customers maintain service on their various transportation products. Show less



The Binding Site

• United Kingdom
• Medical Equipment Manufacturing
• 700 & Above Employee

• Client Relations Specialist

  • Dec 2017 - Mar 2018

  Binding Site provides specialist diagnostic products to clinicians and laboratory professionals of enterprise-level companies worldwide. I supported the client relations team by interacting with customers to determine product needs and address service problems. ● Provided reliable support to customers and account managers throughout the entire sales cycle using Salesforce. ● Ensured complete customer satisfaction by thoroughly responding to customer concerns and providing proper guidance on their various requests. ● Devised comprehensive customer reports for account managers to track client purchase orders. ● Served as interim manager of the Midwestern region. Show less



MR2 Solutions, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Coordinator

  • Mar 2017 - Sep 2017

  MR2 Solutions aims to provide solutions that help companies solve business challenges, while improving productivity by eliminating any obstacles or pain points IT departments may face. ● Developed customer base from 10 to 100 customers within 6 months through outbound cold calls and web leads. ● Project coordinated across teams with engineers, vendors, and customers through all phases of sales cycle using Zoho CRM. ● Leveraged sales training offered by company to shape approaches according to the customer’s needs. ● Assisted Marketing Director with planning and executing company events. Show less



Sports 1 Marketing

• United States
• Spectator Sports
• 1 - 100 Employee

• Marketing Analyst

  • Aug 2013 - May 2015

  Sports 1 Marketing is a global sports and entertainment marketing agency. I assisted in creating customized content for marketing campaigns and provided market research. ● Identified opportunities for corporate partners and sponsors to promote products at 200+ marketing events. ● Collaborated with design teams to create and distribute company newsletters. ● Conducted research to gain insights on key markets for opportunity. Sports 1 Marketing is a global sports and entertainment marketing agency. I assisted in creating customized content for marketing campaigns and provided market research. ● Identified opportunities for corporate partners and sponsors to promote products at 200+ marketing events. ● Collaborated with design teams to create and distribute company newsletters. ● Conducted research to gain insights on key markets for opportunity.