Mick Phrakonekham

IT Support Specialist at GritrSports.com
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Fort Worth, Texas, United States, US

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Cybersecurity Professional
    Google
    Jun, 2023
    - Oct, 2024
  • Palo Alto Networks Cybersecurity
    Palo Alto Networks
    Jun, 2023
    - Oct, 2024

Experience

  • GritrSports.com
    • United States
    • Retail
    • 1 - 100 Employee
    • IT Support Specialist
      • Jul 2023 - Present

      • Support System Admin: Provide assistance by managing and monitoring IT infrastructure to maintain daily operations for retail, office, and warehouse. Including assistance with projects and creating projects. • Active Directory: Creating, managing and maintaining AD user accounts, groups, and organizational units, ensuring user access, security, and policies. • Servers: Assisted in provisioning, configuration, maintenance, and optimizing server performance by ensuring system reliability and uptime. • CCTV Security Camera: Installed, managed and maintained CCTV security camera systems by ensuring surveillance coverage and system functionality to enhance facility security. • Zebra Printers: Provided support for Zebra printers, including setup, configuration, and troubleshooting, ensuring smooth label printing operations and minimizing downtime. • Mobile Devices Management (MDM): Deployed Desktops, Laptops, Mobile, and Tablets. Provide assistance with provision, policies, and troubleshooting to ensure device usages for the organization. Show less

  • HCLTech
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Deskside Support
      • Jul 2022 - Present

      [Oncor Electric Delivery] • End-User Support: Proficient in providing exceptional end-user support, ensuring prompt resolution of technical issues and maximum user satisfaction while adhering to standard operating procedures (SOP). • Software Installation and Troubleshooting: Skilled in efficiently installing and troubleshooting various software applications, following standard operating procedures (SOP), to enhance user productivity and system functionality. • Hardware Expertise: Experienced in diagnosing and resolving hardware-related problems, following standard operating procedures (SOP), to optimize system performance and minimize downtime. • Jira Ticketing System Management: Proficient in utilizing Jira ticketing system to effectively manage and prioritize user requests, ensuring timely resolution and efficient workflow. • Microsoft Office Proficiency: In-depth knowledge of Microsoft Office suite, including Word, Excel, and PowerPoint, to provide expert guidance and support, in leveraging these tools for increased productivity and efficiency. Experienced in end-user support, software installation, hardware troubleshooting, Jira ticketing system management, and Microsoft Office proficiency while following standard procedures for enhanced productivity and user satisfaction. Show less

  • Infinity Rehab
    • United States
    • Hospitals and Health Care
    • 400 - 500 Employee
    • Certified Occupational Therapy Assistant
      • May 2019 - Mar 2020

      • Communication and Collaboration: I possess strong communication skills, enabling effective collaboration with interdisciplinary teams, clients, and healthcare professionals. This skill is invaluable in the tech industry, where teamwork and effective communication are essential for successful project outcomes. • Problem Solving: Occupational therapy requires assessing clients' needs, developing individualized treatment plans, and adapting interventions as necessary. This experience has honed my problem-solving abilities, which directly apply to the tech field, where identifying and resolving complex technical issues is a daily occurrence. • Adaptability and Flexibility: Occupational therapy demands adapting to clients' changing needs and adjusting treatment plans accordingly. The tech industry is dynamic and ever-evolving, making adaptability and flexibility highly valued skills. My ability to adapt quickly and learn new technologies will be an asset in a tech role. • Attention to Detail: Occupational therapy emphasizes meticulous attention to detail to ensure patient safety, maintain accurate documentation, and adhere to standard procedures. This attention to detail carries over seamlessly to the tech industry, where precision is essential for coding, testing, and maintaining the highest quality standards. • Patient Safety and Standard Procedures: Occupational therapy places a strong emphasis on patient safety and adherence to standard procedures. These skills align with the quality assurance requirements in the tech industry. Understanding the importance of patient safety and following established protocols are critical components of successful tech projects. By leveraging these transferable skills, including a focus on patient safety and adherence to standard procedures, I am well-prepared to make a successful transition into the tech industry and contribute to its innovation and growth. Show less

Education

  • Stanbridge College
    Associate of Science, Occupational Therapy Assistant
    2016 - 2018

Community

You need to have a working account to view this content. Click here to join now