Sprinklr Implementation Specialist

• Apr 2022 - Present

CRM & Marketing Coordinator

• Feb 2021 - Apr 2022

- Implemented Salesforce into the organization and served as Salesforce Administrator - Effectively Trained employees to use Salesforce - Target potential clients using email marketing with Salesforce/Pardot - Utilize search ads to acquire new clients - Managed social media accounts and website presence - Implemented Salesforce into the organization and served as Salesforce Administrator - Effectively Trained employees to use Salesforce - Target potential clients using email marketing with Salesforce/Pardot - Utilize search ads to acquire new clients - Managed social media accounts and website presence

Audience Specialist, Programmatic Media

• Jul 2020 - Feb 2021

- Address, troubleshoot, and answer technical questions about data - Provided governance and manage multiple vendors to ensure the timely and accurate integration of data- Ability to use programmatic data to create and deliver analytics and real-time insights- Evaluated up to 150 publisher’s URLs from data lake to map into relevant segments & create mapping reports

Global Social Media Operations/Support Specialist

• Feb 2018 - Jun 2020

- Project Management- Data visualizations and query building- Support triage, support routing, pass-through support, and partnerships- Technical Support- Global brand digital business support and platform liaison- Global Sprinklr user/platform training

Marketing Intern

• Aug 2017 - Jan 2018

- Competitive landscape assessments and research- Social Media landscape and evaluations- Corporate training material development and execution- New employee training- Coordinator of corporate trade shows and new business development activities

Marketing Specialist

• Apr 2014 - Aug 2017

- Digital and social asset management - SEO and social media best practices - Paid social media - Business development and customer retention - Digital and social asset management - SEO and social media best practices - Paid social media - Business development and customer retention

Marketing Assistant

• May 2016 - May 2017

- Team lead for social media, sales, and engagement - Public events planning and management - Consumer surveys and evaluations - Team lead for social media, sales, and engagement - Public events planning and management - Consumer surveys and evaluations