Director of Customer Experience

• Jun 2023 - Present

Founder

• Apr 2023 - Present

At Cognisculpt, we empower individuals to unleash their true potential and live a fulfilling life. I started this project because I am passionate about helping others discover a zest for living, and rediscover what really matters to them. I principally specialise in helping people find purpose and better advocate for themselves in their careers, relationships, and personal growth. Through personalized mentorship, we help you tap into your strengths, overcome obstacles, and shape a life filled with purpose and fulfillment. Learn more at: https://cognisculpt.com Show less

Co-Founder

• Oct 2021 - Apr 2022

Co-Founder on a Fintech startup, a web app and dashboard designed to match prospective small business borrowers and lenders via machine-learning processes. I spearheaded the experience design of the MVP, led daily stand-ups, built Agile working principles into the organisation, conducted technical demo's for prospective clients, and participated in all client engagements, pre-sales/sales etc. Co-Founder on a Fintech startup, a web app and dashboard designed to match prospective small business borrowers and lenders via machine-learning processes. I spearheaded the experience design of the MVP, led daily stand-ups, built Agile working principles into the organisation, conducted technical demo's for prospective clients, and participated in all client engagements, pre-sales/sales etc.

Software Engineer

• Mar 2020 - Aug 2021

National Australia Bank is one of the 'Big Four' banks in Australia, and one of the largest banks in the Asia-Pacific region. Initially joining as an Associate Cloud Engineer, I worked as a developer on NAB's Open Banking project, contributing to API development in line with CDR government legislation towards safe and secure data sharing, which you can read more about here: https://consumerdatastandardsaustralia.github.io/ National Australia Bank is one of the 'Big Four' banks in Australia, and one of the largest banks in the Asia-Pacific region. Initially joining as an Associate Cloud Engineer, I worked as a developer on NAB's Open Banking project, contributing to API development in line with CDR government legislation towards safe and secure data sharing, which you can read more about here: https://consumerdatastandardsaustralia.github.io/

Associate TechOps Engineer - Group

• Apr 2019 - Jan 2020

Tigerspike (now Concentrix Catalyst) is the experience design and engineering arm of Concentrix, a global solutions company that combines human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.Working as a TechOps Engineer on the Global Operations team, we collaborated with Developers in Tigerspike offices globally, to help create and manage CI/CD pipelines for our clients and projects, as well as supporting and managing the organisations infrastructure.Responsibilities included:• Support engineer for clients globally 24x7 as part of a PagerDuty support roster, first point of contact.• Coordinated and managed delivery and support teams for Tigerspike clients and projects globally• Liaising with release teams, managed and facilitated production changes• Managing build deployments, building CI/CD pipelines for Tigerspike clients• Linux Server Administration, Windows Server Admin 2008/2012• JAMF MDM MacOS scripting and admin• Proficient in AWS tooling, New Relic/Cloudwatch monitoring etc, certified AWS Cloud Practitioner• Managing, coordinating and implementing ongoing TS infrastructure upgrades and systems security compliance changes, as part of an ISO 27001 information security standards project. Show less

Support Engineer

• Sep 2018 - Apr 2019

Tigerspike (now Concentrix Catalyst) is the experience design and engineering arm of Concentrix, a global solutions company that combines human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.• Strong interpersonal skills and stakeholder management through supporting customers and clients• Coordinated and managed delivery and support teams for Tigerspike clients in Melbourne• 2nd and 3rd level of support across multiple offices, domestic and globally• Facilitated employee onboarding and off-boarding in the local office• Responding to support tickets and requests in a timely manner, working within SLA's.• JAMF policy scripting and MDM administration• JIRA, Confluence and G-Suite administrator• Active Directory, Group Policy, DNS, DHCP, and DFS setup, maintenance, decommissioning Show less

Sales Consultant

• Jun 2016 - Sep 2018

Centre Com is one of the largest IT hardware retail chains in Australia, and a premier IT-enabled services provider (MSP) catering to general public, businesses and educational institutions. Working as a Sales Consultant, my responsibilities included managing, advising and coordinating work for a large number of corporate, educational and B2B accounts, with responsibilities including: • Possessing strong interpersonal skills, and the ability to make technical jargon both relatable and understandable for our clients • Leading client engagements, technical analysis to identify client's needs, and working with them to tailor solutions. • Coordinating support and delivery resources and teams • Maintaining high levels of technical knowledge across a wide gamut of Centre Com services and products. • Consistently met and exceeded sales KPI's and targets • Recipient of numerous 'Customer Service Excellence' awards. Show less