Senior consultant Passenger experience

• Jan 2022 - Present

Passenger Services performance manager

• May 2021 - Present

Project Manager

• Aug 2020 - Apr 2021

Managing various projects in Digital transformation and Strategy for our customers Managing various projects in Digital transformation and Strategy for our customers

Project And Process Manager

• Jul 2019 - Jan 2020

 I led the ground operations project team, taking care of the company punctuality program, where we were able to increase punctuality by 6% points in the next season, creating change with our 2000+ operational colleagues As a design thinking coach I trained internal and external stakeholders in innovation methodologies and led a few workshops that triggered innovation throughout the company I was nominated PMO representative for our operations department, co-decided on which investments to pursue Show less

Strategic Project Manager

• May 2018 - Jul 2019

 I set up a joint continuous improvement project with our ground handling partner to redesign critical process streams in both companies based on contracted KPI’s to enhance quality of service which led to shorter delivery times for baggage and better punctuality for the flights Design thinking enabler, moderated innovation workshops throughout the company

Senior Revenue Management Development Analyst

• May 2016 - May 2018

+ Project Manager - Project to change the way of translating willingness to pay into practice, boosting company revenues - Projects to provide availability data and develop new products with other departments - rethinking the way we approach revenue management - working on sales channel differentiation==> focus area's: "change management" and "innovation"+ Assisting the team leader in managerial tasks (hiring processes, managerial meetings,...)+ Improving forecasting methods together with Master thesis students + Designing reports to increasa user experience of the analyst teams Show less

Revenue Manager

• Sep 2014 - May 2016

Business Analyst responsible for demand/capacity forecasting for a portfolio worth 50mio€, boosting unit revenues by 8% (or 4mio€) in 1 year through thorough analysis and resulting better customer

Commercial Project Manager

• Jan 2013 - Aug 2014

+ Preparing offers for new industrial projects + Sales visits and project negotiations ranging 10k - 500k for Belgium and Luxemburg + Internal follow-up on technical setup of project during preparation and construction + Project delivery +Training of newcomers to the company + Preparing offers for new industrial projects + Sales visits and project negotiations ranging 10k - 500k for Belgium and Luxemburg + Internal follow-up on technical setup of project during preparation and construction + Project delivery +Training of newcomers to the company