Executive Consultant - CIO sur demande

• Oct 2019 - Present

Provide IT Executive consultation services to assist companies to address their IT strategies, roadmap and initiatives to help them to address their IT transformation objectives: • Strategic management consulting and IT Transformation; • Act as on-demand CIO, CISO or CTO; • Address Cyber Security Architecture, Management and Governance planning, implementation and operations; • Fusion and Acquisitions : IT Due Diligence; • IT department and services evaluation and recommendations; • IT audits for Cloud based operations and Cyber Security. • Senior Management Consultant for the CEO and company executives; • Etc. Show less

Senior Management Consultant

• Oct 2019 - Jan 2020

Work with our customers to help them address important business objectives and transformation initiatives such as: - CIO par interim - Intégra-co customer - Insurance business; - Fusion & acquisition : IT Due Diligence - Manufacturing business; - Cyber-security: Governance, architecture and implementation of security solutions - Manufacturing business; - IT function evaluation and recommendations for improvement - Food Industry; Work with our customers to help them address important business objectives and transformation initiatives such as: - CIO par interim - Intégra-co customer - Insurance business; - Fusion & acquisition : IT Due Diligence - Manufacturing business; - Cyber-security: Governance, architecture and implementation of security solutions - Manufacturing business; - IT function evaluation and recommendations for improvement - Food Industry;

Independent IT Management, Cloud and Cyber Security Consultant

• Feb 2019 - Oct 2019

Contract - Senior IT Architect & Management Consultant • End-User Computing Laptops and PCs upgrade and replacement program • Migration to Office 365, SharePoint to the Cloud, etc. • Address project definition, justifications, prepare presentation and financial justifications. • Project management, team empowerment. • Data centers modernization and transformation. • Address and define Security controls and mechanisms. • Executive consultant to the CIO. Contract - Senior IT Architect & Management Consultant • End-User Computing Laptops and PCs upgrade and replacement program • Migration to Office 365, SharePoint to the Cloud, etc. • Address project definition, justifications, prepare presentation and financial justifications. • Project management, team empowerment. • Data centers modernization and transformation. • Address and define Security controls and mechanisms. • Executive consultant to the CIO.

Independent IT Management and Cyber Security Consultant

• Jul 2018 - Nov 2018

Contract - Director – Cyber Security Architecture and Data Centers implementation Manage a team of senior cyber security solution architects involved in the elaboration of the architecture of cyber security N.E.R.C. CIP compliant new data centers. The program scope addresses the physical infrastructures, data network, servers, storage and several IT and security management applications that are hosted in three different data centers. Contract - Director – Cyber Security Architecture and Data Centers implementation Manage a team of senior cyber security solution architects involved in the elaboration of the architecture of cyber security N.E.R.C. CIP compliant new data centers. The program scope addresses the physical infrastructures, data network, servers, storage and several IT and security management applications that are hosted in three different data centers.

Managed Services Advisor

• Mar 2017 - Jul 2018

Responsible to provide pre-sales support for Keystone managed services solutions. Address all pre-sales and commercialization responsibilities regarding the data center, network, infrastructures, security and hybrid and/or cloud-based services (i.e. Microsoft Azure and Amazon AWS), etc. Support all the Quebec and Atlantic Canada sales force. Responsible to provide pre-sales support for Keystone managed services solutions. Address all pre-sales and commercialization responsibilities regarding the data center, network, infrastructures, security and hybrid and/or cloud-based services (i.e. Microsoft Azure and Amazon AWS), etc. Support all the Quebec and Atlantic Canada sales force.

Vice-president and Senior Consultant - Service Management

• Jan 2012 - Dec 2016

Vice-president and Senior Consultant for the ITSM and professional services practices. Several years of experience in large, mid-size and smaller size companies. Michel is also experience in IT business transformation, business mission re-alignment, IT service management, etc. Michel has extensive executive level experience in helping companies in their innovation and transformation plans and also in helping them to reach operational excellence. Vice-president and Senior Consultant for the ITSM and professional services practices. Several years of experience in large, mid-size and smaller size companies. Michel is also experience in IT business transformation, business mission re-alignment, IT service management, etc. Michel has extensive executive level experience in helping companies in their innovation and transformation plans and also in helping them to reach operational excellence.

Vice-president Infrastructure Management and Professional Services

• Apr 2010 - Feb 2012

Senior Vice-President responsible for the professional services division. My responsibilities encompass the architecture, solutions design, planning, solutions delivery and sales support activities. I also assume the responsibility of the company technology infrastructures. Responsible for the creation and implementation of the company strategic and transformation plan (i.e. five years roadmap). This plan was elaborated to address the company owner’s desire to gradually diversify and transform their business services to increase their market share, revenues and customers base. Show less

Senior Director, Consulting Storage Technologies and Infrastructures

• Oct 2009 - Apr 2010

Senior Director responsible for all the storage technologies, backups and data restoration services. Responsible for all project’s implementations and all storage operation activities for over 125 CGI customers. My responsibilities encompass several management related challenges such as: • The department complete transformation to better align the services with the recent company reorganization. • Identification of additional work activities that could be transferred at CGI India (Bangalore). • The use of off-shore partners to reduce operating costs. • Customer audits compliancy (i.e. 5970, SOX, etc.). • Storage capacity reporting, billing and customer charge back. • Department budget improvements. • Event management improvements to address correct and improve services. Show less

Senior Program Director

• Oct 2006 - Oct 2009

Senior information technology management consultant to the CIO and CTO: Responsible Director for the following activities: Evaluate the current situation in regard to: 1. All the Tata Telecom IT infrastructures (network, servers, storage, security, etc.). 2. Canada and USA data centers (4). 3. Information storage, security, operations management and operating practices. 4. Implemented SOX related management practices. • Systems and operations management practices and processes. • Prepare and present a complete picture of the current situation and a proposed roadmap to achieve the management objectives. • Coordinate the preparation of RFQ with the various solution providers. • Review study and analyze all vendor propositions. Recommend which solutions to implement. • Coordinate all the budget preparation and presentation activities. • Elaborate the architectures and present recommendations. • Prepare and present a plan to achieve all the objectives over the next two (2) years. • Prepare and present all the budget and material required for the VSNL board meeting. • Support of the India purchasing department in the vendor negotiation activities. • Provide senior management consultation to the IT SOX and COBIT groups. Implementation of the above globally. Show less

Director Information Technologies Transformation Program (ITP)

• 2006 - 2009

Director Infrastructures and Operations

• 2004 - 2006

• Management of operating budget of over $50M USD/year. • Responsible of a large department of over 100 Information Technology professionals. • Provide infrastructure and operations support for over 17,000 end-users located in the various company offices and plants and also external business partners located across the world (i.e. over 2000). • Mandate to re-structure and re-engineer all the systems, network and data centre operations and support services. • Planning of strategic directions (Systems, network and operations). • Operations re-engineering - Four Objectives: 1. Systems stabilisation, significant improvements in terms of services and support provided to the different business units. 2. Complete re-design of the operations and service delivery processes. Transition toward a service delivery culture. Execute plan to achieve the Sarbanes Oxley, OSC and ITIL certifications. 3. Achieve operations excellence. Implementation of service level agreements and metrics to measure them for each of the services we support. Implement revised processes as part of our services continuous improvements roadmap and objectives (based on the Six Sigma model). 4. Achieve important cost reductions. ‘Do more with less’ mentality. Show less

Director Infrastructures, Operations and Business Intelligence

• 2002 - Oct 2004

Responsible Director for: • Infrastructures and operations support for over 2,500 end-users located across Canada. • Implementation of a new global network storage infrastructure (i.e. SAN and NAS). • Consolidation and reduction of implemented servers (40%). This resulted in cost reductions. • Architecture, design and implementation of the company data centre disaster recovery plan. • Architecture, design and implementation of the company information data warehouse and ‘business intelligence’ solutions. • Modernization of all systems development servers and test labs. • Modernization and capacity increase of the Siebel CRM infrastructures. • Implementations of the company new secure Internet high-speed external access for all the sales force staff across Canada (i.e. over 650 users). • Architecture, design and implementation of the ‘Enterprise systems management’ infrastructures and operations monitoring solution (i.e. HP Openview) and incident/problem management processes based on ITIL best practices. • Implementation of network ‘wireless’ infrastructures solutions. • Achieved over $1,500,000/year of expense budget cost reductions (operational excellence). • Implementation of an automated tape backup robotic solution to achieve a complete ‘lights out’ data centre operations. • Architecture, design and implementation of the Windows XP and SMS for all the company users (over 1,500 employees). A 98% customer satisfaction result was achieved. • Consolidation and ‘in-sourcing’ of all systems administration, support and operation for the research division information technology activities. • Responsible for the E-Learning support and services. Show less

Vice-President Technology Services & Operations

• 2000 - May 2002

I assumed the following responsibilities: • Responsible of over 43 Information Technology professionals. I also assumed most of the HR related activities (e.g. Job descriptions, recruitment activities, interviews, etc.). • Provide infrastructure and operations support for over 400 end-users located in the Canadian, US and UK offices and also external business partners (e.g. Canadian and International banks, clearing houses, internet casinos located across the world, etc.). • Managed the construction of a new ‘state of the art’ complete ‘lights out’ data centre. • Architecture, design and implementation of the company data centre disaster recovery plan.. • Architecture, design and implementation of the ‘Enterprise systems management’ solutions. • Architecture, design and implementation of a new global network storage infrastructure (i.e. SAN) and an automated tape backup solution. • Responsible for all budget operations activities such as procurement, vendor relationships, acquisitions, etc. • Architecture, design and implementation of all the company infrastructures (servers, PCs, data bases, network, security, etc.). • Creation of a new applications systems support department. • Responsible and management of the 3 company data centres (Montreal, Boston, and Hull). • Responsible for infrastructures capacity and performance management in regard to company infrastructures, network, services growth, etc. • Responsible for the architecture, design and implementation of all security, access management and disaster recovery activities. • Achieved the British Standard BS-17799 certification. • Responsible for data base administration and related technical support activities (e.g. performance tuning, evolution, security, etc.). • Management and support of the company WWW servers and related infrastructures. • Responsible for the company global IT operations activities. Show less

Assistant Vice-President Global IT Infrastucture, Network and Service Operations

• 1996 - 2000

Director IT Technologies and Professional Services

• 1995 - 1997

Supervisor Security, Operations and Infrastructures

• 1982 - 1995

Technology Advisor/specialist

• 1977 - 1982

Database Administrator

• 1977 - 1982

Database Administrator

• 1977 - 1982