Experience

Deutscher Caritasverband e.V.

• Germany
• Individual and Family Services
• 1 - 100 Employee

• IT Senior System Administrator

  • Jul 2023 - Present

  Stuttgart e Região Intune Project Implementation Citrix AHP Management AD (Active Directory) Administration 2nd Level Support Various IT Topics and Assistance with Modern Workplace Projects Microsoft 365 Management



NEXUS / MARABU GmbH

• Germany
• Information Technology & Services
• 1 - 100 Employee

• IT-System Engineer

  • Jun 2022 - Dec 2022

  Berlin, Germany At Nexus / Marabu, I held a position in a forward-thinking company focused on driving digitalization in the healthcare system. Experienced in problem-solving, I worked as a System Engineer, bringing my previous knowledge and skills to the team. My responsibilities included: Working with Oracle or SQL databases Understanding and utilizing scripting languages such as Java, Python, Shell, Bash, and C# Implementing projects SQL adjustments PEGASOS system installation and… Show more At Nexus / Marabu, I held a position in a forward-thinking company focused on driving digitalization in the healthcare system. Experienced in problem-solving, I worked as a System Engineer, bringing my previous knowledge and skills to the team. My responsibilities included: Working with Oracle or SQL databases Understanding and utilizing scripting languages such as Java, Python, Shell, Bash, and C# Implementing projects SQL adjustments PEGASOS system installation and upgrades Providing 2nd level support Managing Jira and Confluence This role allowed me to contribute to the advancement of healthcare technology while further developing my expertise as a System Engineer. Show less



Fink IT Systems GmbH

• System Administrator Office 365

  • Oct 2020 - Jun 2022

  Freiberg, Baden-Württemberg, Alemanha At Fink-IT, I served as the System Administrator for Office 365, where I was the main technical contact for customers. My responsibilities spanned across various aspects of IT support, including: Generalist support for servers and PCs Network and user administration (Windows Server) Management of virtualized servers (VMWare) Backup management (Veeam and other tools) Firewall management (WatchGuard and Ubiquiti) Server migration to the cloud Hybrid server integration and… Show more At Fink-IT, I served as the System Administrator for Office 365, where I was the main technical contact for customers. My responsibilities spanned across various aspects of IT support, including: Generalist support for servers and PCs Network and user administration (Windows Server) Management of virtualized servers (VMWare) Backup management (Veeam and other tools) Firewall management (WatchGuard and Ubiquiti) Server migration to the cloud Hybrid server integration and management (on-premises and cloud) Cloud environment deployment and configuration (Microsoft Azure and Office 365) SQL Server database management, maintenance, and backup Contact and management of external partners and services During my time at Fink-IT, I continued to develop and strengthen my skills in cloud computing and infrastructure. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Senior Information Technology Support

  • Mar 2020 - Oct 2020

  Stuttgart e Região, Alemanha Employed by Fink-IT Systems GmbH In this company, as an IT outsourcing provider, I was assigned to the client Fink-IT. After the probationary period, Fink-IT offered me a direct contract with them.



Job search

• Software Development
• 100 - 200 Employee

• Job Search

  • Sep 2019 - Mar 2020

  Ludwigsburg



mvz consulting GmbH

• Germany
• Business Consulting and Services
• 1 - 100 Employee

• IT Support Specialist and Recruiting

  • Jun 2019 - Sep 2019

  Leinfelden-Echterdingen, Baden-Württemberg, Germany I was tasked with establishing a department specializing in the recruitment of IT professionals abroad. Research potential clients Research potential candidates Support and maintenance of corporate systems Data backup and maintenance DataDialog system user Maintenance and installation of Microsoft 365 packages



E. Breuninger GmbH & Co.

• Support Staff

  • Nov 2017 - May 2019

  Leinfelden-Echterdingen Support for the logistics department, including: Printer installation Setup and maintenance of PDAs and sensors WLAN network maintenance Receiving, organizing, and shipping products to other company branches



ASPIN Tecnologia

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Technical Support Consultant - Team Coordinator

  • Mar 2013 - Feb 2016

  Porto Alegre Area, Brazil Coordination of a team of ten people between Level 1 and 2, implementation and ERP training for our customers. Support based on ITIL methodology Tools used: SQL database, PHP, Java, Delphi Expertise in financial and accounting software ERP specialization in newspapers and magazines media Identifying and troubleshooting system access issues for agents, collaborating with agents and engineering/product development teams Guiding and supporting other agents as a mentor and… Show more Coordination of a team of ten people between Level 1 and 2, implementation and ERP training for our customers. Support based on ITIL methodology Tools used: SQL database, PHP, Java, Delphi Expertise in financial and accounting software ERP specialization in newspapers and magazines media Identifying and troubleshooting system access issues for agents, collaborating with agents and engineering/product development teams Guiding and supporting other agents as a mentor and subject matter expert in handling escalated issues Conducting comparative research to determine the cause of problems and identify areas for improvement

• Senior IT Business Analyst

  • Jan 2009 - Mar 2013

  Porto Alegre e Região, Brasil As a Senior IT Business Analyst, my activities involve gathering and analyzing requirements, process modeling, evaluating solutions, and collaborating with cross-functional teams. Additionally, I manage change, documentation, testing, and training to ensure successful adoption of IT solutions. In this role, I also focused on the implementation, training, and support of systems marketed by the company. I conducted functional requirements surveys and application tests. I actively… Show more As a Senior IT Business Analyst, my activities involve gathering and analyzing requirements, process modeling, evaluating solutions, and collaborating with cross-functional teams. Additionally, I manage change, documentation, testing, and training to ensure successful adoption of IT solutions. In this role, I also focused on the implementation, training, and support of systems marketed by the company. I conducted functional requirements surveys and application tests. I actively participated in the evolution of the Electronic Invoice (NF-e) process within the organization. Tools used: SQL database, PHP, Java, Delphi.



Seven Boys Ltda

• Food and Beverage Manufacturing
• 1 - 100 Employee

• Technical Support Specialist

  • Oct 2008 - Dec 2008

  Porto Alegre Area, Brazil Temporary work, carried out to cover the migration of the Minas Gerais unit to Porto Alegre. The project involved migrating servers between data centers located in different cities, at a distance of 1800 km. The tools used included Citrix Virtualization, data center recovery, and web hosting. The aim was to transfer services between the distant business units, ensuring the continuity of operations during the migration.



Bebidas Fruki S.A.

• Brazil
• Food and Beverage Services
• 1 - 100 Employee

• IT Technical Analyst

  • Aug 2007 - Aug 2008

  Novo Hamburgo e Região, Brasil As an IT Technical Analyst, I was responsible for analyzing and troubleshooting technical issues related to hardware and software systems, including desktops, laptops, servers, and network devices. I provided technical support to end-users, diagnosed and resolved complex problems, and installed and configured new software and hardware. Additionally, I performed support operations for the Saib ERP management system, including administrative, commercial, financial, and logistics modules. I… Show more As an IT Technical Analyst, I was responsible for analyzing and troubleshooting technical issues related to hardware and software systems, including desktops, laptops, servers, and network devices. I provided technical support to end-users, diagnosed and resolved complex problems, and installed and configured new software and hardware. Additionally, I performed support operations for the Saib ERP management system, including administrative, commercial, financial, and logistics modules. I generated reports for the sales team, maintained data, and provided support for sales team using Palm/PDA technology. My proficiency included the use of Microsoft Office, Palm OS, Windows Mobile 6.1/6.5 Handheld, and SQL Services. Show less



Linx S.A.

• IT Services and IT Consulting

• Client Support Analyst

  • May 2005 - Jul 2007

  Porto Alegre e Região, Brasil I was responsible for providing technical support to clients, ensuring that their needs were met efficiently and satisfactorily. During my experience, I performed activities such as technical support for the Seller sales system, on segmented networks of BR Petrobras, Repsol, and Telemar. In addition, I provided remote support for Terminal Service, VNC, and Logmein, as well as support by phone and on-site (in state units). I maintained SQL databases, backing up and restoring data as… Show more I was responsible for providing technical support to clients, ensuring that their needs were met efficiently and satisfactorily. During my experience, I performed activities such as technical support for the Seller sales system, on segmented networks of BR Petrobras, Repsol, and Telemar. In addition, I provided remote support for Terminal Service, VNC, and Logmein, as well as support by phone and on-site (in state units). I maintained SQL databases, backing up and restoring data as needed. I also provided support to users and computer technicians. An important aspect of my work was the preparation of technical manuals, training users and analysts of the company to ensure that everyone was up-to-date and capable of using the system effectively. Show less



Factory Beer

• Brazil
• Food and Beverage Services
• 1 - 100 Employee

• CPD supervisor / Operations Manager

  • Nov 2001 - Apr 2005

  São leopoldo As a CPD Supervisor, I was responsible for managing and supervising the data processing center, ensuring that all operations ran smoothly and efficiently. I performed a wide range of activities, including network administration for both Windows and Novell/Linux systems, installation and maintenance of computer equipment, analysis of operating environments and networks, operational monitoring of point of sale check-in and check-out, and training for staff members. In addition, I was… Show more As a CPD Supervisor, I was responsible for managing and supervising the data processing center, ensuring that all operations ran smoothly and efficiently. I performed a wide range of activities, including network administration for both Windows and Novell/Linux systems, installation and maintenance of computer equipment, analysis of operating environments and networks, operational monitoring of point of sale check-in and check-out, and training for staff members. In addition, I was responsible for overseeing the maintenance of micro network terminals and coordinating night activities, monitoring customer service, and ensuring the smooth flow of operations. Show less



MicroMaster Informática TI

• IT Services and IT Consulting
• 1 - 100 Employee

• Commercial IT Manager

  • Sep 2002 - Mar 2005

  Novo Hamburgo Area, Brazil As a Commercial IT Manager, I was responsible for coordinating technical teams and sales, ensuring the delivery of high-quality IT services to corporate clients. One of my key responsibilities was to develop and implement strategic plans to meet the needs of our clients, including the creation of new services and products. In addition, I oversaw network projects and points of sale, ensuring that all technical aspects were executed efficiently and effectively. As the technical manager of… Show more As a Commercial IT Manager, I was responsible for coordinating technical teams and sales, ensuring the delivery of high-quality IT services to corporate clients. One of my key responsibilities was to develop and implement strategic plans to meet the needs of our clients, including the creation of new services and products. In addition, I oversaw network projects and points of sale, ensuring that all technical aspects were executed efficiently and effectively. As the technical manager of the company, I also served as the general coordinator of the company's branch, providing guidance and support to other teams and departments. My role also involved collaborating with other departments to ensure that our IT services were aligned with the overall business objectives of the company. I was also responsible for developing and maintaining relationships with key stakeholders and partners. Overall, my experience as a Commercial IT Manager involved a combination of technical expertise, project management, and strategic planning skills, all of which were essential for ensuring the success of our IT services and the growth of our business. Show less



Zschirmmer & Schwarz do Brasil

• Freelance System Deployer

  • Sep 2003 - Oct 2003

  Sao Leopoldo German Company with Branch in Brazil (Deutsches Unternehmen mit Niederlassung in Brasilien) I served as a specialist in the installation and configuration of Linux servers, contributing to the optimization and efficiency of the company's internal processes. In addition, I was responsible for the installation and configuration of a Siemens telephone system, ensuring optimal communication and collaboration among teams. Key accomplishments: Planning and execution of Linux… Show more German Company with Branch in Brazil (Deutsches Unternehmen mit Niederlassung in Brasilien) I served as a specialist in the installation and configuration of Linux servers, contributing to the optimization and efficiency of the company's internal processes. In addition, I was responsible for the installation and configuration of a Siemens telephone system, ensuring optimal communication and collaboration among teams. Key accomplishments: Planning and execution of Linux server installation and configuration, ensuring system performance and security; Deployment and adjustment of the Siemens telephone system, aiming to enhance communication between company employees and clients; Training and technical support for internal teams on the use of available resources and tools in the implemented systems; Collaboration with the global team, promoting integration between branches and the company's headquarters. Show less



AR Instalações Elétricas Ltda

• IT Support Technician

  • Aug 2001 - Aug 2002

  Esteio Company contracted by Telet-Claro-Radiotronica for mobile network infrastructure provision. Fiber optic connection network for backbones. I served as a supervisor for the installation of fiber optic cables and connection of backbones, ensuring efficiency and quality of service. I conducted configuration, communication, speed, and bandwidth tests, guaranteeing adequate network infrastructure performance. Key accomplishments: Supervision of fiber optic cable installation… Show more Company contracted by Telet-Claro-Radiotronica for mobile network infrastructure provision. Fiber optic connection network for backbones. I served as a supervisor for the installation of fiber optic cables and connection of backbones, ensuring efficiency and quality of service. I conducted configuration, communication, speed, and bandwidth tests, guaranteeing adequate network infrastructure performance. Key accomplishments: Supervision of fiber optic cable installation, following best practices and technical standards; Coordination of backbone connection activities, ensuring integration between different systems; Execution of configuration and communication tests to ensure proper operation of the infrastructure; Monitoring of speed and bandwidth tests, identifying and addressing potential bottlenecks. Show less



Mouresp Indústria E Comércio Ltda

• 1 - 100 Employee

• Integrated Systems Deployer

  • Jan 2001 - Jul 2001

  Sao Leopoldo Control Systems (Steuersystems) Migration of MSSQL 7 database technology to SQL 2000, updating and correcting truncated data, data consistency verification, and SQL 2000 database maintenance. Key accomplishments: Planning and execution of database technology migration, from MSSQL 7 to SQL 2000, ensuring data integrity; Identification and correction of truncated data, improving the quality of information stored in the system; Verification of data consistency, ensuring… Show more Control Systems (Steuersystems) Migration of MSSQL 7 database technology to SQL 2000, updating and correcting truncated data, data consistency verification, and SQL 2000 database maintenance. Key accomplishments: Planning and execution of database technology migration, from MSSQL 7 to SQL 2000, ensuring data integrity; Identification and correction of truncated data, improving the quality of information stored in the system; Verification of data consistency, ensuring the reliability of information for decision-making; Maintenance and optimization of the SQL 2000 database, guaranteeing system efficiency and performance. Show less



Instaladora Elétrica Mercúrio

• Brazil
• Repair and Maintenance
• 1 - 100 Employee

• Technical Support Analyst

  • Oct 1998 - Dec 2000

  Esteio Outsourced company for energy systems and data transmission. Experience in multiple projects, creating and executing spreadsheets for calculating worked hours and measuring work hours. Tools used: MS Excel, Macros, and Visual Basic programming. Level 1 Support and continuous system improvement. Key accomplishments: Participation in various energy system and data transmission projects, contributing technical knowledge and experience; Development and implementation… Show more Outsourced company for energy systems and data transmission. Experience in multiple projects, creating and executing spreadsheets for calculating worked hours and measuring work hours. Tools used: MS Excel, Macros, and Visual Basic programming. Level 1 Support and continuous system improvement. Key accomplishments: Participation in various energy system and data transmission projects, contributing technical knowledge and experience; Development and implementation of spreadsheets for tracking and calculating worked hours, using MS Excel, Macros, and Visual Basic programming; Provision of Level 1 support to users, resolving system-related issues and inquiries; Identification of opportunities for continuous system improvement, contributing to process optimization and efficiency. Show less



Posto de combustíveis Kauer Ltda

• Technical Support Analyst

  • Mar 1998 - Sep 1998

  Sao Leopoldo First Esso-branded store in Southern Brazil. We implemented control systems and communication with fuel pumps, as well as the deployment of the cash register and tax control system. System support, computer and printer maintenance, maintenance, backup, and recovery of SQL databases. Level 1 and 2 support. Key accomplishments: Implementation of control systems and communication with fuel pumps, optimizing operations and ensuring safety; Deployment of the cash… Show more First Esso-branded store in Southern Brazil. We implemented control systems and communication with fuel pumps, as well as the deployment of the cash register and tax control system. System support, computer and printer maintenance, maintenance, backup, and recovery of SQL databases. Level 1 and 2 support. Key accomplishments: Implementation of control systems and communication with fuel pumps, optimizing operations and ensuring safety; Deployment of the cash register and tax control system, ensuring compliance with current regulations; Continuous system support, maintenance of computers and printers, guaranteeing equipment availability and efficiency; Maintenance, backup, and recovery of SQL databases, preserving information integrity and reducing data loss risks; Provision of Level 1 and 2 support to users, resolving system-related issues and inquiries. Show less



WORK GAGE METROLOGIA

• Industrial Machinery Manufacturing

• IT Support Junior

  • Jan 1996 - Feb 1998

  Esteio Main client: Dana Incorporated Project: Implementation of ISO 9000 In this project, I developed a system for controlling and issuing certificates, using MS Word Macros, Visual Basic, and FoxPro programming. Level 1 Support and continuous system improvement, control of calibration certificates according to ISO 9000, point 4.11. Key accomplishments: Development of an efficient system for controlling and issuing certificates, integrating technologies such as MS… Show more Main client: Dana Incorporated Project: Implementation of ISO 9000 In this project, I developed a system for controlling and issuing certificates, using MS Word Macros, Visual Basic, and FoxPro programming. Level 1 Support and continuous system improvement, control of calibration certificates according to ISO 9000, point 4.11. Key accomplishments: Development of an efficient system for controlling and issuing certificates, integrating technologies such as MS Word Macros, Visual Basic, and FoxPro; Provision of Level 1 support to users, resolving system-related issues and inquiries; Identification of opportunities for continuous system improvement, contributing to process optimization and efficiency; Rigorous control of calibration certificates, in accordance with the ISO 9000 standard, point 4.11, ensuring compliance and quality. Show less



Grefortec

• Brazil
• Machinery Manufacturing
• 1 - 100 Employee

• IT Support Junior - Internship

  • Jun 1995 - Dec 1995

  Sao Leopoldo In this internship, we developed activities to ensure the proper operation of computer equipment. Development of a financial control program based on Microsoft Access. We also provided support to internal clients through the ticket system. Level 1 Support, customer service, and development of an internal financial system. Key accomplishments: Ensuring the proper operation of computer equipment, guaranteeing the efficiency of operations; Development of an efficient… Show more In this internship, we developed activities to ensure the proper operation of computer equipment. Development of a financial control program based on Microsoft Access. We also provided support to internal clients through the ticket system. Level 1 Support, customer service, and development of an internal financial system. Key accomplishments: Ensuring the proper operation of computer equipment, guaranteeing the efficiency of operations; Development of an efficient financial control program based on Microsoft Access, optimizing internal financial management; Support for internal clients through the ticket system, contributing to the quick resolution of issues and inquiries; Customer service and identification of opportunities for improvements in the internal financial system. Show less