Michelle Clancy, CSM, CSPO

Agile Product Owner at TimePayment
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Michael Thompson

Michelle was an integral part in securing additional means to capture new business. She always understood the opportunity and what was needed to close the deal in a timely manner. Her ability to manage the demands of the customer and sales representative against the procedures of the manufactures was amazing. Without a doubt Michelle would be a great addition to any team.

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Credentials

  • Agile-Scrum Master Certificate
    University of New Hampshire
    Sep, 2021
    - Nov, 2024
  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    Dec, 2021
    - Nov, 2024

Experience

  • TimePayment
    • United States
    • Financial Services
    • 100 - 200 Employee
    • Agile Product Owner
      • Jan 2022 - Present

      • Lead ideation exercises, analyzed processes and formalized requirements • Collaborated closely with functional leaders, subject matter experts, and external partners to bring new features and capabilities to market. • Owned the product backlog and was accountable for its contents, prioritization, and acceptance criteria. • Facilitated requirement meetings and workshops, ensuring information was properly captured. • Worked daily with the team clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. • Contributed to aligning development and business goals and priorities while working with stakeholders and squad to remove roadblocks to execution.

  • Alliance Funding Group
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Product Owner / Sr. Business Analyst
      • Nov 2019 - Jan 2022

      • Worked closely with stakeholders to define and prioritize features and stories. • Identified minimum viable product (MVP). • Collaborated with diverse stakeholders and users to drive adoption. • Understood customers’ problems in detail to ensure a focus on the most valuable work for the organization. • Prioritized and refined the product backlog to deliver incremental business value. • Created all process flows, user and system documentation. • Responsible for user and stakeholder communication.

  • Protective Life
    • United States
    • Insurance
    • 700 & Above Employee
    • Product Owner / Business Analyst
      • May 2018 - Nov 2019

      • Participated in Protective’s acquisition of Liberty Mutual, collaborating with principals to ensure continuity. • Acted as a data expert for the sales and marketing teams, designing reports, dashboards and datasets. • Participated in analytical deep dives to identify problems, opportunities, and next steps. • Created requirements to ensure each product was delivered accurately and on time. • Translated raw data into easy-to-understand reports suitable for various audiences. • Developed team processes and corrected reporting irregularities. • Regularly presented findings and recommendations to executive management. • Supported sales operations with data needed to forecast, identify trends and solve business problems.

  • Liberty Mutual Insurance
    • United States
    • Insurance
    • 700 & Above Employee
    • Business Analyst
      • Jul 2016 - May 2018

      • Provided analysis and metrics at individual, group and business segment levels.• Created formal engagement process to better serve customers and manage projects.• Worked with stakeholders to understand needs and requirements in order to deliver high-quality results.• Used advanced analytical, problem solving and research skills to drive results of a business unit.• Designed and implemented self-service tools to improve efficiency of supported groups.• Used SAS Enterprise Grid, Excel, MicroStrategy and Power BI to create robust reports and dashboards.

    • Senior Financial Operations Representative
      • Jan 2012 - Jul 2016

      • Normalized data from multiple data sources and suggested improvements.• Researched and resolved complex issues and discrepancies.• Trained and mentored new staff.• Created and managed departmental SharePoint lists and libraries and corresponding metric reporting.• Managed semiannual User Acceptance Testing.• Responsible for explaining complex concepts to non-technical users.• Regularly met or exceeded Service Level Agreement and Quality Control expectations.

  • Rivermill at Dover Landing
    • Events Services
    • Founder/Partner
      • Jan 2010 - Feb 2012

      • Created an event venue from the ground up including funding, market research, business and marketing plans. • Managed company financials. • Created and executed over 200 unique events. • Built relationships with each client in order to understand their needs, wants, and prioritization. • Managed end-to-end event planning and coordination for weddings, parties, sorority formals and concerts. • Staff management before, during and after events. • Worked with local and national wedding suppliers to deliver high quality at fair costs.

  • Eclipse Product Development Corp.
    • United States
    • Design Services
    • 1 - 100 Employee
    • Projects & Office Manager
      • Jan 2006 - Jan 2012

      • Accountable for profitability of projects, managing 6-8 projects simultaneously. • Monitored timelines and flagged potential issues to be addressed. • Implemented a set of comprehensive tracking processes to monitor project performance. • Served as the coordinator of an interstate relocation and buildout of new office. • Managed purchasing, meeting planning, focus groups, vendor selection, accounting, benefits, operations, budgeting, and human resources. • Accountable for profitability of projects, managing 6-8 projects simultaneously. • Monitored timelines and flagged potential issues to be addressed. • Implemented a set of comprehensive tracking processes to monitor project performance. • Served as the coordinator of an interstate relocation and buildout of new office. • Managed purchasing, meeting planning, focus groups, vendor selection, accounting, benefits, operations, budgeting, and human resources.

  • Greater Dover Chamber of Commerce
    • United States
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Office & Visitor Center Manager
      • Oct 2009 - Jan 2011

      • Answered 500 visitor and business inquires each month. • Managed the planning and execution of 30 community events annually. • Oversaw day-to-day operations of a busy office and visitor center. • Coordinated volunteer activities including recruitment, orientation, training and scheduling. • Created weekly automated emails sent to over 1,000 email addresses using Constant Contact. • Developed partnerships with local businesses to secure promotions and sponsorships. • Answered 500 visitor and business inquires each month. • Managed the planning and execution of 30 community events annually. • Oversaw day-to-day operations of a busy office and visitor center. • Coordinated volunteer activities including recruitment, orientation, training and scheduling. • Created weekly automated emails sent to over 1,000 email addresses using Constant Contact. • Developed partnerships with local businesses to secure promotions and sponsorships.

  • Connection
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Manager of Call Center Operations & Sales Administration
      • Jan 2004 - Jan 2006

      • Managed the activity of a dozen groups, scheduled agents and streamlined workload.• Provided detailed reporting and analysis of over 20,000 calls per week.• Monitored phone calls for quality and coached agents for improvement.• Designed, documented, and implemented strategies to overhaul struggling departments.• Cultivated relationships with managers to eliminate silos and ease resistance to change.

    • Vendor Programs Supervisor
      • Jan 1999 - Jan 2004

      • Designed, implemented, and administered vendor rebate programs to increase company profit.• Increased claimed rebates from $11M to over $20M while managing a department operating budget of $2M.• Trained account managers in large (200+) and small (10-20) groups as well as 1:1.• Stakeholder for a major system conversion, where I contributed to testing, requirement definitions, and system design.

Education

  • Ithaca College
    Radio & TV Production, Spanish
    1994 - 1996
  • Southern New Hampshire University
    BS, Business Administration
    2010 - 2013
  • University of New Hampshire
    1996 - 1997
  • Concord High School
    1990 - 1994

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