Experience

AIM Qualifications and Assessment Group

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Customer Experience Director

  • Aug 2022 - Present

  Focused on ensuring that the organisation provides an outstanding customer experiencewhich delivers against the strategic priorities of the AIM Group through our interactions with AIM customers. This includes:responsibility for frontline customer servicemonitoring systems and processes in centres and provider organisations to ensure the effective award of qualificationsmanagement Information Systems (MIS) including registration, certification and reporting IT and communications systems and infrastructure. Show less

• Head Of Compliance

  • Feb 2022 - Aug 2022

• Quality Assurance Manager

  • Jun 2018 - Feb 2022

  Primary role to monitor and review quality assurance systems and processes used for compliance across all regulators and EPA EQAs.Lead a team of centre leads to monitor compliance within all AIM centres. Lead a team of compliance coordinators to monitor compliance within AIM and promote continuous improvement.

• Access Quality Manager

  • Mar 2016 - Jun 2018

  Responsible for all aspects of the quality assurance of Access to HE including the external moderation process and regulatory compliance with QAA licensing criteria.

• Senior Quality Officer

  • Jan 2014 - Feb 2016

  Lead on the recruitment, appointment, training and support of a team of 40 external verifiers/moderators from a range of backgrounds and institutions.Carry out Centre Recognition interviews with prospective new centres, providing training on quality practices, regulation and the QAA Access to HE Grading model to new Access to HE providers. Represent the AVA at regular QAA/AVA quality development network events and a member of the QAA National AVA Standardisation Group.

• Access and Business Support Officer

  • Aug 2011 - Jan 2014

  • To support the Access to HE Manager in all aspects of the work of AIM Awards the AVA• To support the Head of Standards & Regulation in implementing continuous improvement across AIM Awards.

• Quality & Access Coordinator

  • Aug 2010 - Aug 2011

  • To support the Director of Quality and Access and the Director of Qualifications and Regulation in implementing continuous improvement across the OCN.• To support all aspects of the work of OCNEMR AVA.



Dovedale Primary School

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• School Governor

  • Jun 2018 - Present

  Taking responsibility for monitoring school progress in assigned subjects which have included literacy, history and geography. Also working with the lead for pupil premium children to monitor progress and attainment. This voluntary role allows me to use my skill set to analyse and interrogate presented data and policies to ensure accountability and provide strategic direction. Working as a critical friend to the headteacher this role is rewarding and enjoyable. Taking responsibility for monitoring school progress in assigned subjects which have included literacy, history and geography. Also working with the lead for pupil premium children to monitor progress and attainment. This voluntary role allows me to use my skill set to analyse and interrogate presented data and policies to ensure accountability and provide strategic direction. Working as a critical friend to the headteacher this role is rewarding and enjoyable.



Open College Network East Midlands Region (now AIM Awards)

• Curriculum & Quality Coordinator

  • Jul 2008 - Aug 2010

  To provide administrative support to the organisation in the area of Development and Quality Assurance processes.

• Press Officer

  • Feb 2007 - Sep 2009

  To prepare press releases and liaise with the Media to promote the work of the OCN

• Quality Officer

  • Sep 2007 - Jul 2008

  To provide administrative support to the organisation in the area of Quality Assurance processes.

• Administrator – External Quality

  • Aug 2005 - Aug 2007

  To provide administrative support to the organisation in the area of external Quality Assurance processes and general administration.



Open College Network South East Midlands (now AIM Awards)

• Administrator (External Quality)

  • Jan 2004 - Jul 2005

  To provide administrative support to the organisation in the area of external Quality Assurance processes and general administration. To provide administrative support to the organisation in the area of external Quality Assurance processes and general administration.



University of Nottingham, School of Continuing Education

• Secretary – Course Administration

  • Oct 2000 - Nov 2003

  • Administration of Open Studies Modules• Collection of course material for quality assurance• Receive, log and process Student Evaluation – S.E.C. • Assist with the organisation of School Award Ceremonies• Assist with the preparation of result schedules and pass lists

• Secretary – Academic Business

  • Oct 2000 - Nov 2001

  • Collection of course material for quality assurance• Assist with the organisation of School Award Ceremonies• Perform general admin and clerical duties, including copy typing, word-processing, mailing, filing, photocopying, and post



South East Derbyshire College, Department for Sports and Public Services

• Office Administrator

  • May 1999 - May 2000

  • Perform general admin and clerical duties, including copy typing, word-processing, mailing, filing, photocopying, and post • Perform general admin and clerical duties, including copy typing, word-processing, mailing, filing, photocopying, and post