Michelle Penrod
Senior Telecommunications Engineer Consultant at Transcend Networks, Inc- Claim this Profile
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Bio
John Penrod, CISSP
Michelle reported directly to me from November 1999 to approximately 2002. I have found Michelle to be highly competent and very professional. She was a "team of one" responsible for over 1000 end users and associated Telecom hardware spread out over six geographically dispersed locations. She performed her role flawlessly and was a very valuable asset to my team and to The Weather Channel.
John Penrod, CISSP
Michelle reported directly to me from November 1999 to approximately 2002. I have found Michelle to be highly competent and very professional. She was a "team of one" responsible for over 1000 end users and associated Telecom hardware spread out over six geographically dispersed locations. She performed her role flawlessly and was a very valuable asset to my team and to The Weather Channel.
John Penrod, CISSP
Michelle reported directly to me from November 1999 to approximately 2002. I have found Michelle to be highly competent and very professional. She was a "team of one" responsible for over 1000 end users and associated Telecom hardware spread out over six geographically dispersed locations. She performed her role flawlessly and was a very valuable asset to my team and to The Weather Channel.
John Penrod, CISSP
Michelle reported directly to me from November 1999 to approximately 2002. I have found Michelle to be highly competent and very professional. She was a "team of one" responsible for over 1000 end users and associated Telecom hardware spread out over six geographically dispersed locations. She performed her role flawlessly and was a very valuable asset to my team and to The Weather Channel.
Experience
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Transcend Networks, Inc
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Telecommunications Engineer Consultant
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Mar 2012 - Present
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Fusion Connect
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Morocco
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Wireless Services
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Voice Provisioner
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Jun 2014 - Feb 2019
• Team Lead – Service Activations• Worked closely with sales engineers and customers to gather design data for VoIP PBX system.• Buildout VoIP PBX in Broadsoft both manually and via provisioning tools.• Managed Team Daily/Monthly Reports• Managed Daily Activation Schedule
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Project Manager/Service Coordinator
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Feb 2014 - Jun 2014
• Managed on-boarding of new customers to Cbeyond services Cloud Services (phone and data), PRI/Analog access.• Customer Liaison for new service from after the sale to final implementation• Gathered customer requirements• Ordered new equipment needed for activation• Scheduled site surveys and activation dates• Provided scheduled status update meetings with customers• Provided training and documentation
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Cbeyond - now a Birch Company
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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TCPS Coordination Supervisor
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Apr 2013 - Jun 2014
• Managed a team of Service Coordinators responsible for converting existing customers to VoIP hosted PBX services. • Maintained team daily/weekly monthly status reports • Assigned projects to Service Coordinators including myself • Gathered customer existing data and design new VoIP services • Ordered new equipment needed for activation • Scheduled site surveys and activation dates • Provided scheduled status update meetings with customers • Provided training and documentation Show less
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Cypress Communications
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United States
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Telecommunications
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1 - 100 Employee
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Branch Project Manager
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May 2009 - Mar 2013
• Managed on-boarding of new customers to the various Cypress Communications platforms; Voice Over IP and standard TDM. • Gathered all information needed to build out the phones, unified messaging, and data requirements. • Ordered new equipment needed for activation • Scheduled site surveys and activation dates • Provided scheduled status update meetings with customers • Provided training and product documentation • Managed on-boarding of new customers to the various Cypress Communications platforms; Voice Over IP and standard TDM. • Gathered all information needed to build out the phones, unified messaging, and data requirements. • Ordered new equipment needed for activation • Scheduled site surveys and activation dates • Provided scheduled status update meetings with customers • Provided training and product documentation
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The Weather Channel
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United States
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Media and Telecommunications
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400 - 500 Employee
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Telecom Administrator
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Nov 1999 - Nov 2008
• Senior Telecom Administrator responsible for telecommunications long term design and strategy. • Design, order and implement voice and data circuits. • Managed $1,000,000 ongoing annual budget for six locations and over 800 associates. • Managed all telecommunication projects. • Provided day to day management of installed telecommunication hardware and software. • Senior Telecom Administrator responsible for telecommunications long term design and strategy. • Design, order and implement voice and data circuits. • Managed $1,000,000 ongoing annual budget for six locations and over 800 associates. • Managed all telecommunication projects. • Provided day to day management of installed telecommunication hardware and software.
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Curtis 1000
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United States
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Printing Services
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200 - 300 Employee
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Telecommumication Administrator
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Jun 1986 - Nov 1999
• Started as the Receptionist in 1986 and worked my way up through various administrative positions: o Data entry o Complaint Resolution o Sales Assistant o IT Administration Assistant (HQ) • The final position was Telecommunications Administrator (1998), responsible for telecommunication needs for the company including: o Centralized voice mail system o Separate PBX systems in a 5 regional offices and headquarters. o Voice circuits between the offices o Telecommunication budget Show less
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Education
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1994 - 1998
Kennesaw State University
Bachleor of Business Administration, Business Administration and Management, General
Community
