Bus Manager

• ‏يناير 2019 - - الحالي

Construction Crew Lead

• ‏أغسطس 2015 - ‏يونيو 2016

As a Construction Leader I am too make sure that we work in a Safe Manner by doing the following:• Maintain site safety through modeling of safety practices and guidelines, volunteer education,and sitemonitoring. Attend safety trainings with our construction staff.• Ensure both a safety briefing and a jobsite orientation is presented for all volunteers.• Ensure volunteers understand how to safely use tools and equipment.• Follow WWHFH's guidelines for handling all incidents and accidents and report them to theConstruction Manager Ensuring the safety of site volunteers, and ensuring that the WillametteWest Habitat for Humanity's accident wavers and safety policies are signed and observed at alltimes.• Work with the Construction Team to ensure that all injuries on site are handled according to theorganization's protocol and all proper documentation is completed.Volunteers• Supervise and lead a team of volunteers through daily construction activities ensuring a safe and enjoyableexperience encourage volunteers to return for future volunteering with WWHFH• Interface with WWHFH Partner Families, volunteers, and sponsors• Ensure volunteers’ hours are recorded accurately• Ensuring quality construction that meets all building codes and industry standards Ensure allvolunteers are productively engaged in the construction process and feel valued and connected.• Be present on site to support volunteers and visitors, ensure their personal needs are met and tasks athand are explained clearly.• Help to create a work environment that is cheerful, productive and inclusive of all(homeowners, regularvolunteers, daily volunteers and staff.• Use volunteer management techniques to facilitate positive experiences for volunteers and partner familiesworking on site.

Customer Service Lead/call center

• 2010 - ‏مارس 2015

• Supervise call center CSA’s and coach them when needed on calls • Supervise/Monitor and train Temporary agents• Monitor Via CMS and InContact• Setup appointments and run reports with SalesForce• Setup and enter schedules via Impact360• Train and Mentor new CSA’s on software and procedures • Create and update new training material as needed • Make sure all CSA Answers the phone promptly in a friendly and professional manner. • Scheduled interpreters with clients to help doctors communicate with patients.• Answer multi-line phones, prioritize emails for clients and interpreters using Microsoft office• book appointments for clients/patients for rare some of the more languages available• When needed help answer incoming calls and gather the required information with excellent spelling skills and the ability to type with speed and accuracy with an attention to detail. Follow HIPPA laws. • Ability to work independently and make decisions using prudent judgment.• HIPPA promote a positive work environment

Business Remote Technical support agent

• ‏أبريل 2010 - ‏أغسطس 2010

• VCN Remote access Phone Technical Support/Customer Service• Original Equipment Manufacturer Support• Hardware/Software Support • VCN Remote access Phone Technical Support/Customer Service• Original Equipment Manufacturer Support• Hardware/Software Support

Technical Support Advisor

• ‏أكتوبر 2009 - ‏مارس 2010

• Customer Service, Phone Technical Support• Original Equipment Manufacturer Support• Hardware/Software Support • Customer Service, Phone Technical Support• Original Equipment Manufacturer Support• Hardware/Software Support

Customer Care Agent Tier Three

• ‏أغسطس 2005 - ‏أغسطس 2008

Customer Service, Email/Phone Technical supportPrioritizing ticket management using Kana an email based support programWriting FAQ's for various Yahoo! PropertiesResolving high priority clientele technical support issue Customer Service, Email/Phone Technical supportPrioritizing ticket management using Kana an email based support programWriting FAQ's for various Yahoo! PropertiesResolving high priority clientele technical support issue

Customer Service Representative

• ‏أغسطس 2005 - ‏أغسطس 2008

Customer Service, Email/Phone Technical SupportOriginal Equipment Manufacturer Support, Internet Service Provider Support/Hardware/Software SupportMult-line Phone support. Customer Service, Email/Phone Technical SupportOriginal Equipment Manufacturer Support, Internet Service Provider Support/Hardware/Software SupportMult-line Phone support.

Department Manager

• ‏أغسطس 1998 - ‏نوفمبر 1999

• Manage Department with two to six employees under me• Customer service, Stock departments, Display merchandise.• Shipping/receiving, Unloading trucks, Hanging and tagging merchandise.• Cashier, Balance till daily, Assist with bank deposits. • Manage Department with two to six employees under me• Customer service, Stock departments, Display merchandise.• Shipping/receiving, Unloading trucks, Hanging and tagging merchandise.• Cashier, Balance till daily, Assist with bank deposits.