Manager, Sales Operations

• Dec 2021 - Present

Marketing & Sales Support Specialist

• Oct 2013 - Dec 2021

•Maintained internal knowledge base database for sales support, including documentation of processes and best practices to increase efficiency, accuracy, and repeatability of projects and opportunities. Ensured brand consistency across division/markets. • Responded to all regional bid solicitations (RFP’s, RFI’s, RFQ’s). Managed the proposal process from beginning to end, working directly with sales and operations teams for all service lines (janitorial, parking, and facility services). 100% on time submission rate for all proposals. • Collaborated with sales and operations teams on client presentations/interview strategies. Provided operational support for won jobs, including contract management and transition plans. • Used CRM (Salesforce) to run reports and track current and future opportunities. • Coordinated trade shows and events to strengthen relationships with customers and increase ABM’s presence in the market place. Served as local point of contact for all marketing materials throughout the region. Show less

Store Manager

• Oct 2012 - Oct 2013

• Responsible for meeting quarterly sales goals. Continuously improved store performance by enhancing inventory management processes, improving drive-thru speed, and reducing employee turnover. • Successfully trained employees on new products and promotions. Shared weekly customer reviews with the team, addressing complaints and finding coaching opportunities with staff. • Provided administrative support to store and district management by hiring and on-boarding new employees, completing weekly payroll, employee schedules, and employee reviews. Show less

Membership Services Assistant

• Jan 2012 - Jul 2012

Internship with the Greater Houston Convention and Visitors Bureau. • Assisted in coordinating marketing campaigns that were used to increase tourism throughout the Houston area. Engaged with members of the Greater Houston Convention & Visitors Bureau on a daily basis and completed surveys to measure membership satisfaction and increase retention. • Represented the City of Houston at local trade shows and conventions. Completed marketing surveys at conventions that measured demographic breakdown of attendees, etc. Show less

Spa Coordinator

• Aug 2010 - Nov 2011

• Responsible for all aspects of spa operations and reservations including, but not limited to the recruitment, training, and supervision of all spa employees. Learned hotel operations while in graduate school for Hotel & Restaurant Management. • Increased sales in spa by developing marketing campaigns, which included e-mail blasts and flyers. Collaborated with Sales and Marketing Department for promotions and local events. • Responsible for all aspects of spa operations and reservations including, but not limited to the recruitment, training, and supervision of all spa employees. Learned hotel operations while in graduate school for Hotel & Restaurant Management. • Increased sales in spa by developing marketing campaigns, which included e-mail blasts and flyers. Collaborated with Sales and Marketing Department for promotions and local events.