Manager, School Operations & Initiatives

• Sep 2022 - Present

Accountable for the administrative leadership and direction of academic operations, information and events within the School of Business. Lead change initiatives while integrating strategic planning, project management, organizational development, and process improvement. Responsible for managing the work and performance of several support staff and entry management in the areas of quality assurance, service delivery, academic operations, process improvement, and other academic… Show more Accountable for the administrative leadership and direction of academic operations, information and events within the School of Business. Lead change initiatives while integrating strategic planning, project management, organizational development, and process improvement. Responsible for managing the work and performance of several support staff and entry management in the areas of quality assurance, service delivery, academic operations, process improvement, and other academic functions. Accountable for the planning and execution of regular School events, as well as School of Business communications to employees and students. Works closely with Student Affairs to ensure consistent and efficient service and/or referrals for students, particularly in the areas of student success and retention.

Manager, Projects & Initiatives

• Sep 2018 - Sep 2022

Manage and track projects outlined in the School’s Academic and College’s Strategic Plan and report the ongoing progress to the Executive Dean and leadership team Coordinates and provides management support for school areas and activities Manage and lead support staff in the main reception and student advising office Ensure excellent support services are provided to students, faculty and program coordinators Effectively support the Chairs with orientation and school wide recruitment… Show more Manage and track projects outlined in the School’s Academic and College’s Strategic Plan and report the ongoing progress to the Executive Dean and leadership team Coordinates and provides management support for school areas and activities Manage and lead support staff in the main reception and student advising office Ensure excellent support services are provided to students, faculty and program coordinators Effectively support the Chairs with orientation and school wide recruitment activities Work with support staff and faculty on program handbooks, program curriculum documentation on the Student Information System (SIS) to ensure adherence to College standards and accuracy Co-ordinate student retention initiatives for the School of Business Liaison across college departments to lead school initiatives where needed.

Instructor - Office Administration

• Jan 2022 - Apr 2022

Academic Advisor

• May 2017 - Sep 2018

Working within the Dean’s Office of the Faculty of Arts (FoA), the Academic Advisor is the primary contact for academic services to undergraduate students within the FoA. Works independently to provide counseling and guidance to undergraduate students and to those who are experiencing difficulties within the academic environment. Identifies transition and retention issues within the FoA and initiating means by which to address these issues.

Student Abroad Advisor

• Dec 2011 - May 2017

• Advise students regarding participation in the Student Exchange Program pre, during, and post mobility experience • Administer and support 600+ students per year • Systematize policies and procedures to create efficiencies in tasks and programming • Present engaging and informative presentations to 600+ students a year • Coordinate Pre-Departure Conference, Exchange Student Orientation, International Opportunities Fair, Laurier International Partner Day, and international… Show more • Advise students regarding participation in the Student Exchange Program pre, during, and post mobility experience • Administer and support 600+ students per year • Systematize policies and procedures to create efficiencies in tasks and programming • Present engaging and informative presentations to 600+ students a year • Coordinate Pre-Departure Conference, Exchange Student Orientation, International Opportunities Fair, Laurier International Partner Day, and international delegation visits • Collaborate with International Student Services for the delivery of orientation for incoming exchange students • Liaise with academic advisors and registrars for the transfer of mobility credits while following policies and regulations from the university calendar • Hire and supervise student employees and volunteers • Represent Laurier as the first point of contact for international mobility partners

Intermediate Administrative Assistant

• Sep 2009 - Dec 2011

Responsible for providing daily administrative support within the Athletics & Recreation department. Responsibilities include: supporting the Director with travel arrangements and maintaining his calendar; reception for department staff; arranging all varsity travel requirements; financial reconciliation; sales and administrative support for events; processes donations; maintains files, schedules meetings, and organizes mailings.

Travel Consultant

• Jun 2008 - Sep 2009

Organized detailed travel itineraries for dozens of customers while performing daily administrative duties in a busy office. Worked with strict deadlines to achieve monthly sales goals. Organized detailed travel itineraries for dozens of customers while performing daily administrative duties in a busy office. Worked with strict deadlines to achieve monthly sales goals.

Program Facility Associate & Customer Service Associate

• Sep 2007 - Nov 2008

Assisted with special events including setup, takedown, parking and admissions monitoring at the RIM Park Manulife Sports Complex. Ensured all facilities and resources were ready for use and safely maintained. Provided customer service to community members, including fee collection. Assisted with special events including setup, takedown, parking and admissions monitoring at the RIM Park Manulife Sports Complex. Ensured all facilities and resources were ready for use and safely maintained. Provided customer service to community members, including fee collection.

Supervisor, Nature Interpreter and Visitor Services Attendant

• Jun 2003 - Sep 2006

Assisted with the development of new Visitor Centre exhibits at Bruce Peninsula National Park and Fathom Five National Marine Park; supervised and coordinated daily work activities for Young Canada Works students; organized visitor activities; created and conducted a new training itinerary for YCW program; developed, promoted, and delivered scheduled programs and presentations to visitors; provided information for visitors including fee collection. Assisted with the development of new Visitor Centre exhibits at Bruce Peninsula National Park and Fathom Five National Marine Park; supervised and coordinated daily work activities for Young Canada Works students; organized visitor activities; created and conducted a new training itinerary for YCW program; developed, promoted, and delivered scheduled programs and presentations to visitors; provided information for visitors including fee collection.