Michelle C.
CEO & Founder at Infinite Wellness Consulting LLC- Claim this Profile
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Topline Score
Bio
Amanda Saxton, DES
Michelle was one of the best managers that I have had the pleasure of working with. She was always encouraging and gave great feedback. She is one of the reasons why I stayed at Serenity Day Spa for as long as I have. I truly miss her leadership and encouragement.
Marc Parsont
Michelle understood the value of customer service in a setting that had not aspired to much in that regard previously. She worked hard to keep staff and clients happy, treating both with integrity and common sense. The spa world is filled with daily mini-traumas and Michelle has the ability to keep it all in perspective.
Amanda Saxton, DES
Michelle was one of the best managers that I have had the pleasure of working with. She was always encouraging and gave great feedback. She is one of the reasons why I stayed at Serenity Day Spa for as long as I have. I truly miss her leadership and encouragement.
Marc Parsont
Michelle understood the value of customer service in a setting that had not aspired to much in that regard previously. She worked hard to keep staff and clients happy, treating both with integrity and common sense. The spa world is filled with daily mini-traumas and Michelle has the ability to keep it all in perspective.
Amanda Saxton, DES
Michelle was one of the best managers that I have had the pleasure of working with. She was always encouraging and gave great feedback. She is one of the reasons why I stayed at Serenity Day Spa for as long as I have. I truly miss her leadership and encouragement.
Marc Parsont
Michelle understood the value of customer service in a setting that had not aspired to much in that regard previously. She worked hard to keep staff and clients happy, treating both with integrity and common sense. The spa world is filled with daily mini-traumas and Michelle has the ability to keep it all in perspective.
Amanda Saxton, DES
Michelle was one of the best managers that I have had the pleasure of working with. She was always encouraging and gave great feedback. She is one of the reasons why I stayed at Serenity Day Spa for as long as I have. I truly miss her leadership and encouragement.
Marc Parsont
Michelle understood the value of customer service in a setting that had not aspired to much in that regard previously. She worked hard to keep staff and clients happy, treating both with integrity and common sense. The spa world is filled with daily mini-traumas and Michelle has the ability to keep it all in perspective.
Credentials
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Pn1
Precision NutritionDec, 2019- Oct, 2024
Experience
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Infinite Wellness Consulting LLC
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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CEO & Founder
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Oct 2018 - Present
Spa consulting expert specializing in the day spa and luxury hotel spa market. Providing businesses with the tools for increasing revenue & controlling costs while delivering excellent customer service and creating environments that keep staff engaged. Nutrition & Wellness Coaching to help clients create sustainable, healthy habits. Designated Nutrition Coach for Petworth Fitness (Sept. 2019-present) working one-on-one and in groups to facilitate sustainable behavioral change… Show more Spa consulting expert specializing in the day spa and luxury hotel spa market. Providing businesses with the tools for increasing revenue & controlling costs while delivering excellent customer service and creating environments that keep staff engaged. Nutrition & Wellness Coaching to help clients create sustainable, healthy habits. Designated Nutrition Coach for Petworth Fitness (Sept. 2019-present) working one-on-one and in groups to facilitate sustainable behavioral change promoting nutritional health to support fitness & sport. Consulting with new & existing members to purchase nutrition coaching packages. Spa Consulting Projects: Argentta Spa @ The Watergate Hotel, The Mandarin Oriental Hotel Spa, WTS International, The Still Point Spa, Lansdowne Resort and expert consulting for AlpahSights, GLG, Third Bridge, and Guidepoint. Show less Spa consulting expert specializing in the day spa and luxury hotel spa market. Providing businesses with the tools for increasing revenue & controlling costs while delivering excellent customer service and creating environments that keep staff engaged. Nutrition & Wellness Coaching to help clients create sustainable, healthy habits. Designated Nutrition Coach for Petworth Fitness (Sept. 2019-present) working one-on-one and in groups to facilitate sustainable behavioral change… Show more Spa consulting expert specializing in the day spa and luxury hotel spa market. Providing businesses with the tools for increasing revenue & controlling costs while delivering excellent customer service and creating environments that keep staff engaged. Nutrition & Wellness Coaching to help clients create sustainable, healthy habits. Designated Nutrition Coach for Petworth Fitness (Sept. 2019-present) working one-on-one and in groups to facilitate sustainable behavioral change promoting nutritional health to support fitness & sport. Consulting with new & existing members to purchase nutrition coaching packages. Spa Consulting Projects: Argentta Spa @ The Watergate Hotel, The Mandarin Oriental Hotel Spa, WTS International, The Still Point Spa, Lansdowne Resort and expert consulting for AlpahSights, GLG, Third Bridge, and Guidepoint. Show less
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Third Bridge Group Limited
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United Kingdom
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Information Services
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700 & Above Employee
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Expert Consultant
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Feb 2020 - Present
Providing expert insight to Third Bridge clients on various topics within the spa, salon, beauty and wellness fields. Providing expert insight to Third Bridge clients on various topics within the spa, salon, beauty and wellness fields.
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Guidepoint
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United States
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Information Services
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700 & Above Employee
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Expert Consultant
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Oct 2019 - Present
Providing expert insight to Guidepoint clients on various topics within the spa, salon, beauty and wellness fields. Providing expert insight to Guidepoint clients on various topics within the spa, salon, beauty and wellness fields.
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AlphaSights
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United Kingdom
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Information Services
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700 & Above Employee
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Expert Consultant
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Jun 2019 - Present
Providing expert insight to AlphaSights clients on various topics within the spa, salon, beauty, and wellness fields. Providing expert insight to AlphaSights clients on various topics within the spa, salon, beauty, and wellness fields.
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GLG
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Legal Services
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1 - 100 Employee
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Expert Consultant
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Nov 2019 - Present
Providing expert insight to GLG clients on various topics within the spa, salon, beauty and wellness fields. Providing expert insight to GLG clients on various topics within the spa, salon, beauty and wellness fields.
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Director of Spa & Marriott Spa Advisory Council Member for the Americas, Bliss Spas
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Aug 2009 - Sep 2018
• Excellent financial results generating $2.1M in annual sales within a 3000-sq. ft., four-treatment room spa • Consistently exceeded projected revenue and profit margin • Designated Bliss Spa Brand Champion and liaison between Bliss/Steiner and Starwood/Marriott • Served as advisor and mentor for spa directors in the Bliss Managed Spa Portfolio, hosting weekly conference calls to improve spa operations • Marriott Spa Advisory Council Member • Generated… Show more • Excellent financial results generating $2.1M in annual sales within a 3000-sq. ft., four-treatment room spa • Consistently exceeded projected revenue and profit margin • Designated Bliss Spa Brand Champion and liaison between Bliss/Steiner and Starwood/Marriott • Served as advisor and mentor for spa directors in the Bliss Managed Spa Portfolio, hosting weekly conference calls to improve spa operations • Marriott Spa Advisory Council Member • Generated annual budget • Analyzed monthly Profit & Loss statement • Managed and facilitated team member development via training, 360 reviews and empowering innovation with an open-door policy for employee feedback • Monitored and improved guest satisfaction by employing customer surveys and reviewing online feedback to develop plans to better the spa experience • Built cohesive partnerships with all hotel departments to incorporate spa products across property • Developed a $1.7M spa renovation, working with design and construction teams to expand functional and revenue generating space • Established and fostered relationships with vendors and local community partners • Maintained active knowledge of industry trends and development • Managed a team of 30 spa professionals • Oversaw all daily operations including payroll, marketing, performance management, supply procurement, purchasing, and receiving. Show less • Excellent financial results generating $2.1M in annual sales within a 3000-sq. ft., four-treatment room spa • Consistently exceeded projected revenue and profit margin • Designated Bliss Spa Brand Champion and liaison between Bliss/Steiner and Starwood/Marriott • Served as advisor and mentor for spa directors in the Bliss Managed Spa Portfolio, hosting weekly conference calls to improve spa operations • Marriott Spa Advisory Council Member • Generated… Show more • Excellent financial results generating $2.1M in annual sales within a 3000-sq. ft., four-treatment room spa • Consistently exceeded projected revenue and profit margin • Designated Bliss Spa Brand Champion and liaison between Bliss/Steiner and Starwood/Marriott • Served as advisor and mentor for spa directors in the Bliss Managed Spa Portfolio, hosting weekly conference calls to improve spa operations • Marriott Spa Advisory Council Member • Generated annual budget • Analyzed monthly Profit & Loss statement • Managed and facilitated team member development via training, 360 reviews and empowering innovation with an open-door policy for employee feedback • Monitored and improved guest satisfaction by employing customer surveys and reviewing online feedback to develop plans to better the spa experience • Built cohesive partnerships with all hotel departments to incorporate spa products across property • Developed a $1.7M spa renovation, working with design and construction teams to expand functional and revenue generating space • Established and fostered relationships with vendors and local community partners • Maintained active knowledge of industry trends and development • Managed a team of 30 spa professionals • Oversaw all daily operations including payroll, marketing, performance management, supply procurement, purchasing, and receiving. Show less
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Sport&Health
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Mexico
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Medical Equipment Manufacturing
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1 - 100 Employee
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Director of Spa
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Jan 2006 - Aug 2009
Lead a team of 40+ salon and spa professionals generating over $1.8 million in sales. Created annual spa budgets and implemented action plans to achieve projected revenues and control costs to perform above plan. Consistently awarded top earning spa out of the 3 Serenity Day Spa locations. Lead a team of 40+ salon and spa professionals generating over $1.8 million in sales. Created annual spa budgets and implemented action plans to achieve projected revenues and control costs to perform above plan. Consistently awarded top earning spa out of the 3 Serenity Day Spa locations.
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The Salon & Spa
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United States
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Personal Care Product Manufacturing
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General Manager
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Aug 1996 - Jan 2006
Effectively managed two salon & spa locations with 40+ staff members generating sales over $1.5 million. I was solely responsible for the following: daily banking, accounts payable, payroll, employee benefits administration, advertising, creating promotional marketing materials, treatment menu development, ordering retail, professional, and supply products, inventory management, hiring, training, coaching, and staff terminations, conducting one-on-one and group staff meetings, employee reviews,… Show more Effectively managed two salon & spa locations with 40+ staff members generating sales over $1.5 million. I was solely responsible for the following: daily banking, accounts payable, payroll, employee benefits administration, advertising, creating promotional marketing materials, treatment menu development, ordering retail, professional, and supply products, inventory management, hiring, training, coaching, and staff terminations, conducting one-on-one and group staff meetings, employee reviews, staff scheduling, delivering excellent customer service, and implementation of all policies and procedures. Show less Effectively managed two salon & spa locations with 40+ staff members generating sales over $1.5 million. I was solely responsible for the following: daily banking, accounts payable, payroll, employee benefits administration, advertising, creating promotional marketing materials, treatment menu development, ordering retail, professional, and supply products, inventory management, hiring, training, coaching, and staff terminations, conducting one-on-one and group staff meetings, employee reviews,… Show more Effectively managed two salon & spa locations with 40+ staff members generating sales over $1.5 million. I was solely responsible for the following: daily banking, accounts payable, payroll, employee benefits administration, advertising, creating promotional marketing materials, treatment menu development, ordering retail, professional, and supply products, inventory management, hiring, training, coaching, and staff terminations, conducting one-on-one and group staff meetings, employee reviews, staff scheduling, delivering excellent customer service, and implementation of all policies and procedures. Show less
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Education
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The University of Connecticut
Bachelor of Arts (B.A.), Psychology
Community
