Michelle Hernandez
Clinical Operations at Sylvester Comprehensive Cancer Center- Claim this Profile
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Bio
Credentials
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Lean Six Sigma Yellow Belt (ICYB)
Florida Sterling CouncilFeb, 2019- Oct, 2024
Experience
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Sylvester Comprehensive Cancer Center
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Clinical Operations
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Dec 2018 - Present
• Effectively manage the day to day operations for the Executive Director of Clinical Operations while also supporting other members of the executive management team • Oversee the logistical planning of Sylvester Comprehensive Cancer Center events, including managing event speakers and participants • Assist leadership with multiple projects including project planning, vendor selection and quality assurance • Manage internal engagements to ensure accurate and timely completion of project deliverables • Organize the on-boarding and training of staff reporting to the Executive Director of Clinical Operations team • Analyze clinic performance and staff productivity by extracting data from multiple sources and work closely with department leaders to interpret data and create action plans • Liaise with Leadership, Human Resources, Finance, Facilities, and Information Technology as needed to ensure effective business operations of the department
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University of Miami Health System
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Patient Access Representative
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Feb 2017 - Dec 2018
• Improved patient intake efficiency by 27.4% over a one-year period • Led multiple process improvement initiatives to help improve overall performance of the practice • Ensured there was a seamless clinical flow for both providers and patients • Managed physicians’ clinical schedule and aide with emergent messages to ensure patient’s needs are being met • Provided and oversaw training and coaching to new hires within the department • Handled numerous amounts of complaints and help achieve a resolution for any issues presented • Maintained high level of productivity and accuracy for work performed based on departmental standards
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Cleveland Clinic
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United States
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Hospitals and Health Care
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700 & Above Employee
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Office Coordinator
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Aug 2015 - Jan 2017
• Created a functioning dynamic with internal medicine physicians to produce an efficient environment• Efficiently worked on queues for claim editing to ensure deadlines were met• Timely obtained referrals/authorizations for outside referral requests and specialized testing• Answered volume of phone calls in a polite and timely manner; followed protocols to assess patient's request• Communicated with patients per physician's request (labs, forms, etc.)• Updated and managed physicians’ schedule for conferences, meetings, and clinic
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Patient Service Representative
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Feb 2014 - Aug 2015
(Internal Medicine & Physical Therapy)• Supported clinic operations by checking in patients, verifying demographics, and insurances• Assisted patients by promptly scheduling their appointments within department and specialties• Maintained a line of communication with physicians and nurses to ensure patient's needs were satisfied• Maintained professionalism and attained solutions when problems arose
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Education
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2009 - 2013
Florida International University
Bachelor's degree, Health Services Administration
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