Michelle C. Phanord, MBA
Real Estate Agent at Fulton Grace Realty- Claim this Profile
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Spanish Professional working proficiency
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French Professional working proficiency
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Haitian Creole Professional working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Real Estate Broker/Sales Agent
Illinois Department of Financial and Professional RegulationJul, 2018- Nov, 2024 -
Certified Apartment Manager (CAM Candidate)
National Apartment Association -
National Apartment Leasing Professional (NALP Candidate)
National Apartment Association
Experience
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Fulton Grace Realty
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United States
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Real Estate
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200 - 300 Employee
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Real Estate Agent
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Jul 2022 - Present
Real estate rentals, marketing, brand awareness, relocation, client retention, and fostering relationships. Real estate rentals, marketing, brand awareness, relocation, client retention, and fostering relationships.
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The Liberty Group
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United States
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Staffing and Recruiting
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300 - 400 Employee
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Real Estate Consultant
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Feb 2018 - Jul 2022
• Engaged in goal-oriented leasing, office, and property management for mixed-use, luxury, Silver LEED Certified, market rate, multifamily lease-up communities. • Streamlined event planning for C-Suite construction executives, and client retention. • Responsibly marketed commercial property, condominiums, and single-family homes. • Specialized in aggressive business-to-business marketing, strategic planning, MLS optimization, created legal contracts, scheduled asset improvements, evaluated ROI, and managed brand press releases. • Effectively conducted risk assessment, local economic market analyses, portfolio management, accounts receivable activities, purchasing, move-in inspections, and coordinated tours with VIP clientele in a timely manner. • Optimized resident incentives and renewals without compromising NOI or revenue targets. • Trained/mentored new hires and managers. Processed account statements, bank deposits, and increased traffic/occupancy for a multitude of communities to 96% using digital marketing. • Analyzed rent roll, conducted forecasting, and inspected construction material to ensure exceptional structural integrity for resident satisfaction. • Leveraged expertise in contract, real estate, and fair housing laws to ensure compliance with local, state, and federal guidelines. • Facilitated corporate housing and PEP (preferred employer) programs with Northwestern University/Hospital, Wells Fargo, TS Financial, MLG, Orange Theory, NFL, NHL, Xfinity, AT&T, Abbot Laboratories, Abbvie Inc., Jewel-Osco, and Walgreens. • Successfully increased closing ratio to 91%. Generated $600,000 in apartment sales/leases and gained corporate competitive advantage. Show less
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BG MULTIFAMILY
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United States
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Staffing and Recruiting
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100 - 200 Employee
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Operations Executive/Real Estate Client Relations Coordinator
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Oct 2016 - Feb 2018
• Diligently leased Class-A high-rise, residential communities involving persuasive sales presentations. • Facilitated operations, portfolio management, delinquencies, filing, inspections, credit checks, housekeeping, bookkeeping, and office management. • Housing contracts increased by 81%. Worked with MLB clientele. • Proactively facilitated subleases, audits, promoted concessions, and improved business continuity. Developed statistical reports and issued notices. • Managed stabilized properties, variance reports, and negotiated capital improvements. • Successfully recovered $835,000 in delinquent rent through collection activity and identified cross-selling opportunities. • Trained/managed concierge and maintenance staff on work orders, grounds, stock, shipping, IT troubleshooting, safety, due diligence, turnovers, and customer service. • Engaged in innovative marketing and advertising. Partnered with executive leadership to forecast and analyze market trends. Trained colleagues to cross-sell private amenity memberships. • Effectively coordinated brand awareness, networking events, formulated logistics, developed promotions, and converted leads into clients. • Mentored team leaders in customer service and compliance. Client retention and revenue increased by 81%. • Constructively negotiated market values, monitored risk exposure, researched competitors, closed 90% of new clients, and increased occupancy at multifamily communities to 93%. • Ensured quality, integrity, and soundness of all financial analyses and background credit approval processes. Show less
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University of Nevada-Las Vegas
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United States
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Higher Education
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700 & Above Employee
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UNLV Office of the Vice President for Planning & Diversity/Math Department/CAEO/L.E.S. Faculty Exec.
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Jun 2003 - Jun 2016
• Managed workflow, caseloads, filing system, instructed/mentored students, hired notetakers for disabled students, planned travel for vice president, and prepared revenue reports. • Formally recognized for saving departments $200,000 over the course of 3 years by managing expenditures within the constraints of the approved budget. • Successfully resolved all departmental disputes with little oversight and developed PowerPoint presentations. • Delivered caseloads to different departments and conveyed case analyses to executive leadership in an effective manner. • Successfully resolved all faculty IT issues with troubleshooting, classified materials, procedures, and organizational policies. • Inputted complex data successfully utilizing strong Excel proficiency. • Prepared agendas, full reports, and participated in providing productivity presentations for GEAR-UP faculty meetings. • Provided clerical and courier service while building strong working relationships with influential faculty and executive leadership. Show less
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Office of the Federal Public Defender - District of Nevada
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Las Vegas, Nevada, United States
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Assistant Investigator
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Sep 2010 - Dec 2011
• Wrote comprehensive investigative reports outlining observations and activities for cases of fraud, theft, sexual assault, terrorism, identity theft, illegal possession of federal property, and harassment. • Selected as a lead assistant investigator for the criminal division. • Analyzed complex data for federal criminal activity via discovery, financial activity, digital audio/video recording devices, high-speed data, and phone records alongside paralegals, investigators, and attorneys related to case management. • Conducted interviews and background investigations to obtain information about an individual’s character, financial status, and personal history. • Routinely received superior evaluations for performance reviews and achieved a record for zero issues formulating legal documentation. • Provided comprehensive case briefs for criminal liability cases, attended depositions, trials, and other legal proceedings. Show less
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Education
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2019 - 2022
American University - Kogod School of Business
Master of Business Administration - MBA, Corporate Finance, Risk Management, Portfolio Management, Consulting, Business Law, & Securities Law -
2019 - 2022
Harvard Business School
Business Management, Contract Law, Economics, Business Analytics, Finance, Entrepreneurship -
2019 - 2022
Yale University
Contract Law and Finance -
2018 - 2018
Real Estate Institute
Professional Development, Real Estate/Leasing -
2019 - 2022
The Wharton School
Marketing, Financial Valuation -
2002 - 2011
University of Nevada-Las Vegas
Bachelor's degree, Criminal Justice/Law Enforcement Administration -
1998 - 2000
St. Scholastica College Preparatory Academy
International Baccalaureate General Education -
2000 - 2002
St Gregory High School
High School Diploma, Parochial General Education -
2019 -
Chicago Real Estate School
Professional Licensing, Real Estate Broker's License Candidate
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