Experience

FocalPoint Business Coaching of New Jersey

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Certified Business Coach

  • 2016 - Present

  How will you take your business to the next level? The most accomplished business leaders understand that success is the culmination of skill, ambition, business acumen, and teamwork. Whether you are looking to engage more customers, expand revenue streams, build a more diverse company culture, or simply become more efficient with your resources, you need an established partner who can help guide you down the right path. As a Certified FocalPoint Business Coach, Michelle… Show more How will you take your business to the next level? The most accomplished business leaders understand that success is the culmination of skill, ambition, business acumen, and teamwork. Whether you are looking to engage more customers, expand revenue streams, build a more diverse company culture, or simply become more efficient with your resources, you need an established partner who can help guide you down the right path. As a Certified FocalPoint Business Coach, Michelle understands the unique needs of her clients and custom tailors solutions for their businesses. At each stage of her clients’ business lifecycle, Michelle offers actionable guidance to improve profitability, ensure client and employee satisfaction, and lead the company into a more successful future. With more than 30 years spent honing her skills in a top-ranked Fortune 50 corporation, Michelle brings her expertise with leadership development, organizational efficiency, financial strategy, sales techniques, and strategic planning to her business coaching practice. Michelle believes that with the right partnerships, anything is possible. Michelle blends her extensive business insights with Brian Tracy’s proven techniques to offer one-on-one coaching, corporate training, specialized workshops, and behavioral & financial assessments. Are you ready to take your business to the next level? Michelle can help. ► Create a strategic plan that incorporates all elements of your business ► Drive more sales and profits ► Expand your brand into new markets ► Establish process efficiencies to reduce wasted resources ► Improve communication and leadership skills ► Explore personal achievement planning and work/life balance ► Develop a diversity initiative to see your business from new perspectives ► Plan for the future with succession planning ► Address your customers’ changing needs ► Create the business you’ve always wanted To start the conversation, email MDutton@focalpointcoaching.com.

• Professional Keynote and Guest Speaker

  • 2000 - Present

  The secret to a successful event or meeting is to hire a captivating speaker who will engage and inspire your audience. With a distinguished history of keynote presentations, training workshops, and panel discussions, Michelle is a seasoned professional speaker. She is known for her ability to connect with her audience and impart messages that remain with each individual audience member for years to come. Michelle presents on topics including: ► Leadership Development ►… Show more The secret to a successful event or meeting is to hire a captivating speaker who will engage and inspire your audience. With a distinguished history of keynote presentations, training workshops, and panel discussions, Michelle is a seasoned professional speaker. She is known for her ability to connect with her audience and impart messages that remain with each individual audience member for years to come. Michelle presents on topics including: ► Leadership Development ► Motivating Girls to Participate in STEM-Related Fields ► Women in the Corporate World ► Technology ► Financial Literacy ► Strategic Planning ► Goal Setting ► Time Management Are you ready for a memorable presentation at your next event or meeting? Contact Michelle Dutton at MDutton@focalpointcoaching.com. A sample of Michelle’s previous speaking engagements include: ► Consortium of Information & Telecommunications Executives STEM Event – Keynote ► Verizon STEM event for Girls – Keynote Speaker ► Black Managers’ Workshop – Verizon Keynote Speaker ► University of Maryland Baltimore County Engineer of the Year Banquet – Keynote Speaker ► Today’s Girl/ Tomorrow’s Woman Conference – Panel member ► dfree National Conference – Panel Member and Workshop Facilitator ► Girls Who Code – Event Speaker ► National Academy Foundation National Conference – Panel Member



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Vice President - Engineering & Operations

  • 2006 - 2015

  Over the course of nearly 10 years, Michelle held the role of Vice President for three distinct divisions of Verizon: Global Network Engineering Systems and Support, Network Creation and Provisioning, and Regional Operations of New Jersey. In each of these roles, she was responsible for maximizing Verizon’s human capital, systems planning, business process development, and performance assurance for one of the world’s largest and most advanced telecommunications networks. Highlights of… Show more Over the course of nearly 10 years, Michelle held the role of Vice President for three distinct divisions of Verizon: Global Network Engineering Systems and Support, Network Creation and Provisioning, and Regional Operations of New Jersey. In each of these roles, she was responsible for maximizing Verizon’s human capital, systems planning, business process development, and performance assurance for one of the world’s largest and most advanced telecommunications networks. Highlights of these roles included: ► Leading teams that ranged between 600 and 6,000 engineers, project managers, operations employees, managers, and directors. ► Increasing systems “on-time delivery” from 60% to 90% within a two-year timespan. ► Provisioning the wireline network infrastructure, which spans over 1600 cities in 150 countries. ► Directing a successful operational launch of Fios Video Services in the State of New Jersey by delivering 114,000 new video lines in the first year. ► Navigating the relationship between the employees’ union and the corporation, while driving essential change to the company’s culture. ► Designing and implementing systems to ensure newly acquired platforms could work seamlessly with the Verizon platform. ► Rallying teams to exceed goals and forecasted expectation with enthusiasm. Show less Over the course of nearly 10 years, Michelle held the role of Vice President for three distinct divisions of Verizon: Global Network Engineering Systems and Support, Network Creation and Provisioning, and Regional Operations of New Jersey. In each of these roles, she was responsible for maximizing Verizon’s human capital, systems planning, business process development, and performance assurance for one of the world’s largest and most advanced telecommunications networks. Highlights of… Show more Over the course of nearly 10 years, Michelle held the role of Vice President for three distinct divisions of Verizon: Global Network Engineering Systems and Support, Network Creation and Provisioning, and Regional Operations of New Jersey. In each of these roles, she was responsible for maximizing Verizon’s human capital, systems planning, business process development, and performance assurance for one of the world’s largest and most advanced telecommunications networks. Highlights of these roles included: ► Leading teams that ranged between 600 and 6,000 engineers, project managers, operations employees, managers, and directors. ► Increasing systems “on-time delivery” from 60% to 90% within a two-year timespan. ► Provisioning the wireline network infrastructure, which spans over 1600 cities in 150 countries. ► Directing a successful operational launch of Fios Video Services in the State of New Jersey by delivering 114,000 new video lines in the first year. ► Navigating the relationship between the employees’ union and the corporation, while driving essential change to the company’s culture. ► Designing and implementing systems to ensure newly acquired platforms could work seamlessly with the Verizon platform. ► Rallying teams to exceed goals and forecasted expectation with enthusiasm. Show less



Verizon Connected Solutions (subsidiary of Verizon)

• President

  • 2005 - 2005

  As the President of this subsidiary of Verizon, Michelle lead the organization’s effort to back Verizon’s Fios video services. In this role, she was responsible for oversight of the entire subsidiary, from strategic planning for profit growth to leading an increasingly productive team of technicians and operational managers. Highlights of this role included: ► Providing contracted services for the implementation of Verizon’s video network in Maryland, DC, Virginia, Pennsylvania… Show more As the President of this subsidiary of Verizon, Michelle lead the organization’s effort to back Verizon’s Fios video services. In this role, she was responsible for oversight of the entire subsidiary, from strategic planning for profit growth to leading an increasingly productive team of technicians and operational managers. Highlights of this role included: ► Providing contracted services for the implementation of Verizon’s video network in Maryland, DC, Virginia, Pennsylvania, and New Jersey. ► Enabling 38,000 additional new video customers. ► Averaging 694,000 broadband net adds to billing. Show less As the President of this subsidiary of Verizon, Michelle lead the organization’s effort to back Verizon’s Fios video services. In this role, she was responsible for oversight of the entire subsidiary, from strategic planning for profit growth to leading an increasingly productive team of technicians and operational managers. Highlights of this role included: ► Providing contracted services for the implementation of Verizon’s video network in Maryland, DC, Virginia, Pennsylvania… Show more As the President of this subsidiary of Verizon, Michelle lead the organization’s effort to back Verizon’s Fios video services. In this role, she was responsible for oversight of the entire subsidiary, from strategic planning for profit growth to leading an increasingly productive team of technicians and operational managers. Highlights of this role included: ► Providing contracted services for the implementation of Verizon’s video network in Maryland, DC, Virginia, Pennsylvania, and New Jersey. ► Enabling 38,000 additional new video customers. ► Averaging 694,000 broadband net adds to billing. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Various Positions

  • 1984 - 2005

  Over the course of 19 years, Michelle held roles of increasing responsibility with Verizon. These positions offered her the opportunity to hone her skills in sales techniques, team development, systems engineering, global strategic planning, and financial planning. Roles during this time period included: ► Intern – Inroads Executive Leadership Development Program ► Assistant Sales Manager of Public Communications ► Systems Engineer ► Engineering Manager ► Marketing… Show more Over the course of 19 years, Michelle held roles of increasing responsibility with Verizon. These positions offered her the opportunity to hone her skills in sales techniques, team development, systems engineering, global strategic planning, and financial planning. Roles during this time period included: ► Intern – Inroads Executive Leadership Development Program ► Assistant Sales Manager of Public Communications ► Systems Engineer ► Engineering Manager ► Marketing Manager ► Director of Network Engineering and Planning ► Executive Director of Capital Management Show less Over the course of 19 years, Michelle held roles of increasing responsibility with Verizon. These positions offered her the opportunity to hone her skills in sales techniques, team development, systems engineering, global strategic planning, and financial planning. Roles during this time period included: ► Intern – Inroads Executive Leadership Development Program ► Assistant Sales Manager of Public Communications ► Systems Engineer ► Engineering Manager ► Marketing… Show more Over the course of 19 years, Michelle held roles of increasing responsibility with Verizon. These positions offered her the opportunity to hone her skills in sales techniques, team development, systems engineering, global strategic planning, and financial planning. Roles during this time period included: ► Intern – Inroads Executive Leadership Development Program ► Assistant Sales Manager of Public Communications ► Systems Engineer ► Engineering Manager ► Marketing Manager ► Director of Network Engineering and Planning ► Executive Director of Capital Management Show less