Michelle “Elle” Stephens

Executive Office Manager at Fredric E. Russell Investment Management Co.
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Contact Information
Location
Tulsa, US
Languages
  • English Native or bilingual proficiency

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Bio

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Experience

    • United States
    • Investment Management
    • Executive Office Manager
      • Oct 2022 - Present
    • United States
    • Oil and Gas
    • 1 - 100 Employee
    • Director of Office Management
      • Jun 2022 - Aug 2022
    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Office Manager
      • Dec 2021 - Jun 2022
    • United States
    • Financial Services
    • 100 - 200 Employee
    • Sr Mortgage Loan Processor
      • Mar 2021 - Nov 2021
    • United States
    • Banking
    • 300 - 400 Employee
    • Sr Mortgage Loan Processor
      • Jul 2020 - Feb 2021
    • United States
    • Hospitality
    • Operations Manager
      • Sep 2017 - Jan 2020

      Provided outstanding guest service and assisted will all guest needs Acted as liaison between hotel clients and Sales Department by confirming bookings and event details. Proficient in OPERA Management software & Micros Point of Sale Process up to 150 guest arrival and departure on average per day. Trained and shadowed newly hired agents in the operations of the front office. Posted manual charges to rooms and resolved billing issues involving credit cards and cash. On-site… Show more Provided outstanding guest service and assisted will all guest needs Acted as liaison between hotel clients and Sales Department by confirming bookings and event details. Proficient in OPERA Management software & Micros Point of Sale Process up to 150 guest arrival and departure on average per day. Trained and shadowed newly hired agents in the operations of the front office. Posted manual charges to rooms and resolved billing issues involving credit cards and cash. On-site manager during evening and/or overnight shifts Show less Provided outstanding guest service and assisted will all guest needs Acted as liaison between hotel clients and Sales Department by confirming bookings and event details. Proficient in OPERA Management software & Micros Point of Sale Process up to 150 guest arrival and departure on average per day. Trained and shadowed newly hired agents in the operations of the front office. Posted manual charges to rooms and resolved billing issues involving credit cards and cash. On-site… Show more Provided outstanding guest service and assisted will all guest needs Acted as liaison between hotel clients and Sales Department by confirming bookings and event details. Proficient in OPERA Management software & Micros Point of Sale Process up to 150 guest arrival and departure on average per day. Trained and shadowed newly hired agents in the operations of the front office. Posted manual charges to rooms and resolved billing issues involving credit cards and cash. On-site manager during evening and/or overnight shifts Show less

    • Executive Assistant/ Loan Processor
      • Oct 2018 - Jun 2019

      Organize calendars for 5 Executives Acted as liaison between clients and account executives while also helping the Director of Risk and Analytics through loan processing. Plan and organize itineraries for conferences & other business events. Facilitates coaching to clients in our advisory department. Creates contracts and agreements for our potential advisory clients. Streamlined email templates for our Account Executives to reach out to clients. Provides input and creative… Show more Organize calendars for 5 Executives Acted as liaison between clients and account executives while also helping the Director of Risk and Analytics through loan processing. Plan and organize itineraries for conferences & other business events. Facilitates coaching to clients in our advisory department. Creates contracts and agreements for our potential advisory clients. Streamlined email templates for our Account Executives to reach out to clients. Provides input and creative ideas via proofs to our Chief Marketing Officer for advertising designs and Show less Organize calendars for 5 Executives Acted as liaison between clients and account executives while also helping the Director of Risk and Analytics through loan processing. Plan and organize itineraries for conferences & other business events. Facilitates coaching to clients in our advisory department. Creates contracts and agreements for our potential advisory clients. Streamlined email templates for our Account Executives to reach out to clients. Provides input and creative… Show more Organize calendars for 5 Executives Acted as liaison between clients and account executives while also helping the Director of Risk and Analytics through loan processing. Plan and organize itineraries for conferences & other business events. Facilitates coaching to clients in our advisory department. Creates contracts and agreements for our potential advisory clients. Streamlined email templates for our Account Executives to reach out to clients. Provides input and creative ideas via proofs to our Chief Marketing Officer for advertising designs and Show less

    • United States
    • Banking
    • Administrative Assistant & Jr Loan Processor
      • Feb 2018 - Oct 2018

      Worked directly with five Loan Officers to Setup all loans coming into the Branch for the state of Texas. Reviewed loan documents and financial statements to ensure the accuracy of the system and credit summaries Successfully organized and prioritized 50 mortgage loans per month Maintain monthly processing pipeline ranging from $10 mil to $12.5 mil a month Streamlined several parts of the loan process to maximize efficiency of loans. Worked directly with five Loan Officers to Setup all loans coming into the Branch for the state of Texas. Reviewed loan documents and financial statements to ensure the accuracy of the system and credit summaries Successfully organized and prioritized 50 mortgage loans per month Maintain monthly processing pipeline ranging from $10 mil to $12.5 mil a month Streamlined several parts of the loan process to maximize efficiency of loans.

    • United States
    • Financial Services
    • 700 & Above Employee
    • Loan Processor Junior
      • Apr 2016 - Nov 2016

      Worked directly with eight Loan Officers to Setup all loans coming into the Branch. Streamlined several parts of the loan process to maximize efficiency of loans. Reviewed loan documents and financial statements to ensure the accuracy of the system and credit summaries Maintain monthly processing pipeline ranging from $8 mil to $14 mil a month Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Trained new hire operations… Show more Worked directly with eight Loan Officers to Setup all loans coming into the Branch. Streamlined several parts of the loan process to maximize efficiency of loans. Reviewed loan documents and financial statements to ensure the accuracy of the system and credit summaries Maintain monthly processing pipeline ranging from $8 mil to $14 mil a month Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Trained new hire operations personnel in all aspects of their jobs. Show less Worked directly with eight Loan Officers to Setup all loans coming into the Branch. Streamlined several parts of the loan process to maximize efficiency of loans. Reviewed loan documents and financial statements to ensure the accuracy of the system and credit summaries Maintain monthly processing pipeline ranging from $8 mil to $14 mil a month Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Trained new hire operations… Show more Worked directly with eight Loan Officers to Setup all loans coming into the Branch. Streamlined several parts of the loan process to maximize efficiency of loans. Reviewed loan documents and financial statements to ensure the accuracy of the system and credit summaries Maintain monthly processing pipeline ranging from $8 mil to $14 mil a month Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Trained new hire operations personnel in all aspects of their jobs. Show less

    • United States
    • Armed Forces
    • 700 & Above Employee
    • Electronics Technician
      • Feb 2010 - Feb 2016

      Worked directly with six departments with 259 employees to achieve maximum participation in obtaining valued information on the climate of the company. Composed and drafted all outgoing correspondence and reports for managers. Facilitated organized record retrieval and access by maintaining filing system for both in-house and transferred personnel. Coordinated board and committee meetings, including schedules and information preparation and distribution. Coordinated, scheduled and… Show more Worked directly with six departments with 259 employees to achieve maximum participation in obtaining valued information on the climate of the company. Composed and drafted all outgoing correspondence and reports for managers. Facilitated organized record retrieval and access by maintaining filing system for both in-house and transferred personnel. Coordinated board and committee meetings, including schedules and information preparation and distribution. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Obtained signatures for career enhancing documents and internal and external invoices. Overhauled electronic equipment, including speed variators and feedback amplifiers. Made critical adjustments to component values and settings during testing. Installed, repaired and troubleshot numerical controls. Maintained proper communications on field automation equipment. Trained end-users on electronic controllers. Inspected equipment for proper performance and correct communication. Supervised four staff, including offering feedback and enforcing deadlines. Led daily production meetings and weekly production calls. Mentors new members of staff during onboarding. Served as a spokesperson and representative for the station at assigned station events and other community forums. Arranged and conducted interviews with individuals knowledgeable about each story's subject matter. Selected and updated stories and photos for the Mayport Mirror homepage carousel. Determined the most cost-effective procedures and routes for shipments. Minimized damage and repair costs through careful management and preventative maintenance. E-mailed suppliers, carriers and customers with shipping updates. Overhauled electronic equipment, including speed variators and feedback amplifiers. Installed, repaired and troubleshot numerical controls. Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals. Show less Worked directly with six departments with 259 employees to achieve maximum participation in obtaining valued information on the climate of the company. Composed and drafted all outgoing correspondence and reports for managers. Facilitated organized record retrieval and access by maintaining filing system for both in-house and transferred personnel. Coordinated board and committee meetings, including schedules and information preparation and distribution. Coordinated, scheduled and… Show more Worked directly with six departments with 259 employees to achieve maximum participation in obtaining valued information on the climate of the company. Composed and drafted all outgoing correspondence and reports for managers. Facilitated organized record retrieval and access by maintaining filing system for both in-house and transferred personnel. Coordinated board and committee meetings, including schedules and information preparation and distribution. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Obtained signatures for career enhancing documents and internal and external invoices. Overhauled electronic equipment, including speed variators and feedback amplifiers. Made critical adjustments to component values and settings during testing. Installed, repaired and troubleshot numerical controls. Maintained proper communications on field automation equipment. Trained end-users on electronic controllers. Inspected equipment for proper performance and correct communication. Supervised four staff, including offering feedback and enforcing deadlines. Led daily production meetings and weekly production calls. Mentors new members of staff during onboarding. Served as a spokesperson and representative for the station at assigned station events and other community forums. Arranged and conducted interviews with individuals knowledgeable about each story's subject matter. Selected and updated stories and photos for the Mayport Mirror homepage carousel. Determined the most cost-effective procedures and routes for shipments. Minimized damage and repair costs through careful management and preventative maintenance. E-mailed suppliers, carriers and customers with shipping updates. Overhauled electronic equipment, including speed variators and feedback amplifiers. Installed, repaired and troubleshot numerical controls. Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals. Show less

Education

  • West Texas A&M University College of Business
    Bachelor of Business Administration - BBA, Business Administration, Management and Operations
    2020 - 2021
  • Austin Community College
    Associate’s Degree in Applied Science for Business Administration, Accounting and Business/Management
    2016 - 2017

Community

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