Experience

HomeBay

• South Africa

• Senior Customer Service Representative

  • May 2017 - Present

  HomeBay replaces the local realtor and eliminates the fat 6% commission with a team of real estate experts and a low, flat fee. We handle everything from listed to close. We currently serve all of California. HomeBay is empowering smarter home Sellers. We help Sellers navigate the real estate process via automated & live help to make the listing, selling and closing processes faster, easier and less stressful. We also put the Sellers' homes in front of millions of buyers by syndicating the listing to the MLS and the most popular real estate sites across the web. Sell Smarter. We do the work, you keep the commission. Show less



Coldwell Banker Residential Brokerage Southwest Region

• Real Estate
• 1 - 100 Employee

• Transaction Management, Compliance Specialist | Referral Agent, Referral Network Inc.

  • Sep 2014 - Present

  NRT is the largest residential real estate brokerage company in the nation. NRT and its affiliated companies, marketing partners and joint ventures provides mortgage, title, insurance, escrow, warranty, relocation and concierge services to NRT's family of companies. NRT owns and operates companies in more than 35 of the nation's largest metropolitan areas, with approximately 725 sales offices, 4,700 employees and 42,000 sales associates in our extended family. Our companies do business under the world-renowned Coldwell Banker®, Coldwell Banker Commercial®, ERA®, Sotheby's International Realty® ZipRealty, PbZ®, and The Corcoran Group® brand names. At NRT LLC and its family of real estate companies, “truly remarkable service” is more than just a few words. It’s our way of doing business, and a way of life for employees in our companies. We are a company with many principles and our core value, treating everyone with courtesy and respect, is paramount to our success. http://homebasewelcome.com/ http://www.coldwellbankermoves.com/buy-your-home/transaction-management.aspx In my role I: • Create and maintain transactions in HomeBase • Maintain all BRE compliance records • Manage Full Coordination of Services from inception of Purchase Contract • Maintain Consistent Communication with all parties of the Real Estate transaction • Communicate with staff the status of transactions through to confirmation of recording • Facilitate alliance management; solving critical issues to achieve company and district initiatives and objectives. Show less



ZipRealty Inc

• United States
• Real Estate

• District Coordinator

  • May 2011 - Present

  • Facilitate alliance management; solving critical issues to achieve company and district initiatives and objectives. Organize team meetings, virtual meetings, conference calls and agent recognition events. • Maintain all BRE compliance records • Prepare all reports and communications required by corporate and assist Broker with preparation of monthly operational review metrics and associated report. • Responsible for overseeing all office management functions for the district office. • Report to the District Broker and perform all administrative and non-agent management duties of the district. • ZAP (ZipRealty’s CRM) and file/transaction training and management; listings, offers, & closings • Ensure completeness of listing files for Broker review and approval or amendment and agent follow-up • Ensure completeness of closing documentation for Broker review and approval or amendment, and required agent follow-up. • Maintain availability of marketing, recruiting and other required ZipRealty materials. • Maintain availability of office, as required to enable business to function smoothly. • Licensed California Real Estate Salesperson, REALTOR since 2004 Show less



Free In Christ Community Christian Center

• Senior Executive Administrator

  • Jan 2010 - Present

  • Manage the business affairs of the church; work with members of the congregation and the ministry leaders to achieve the organization’s vision and mission set forth by the pastor. • Financial management responsibilities include supervising the work of the church account; managing purchases and relationships with vendors; supervising preparation of monthly financial reports; maintain adequate cash flow in order to meet financial obligations; work with church leadership to prepare ministry goals, objectives and events and assist in implementation once approved; manage payroll for church employees. Show less



Virtuous Design & Co

• Event & Home Staging Director

  • Jan 2008 - Dec 2011

  • Updated and renovated several properties, making excellent profit for my clients. • Renovated and refurbished rental properties, which is now a successful business, renting out fully all year round. • Gained formal Property Staging Qualification, teach and advise other Property Stylist to help others achieve more from their property. • Helped my clients turn their houses into homes and others to sell their homes both quickly and for the best price. • Prepared and presented houses for market in a way that ensures it will sell or rent quickly, at the highest possible price in the quickest time. • Worked with homeowners who wanted to live in and update their homes or adapt them to changed circumstances. • Planned various events including weddings, receptions, book signings and art shows; researched and used creative brainstorming with online marketing and social media. Show less



Montebello Escrow Inc.

• Real Estate
• 1 - 100 Employee

• Escrow Marketing Manager

  • Apr 2009 - Aug 2011

  • Responsible for originating and developing clients and maintaining referral sources • Marketed, established, and maintained business relationships with potential and existing clients through professional, social, civic/community groups which promoted the services and goodwill of the company. • Managed and responsible for accurately managing and calculating all financial matters surrounding each closing transaction. • Diplomatically handled and resolved complaints or disputes surrounding the entire closing transaction. • Performed Pre-closing Coordinator Duties, as needed • Reviewed and set-up new files upon receipt, as required • Sent out customer letters • Prepared title commitments • Prepare files for closing • Gathered all information/documentation for closing (e.g., payoffs, homeowners insurance, HOW, termite/sewer/septic, EM checks, funding, etc.) Act as facilitator to all parties throughout the closing process. • Prepared HUD-1 Settlement Statements in compliance with sales contracts, lender’s closing instructions, buyer/seller/realtor instructions and state and federal laws. Show less



ZipRealty, Inc.

• District Sales Training Manager

  • May 2004 - Oct 2008

  • Conducted sales training curriculum for new agents to successfully prepare them for buyers and sellers. • Screened, interviewed, hired and recruited sales team • Conducted field sales training for agents: on-the-job, customer service, sales techniques, refresher training and leadership development. • Informed districts of new sales training methods, tools, new company products, features, upgrade releases to ensure current and effective methods for agents working in the field. • Facilitated sales trainings via web and tele-conferencing • Revised design of sales training curriculum and methods to improve effectiveness • Represented buyers and sellers in real estate transactions • Tele-marketing and face-to-face sales; maintained a client data platform of 400-600 via telephone, Internet/email and person-to-person • Experienced in farming, cultivating and building relationships/rapport with clients, to 'show & sell' properties on a daily basis. • Provided excellent customer service to every client: rated 94% in client satisfaction. Show less



ABA Inc.

• Insurance
• 1 - 100 Employee

• Executive Assistant (CEO)

  • Jan 2001 - Feb 2004

  • Built client base and sales (1.2M) through B2B development, leads, referrals; provided excellent customer service, cultivating vendor relationships, and delivering consistent follow-up • Screened, interviewed, hired and recruited vendors and outside sales force • Supervised wholesale and retail customer orders, deliveries, transfers • Organized and presented proposals of outstanding designs for clients, meeting all installation/code requirements on time • Reported directly to President/CEO; P&L, forecasting, seasonal performance action plans Show less



Franklin Covey

• United States
• Printing Services

• Sales Training Manager

  • Oct 1993 - Oct 2000

  • Facilitated training of Stephen Covey 7-Habits Principles, Time & Life Management • Recruited, trained and supervised store associates • Responsible for acquiring new accounts. • Business-to-business sales to current corporate accounts. • Created and implemented training programs for employees: increased sales and customers satisfaction ratings by 42 percent. • Responsible for total store operations: store P&L, forecasting, goals, objectives, payroll, 30/60/90 reports, visual merchandising, and inventory. Show less