Michelle (Xia) Dai, MBA, CSM

Scrum Master & Senior Technical Project Manager at SHEIN Technology LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Riverside, California, United States, US
Languages
  • Chinese Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Japanese Elementary proficiency

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Credentials

  • Microsoft Certified: Azure Fundamentals (AZ-900)
    Microsoft
    May, 2022
    - Nov, 2024
  • CSM (Certified Scrum Master)
    Scrum Alliance
    Aug, 2017
    - Nov, 2024

Experience

  • SHEIN Technology LLC
    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Scrum Master & Senior Technical Project Manager
      • Jun 2022 - Present

      • Received commendations from internal teams for exceptional facilitation skills and adept notetaking, consistently striving for clarity in complex situations. • Efficiently conducted daily Scrum meetings for the US SRE and DBA departments at a global firm, ensuring synchronized priorities and streamlined workflows through Jira/Confluence Wiki/Smartsheet. • Successfully orchestrated the SHEIN Technology company-wide All-hands event, ensuring its seamless execution. • Promoted cross-functional collaboration and communication, surmounting language barriers by facilitating translation between Mandarin Chinese and English. Connected teams across diverse locations including the US, China, Europe and Singapore. Show less

  • Zenlayer
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Sr. Project Manager-Global Infrastructure Landing (Data Center & Networking) (Internal/Technical)
      • Jan 2020 - Mar 2022

      • Championed proactive management of IT infrastructure data center network projects, collaborating closely with Product Managers, T2/T3 Engineers, Capacity Planning Managers, and the Procurement Team, leading to successful global project deliveries.• Served as the expert for deployment projects across the US, South America, and Europe regions.• Proficiently oversaw numerous international ISP vendors including Equinix, CoreSite, Digital Realty, Cogent, CenturyLink/Lumen, etc., synchronizing external and internal timelines through daily communication with over 100 stakeholders.• Excelled in coordinating with matrixed global teams across different time zones, prioritizing effective communication to foster collaboration among cross-functional stakeholders.• Simultaneously managed 30+ projects, exhibiting self-motivation and a solution-oriented approach, even under pressure. Demonstrated ability to prioritize tasks and maintain focus within a fast-paced environment. Notable achievements include:• Led the 1st POP datacenter deployment (multiple products core backbones) in 10+ countries.• Annually expanded capacity with 100+ added IP transit uplinks, peering IX/PNI circuits, private line wavelengths, and cloud port circuits.• Successfully executed intricate data center migrations within tight deadlines, collaborating seamlessly with T3/T2 engineers. Show less

    • Operations Project Manager (External)
      • Feb 2019 - Jan 2020

      • Directly clients facing to provide WOW service, help deliver global infrastructure/datacenter projects

  • BYD
    • China
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Project Manager-Special Project
      • 2018 - Jan 2019

      • Added 3 new charging products for US electric buses to ensure compliance with evolving US standards.• Partnered with PMO Manager to create the onboarding document package; Reduced time to get new employee up to speed by 60%.• Acted as the ISO 9001 Internal Auditor for the Engineering Department; Trained the PMO Office and the Sales Department on the new Customer Satisfaction Procedures.

    • Project Manager-Design Phase Lead (Internal/Engineering)
      • 2017 - 2018

      • Implemented and managed the Design Phase for all projects (8 bus models) and developed a standardized document system.• Facilitated collaboration among Clients, Sales Department, and Engineering Department, reducing project Design Phase time by 50% (from 6 to 3 months).• Improved vendor design lead-time by 65% through enhancing communication and collaboration between Vendors, Engineering Department, and Procurement Department.

    • Project Manager (External)
      • 2016 - 2017

      • Recognized as Employee of the Year in 2016.• Managed the delivery of 30 ft. electric bus projects, concurrently overseeing over 10 projects valued between $1.5-15 million.• Collaborated with PMO Manager to restructure the PMO Office into a phase-based project process, resulting in consistent documentation and improved project control.

    • Assistant Project Manager (External)
      • Oct 2014 - 2016

      • Worked with RFP team to ensure the on-time delivery of a 10-million-dollar electric bus bid.• Developed the US model of a 30 ft. electric bus prototype in collaboration with senior project manager.• Initiated the US factory Quality Management System, for use companywide.

Education

  • UCLA Anderson School of Management
    Master of Business Administration - MBA, Specializations: Tech Management & Marketing, GMAT: 710
    2017 - 2020
  • University of Wisconsin-Madison
    Bachelor of Business Administration, Finance, with 18 credits in Accounting
    2009 - 2013

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