Customer Service Specialist

• Mar 2018 - Present

Territory Account Manager

• May 2017 - Feb 2018

Senior Insurance Specialist

• Jan 2014 - May 2017

• Customize insurance programs to suit individual customers• Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.• Calculate premiums and establish payment method.• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.• Perform administrative tasks, such as maintaining records and handling policy renewals.• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.• Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes.

Leasing Manager

• Jul 2008 - Nov 2013

• Awarded April and October 2008 regional top leaser• Nominated for Leasing Manager of the Year 2010• Won Property of the Year 2011• Designed and implemented sales and marketing strategies effectively increasing property traffic, and thereby increasing budgeted occupancy by as much as 8%. • Supervised the training, and direction of all on-site associates in the appropriate documentation associated with the leases contract in order to maintain compliance with all state and federal laws. As well as ensuring all employee’s licenses, certifications, and training were current as per state requirements.• Identify areas of improvement in the sales team, make and implement a corrective action plan. • Manage renewal program• Responsible for auditing all lease and renewal files for key controls and bonus submission to the Community Manager. • Responsible for daily, weekly and monthly leasing reports.• Effectively managing monthly work schedules.• Responsible for implementation of motivational leasing programs on monthly basis.• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. •Met certification requirements for ongoing education.

Leasing Specialist

• Oct 2007 - Jul 2008

• Consistently scored on my Ellis Shopping Report. (100% average) • Made brochures and handouts to be distributed through the complex and town using Microsoft Word, Paint, and Power Point.• Prepare all lease-related paperwork• Updated websites on a weekly basis• Sold the community to new prospects• Keeping a high level of service in mind with every task while resolving conflict to benefit all concerned parties.

Floor Manager

• Aug 2005 - Apr 2007

• Contributed to sales reaching $1.2 million in 2005 and doubled sales revenue from the previous year.• Forecast sales, to make timely and efficient ordering• Design marketing advertisements• Supervise and train new employees accurately and successfully• Assist customers with appropriate text book purchases • Contributed to sales reaching $1.2 million in 2005 and doubled sales revenue from the previous year.• Forecast sales, to make timely and efficient ordering• Design marketing advertisements• Supervise and train new employees accurately and successfully• Assist customers with appropriate text book purchases

Assistant Manager

• Aug 2003 - Apr 2007

•Supervise and direct staff, including scheduling, training and employee relations•Perform accounting and inventory management daily on POS system•Resolve customer concerns effectively, generating customer relationships and repeat business.

Designer

• May 2000 - Aug 2003

•Created floral arrangements•Responsible for interior store design of arrangements and displays•Provided general cashier duties