Experience

Higgs International
• United Kingdom
• Transportation, Logistics and Storage
• 1 - 100 Employee
• Administrative Assistant

  • Mar 2019 - Present

Marks and Spencer
• United Kingdom
• Retail
• 700 & Above Employee
• Customer Service

  • Jul 2015 - Present

Plantforce
• United Kingdom
• Facilities Services
• 1 - 100 Employee
• Sales Consultant

  • Mar 2013 - 2015


Thames Side Community Support

• Manager

  • Jan 1992 - Nov 2010

  Have thorough knowledge about marketing strategies• Be able to manoeuvre and develop business procedures• Have proficient leadership, organisational and supervisory skills• Be dependable and professional• Have computer and software skills• Have superior training and presentation skills• able to communicate successfully in both written and verbal format• able to properly manage teams and employees• able to delegate responsibilities• Have first-rate skills in understanding, creating and analysing financial reports or budgets• able to produce high level of quality service to colleagues• Understand organisational culture• Be cordial and amenable• Be resource full, inventive and self-confident • Motivates and works with others, Show less

• Generalist Welfare Rights Adviser

  • Jan 1992 - Nov 2010

  The work is challenging and varied with duties that range from interviewing clients and writing reports to assessing benefit entitlements and providing legal representation at tribunals. Other responsibilities include:•maintaining records•preparing and distributing publicity materials and displays•giving presentations•interpreting legislation•researching and negotiating cases•suggesting appropriate courses of action to clients and liaising with relevant departments and organisations.To organise and undertake home visits to customers followingreferrals from all colleagues.· To Act as an advocate to customers in order for them to appeal orchallenge welfare benefit decisions.· To assist all customers in particular vulnerable customers to take uptenancies by providing benefit advice and practical support followingreferrals from all HHL colleagues.· To liaise with the Rent Recovery Officers on serious arrears casesinvolving vulnerable customers with a view to protecting the tenancywherever possible.· To provide training and briefing sessions to front line colleagues toensure they are able to impart information to customers and to assistcustomers with benefits applications.· To attend the sign up interview as cover to complete tenancy sign up.· To organise, deliver, and monitor appropriate welfare benefit take upcampaigns in conjunction with the Income Services Manager,· Responsibility for maximisation of income (housing benefit, all otherwelfare benefits, and payments from other agencies).· Identify and signpost customers to appropriate support services. (eg,financial support officer, citizens advice bureaux, mental health team)· Liaise with internal and external support services· Ensure timely completion of Housing Benefit Verification and allbenefit documentation.· Provide manual calculations for Housing Benefit entitlements withcustomers where appropriate.· Working with partnership agencies to help sustain tenancies· Show less