Experience

Eurokars Group
• Singapore
• Retail Motor Vehicles
• 100 - 200 Employee
• Assistant Manager, Customer Interaction Centre (Porsche/BMW)

  • Sep 2021 - Present


Motor Image Enterprises Pte Ltd

• Senior Executive, Regional Aftersales

  • Sep 2016 - Sep 2021

  Senior Executive – Regional Aftersales Oversee Motor Image Group Service Operation, ensure KPI objectives for the various countries are met, and ensure standard service processes are being complied without affecting operation flow. Review customer feedbacks and coordinate with respective managers in Aftersales departments to resolve customer concerns in a timely manner and seek management direction if necessary. Lead WIP meeting to ensure outstanding repair orders are completed in a timely manner, otherwise updates provided to customer progressively to prevent churns. Review local country aftersales revenue forecast, business plans, manpower requirements (using the work bay over manpower ratio as gauge) and discuss possible business expansion. Discuss with National Aftersales Manager on any upcoming aftermarket products and conduct feasibility study to ensure price competitiveness and suitability in respective market Conduct Aftersales service audit for both branches and dealers and implement corrective actions whenever necessary. Implement/improve SOPs as per audit report submitted and conduct follow up audit (ad-hoc) to observe any improvements since implementation of SOP. Host quarterly homologation meeting with various countries homologation team and consolidate updates for manufacturer’s reference. Participate in annual homologation meeting with manufacturer at Japan and note down actionable items In charge of aftersales tender contracts and conduct clarifications meeting with tenderer if needed, otherwise liaise with respective department in charge to complete tender document for submission before dateline. Work with Regional IT to develop Aftersales Dashboard, a paperless project for management reports. Be the main PIC to follow up with IT to resolve any system issue highlighted by end user from the regional countries. Show less



PacificLight Power Pte Ltd

• Singapore
• Oil and Gas
• 1 - 100 Employee

• Senior Sales n Customer Service Officer

  • May 2014 - Aug 2016

  Manning of the retail front office operations through all communication channels Ensure contractual documents, prudential coverage and credit control are tightly managed and prompt action taken Timely entry of information into system for the processing of contracts Manage all consumer transfer report (CTR), contestability applications, and main liaison party with SP Services on customer request Regular circulations/communication with customers on reports, rates changes, invoices etc. Track and monitor on ageing of customer’s payment, sending reminders, demand letters etc. To expand customer database through building up load, and maintaining good relationship with existing customers Provide sales support and database housekeeping Assist in the execution of retail marketing plan, and company organized events Show less



Tuas Power Generation Ltd

• Adminstrative Officer

  • Jun 2011 - Apr 2014

  Independently carries out a portfolio of responsibilities under the department’s purview, such as managing committees, securing approvals, and providing communications Assist with monthly accrual and preparation of the budget, including admin department Supervise administrative services within the office /upkeep licenses and documents Procurement of office supplies/services, and to ensure optimal supply at all times Assist Purchasing department, and to ensure end-user comply with the Purchasing policy Support Vice-President Show less



Singapore Press Holdings

• Singapore
• Investment Management
• 1 - 100 Employee

• Senior Customer Service Officer

  • Jul 2010 - Jun 2011

  Customer Service Officer in Call Centre Handle over the phone subscription for newspapers, magazines and e-paper Solve technical problems relating to online e-paper web access Handle complaints from subscriber relating to subscriptions As distributor for International papers IHT & FT(from Hong Kong), customer support Solve escalated calls from temp staffs or juniors Liaise closely with the operation team to address problems arising on vendor non-delivery, attitude and services Show less



SP PowerGrid Ltd

• Executive Assistant

  • Aug 2007 - Aug 2009

  Non executive supervisor for admin section Clerical Duties Preparing Training plan for employees Personal assistant to deputy director Generate reports of section projects summary to HQ Monitor movement of staff and report if any discrepancy Non executive supervisor for admin section Clerical Duties Preparing Training plan for employees Personal assistant to deputy director Generate reports of section projects summary to HQ Monitor movement of staff and report if any discrepancy



SP Services Ltd

• Customer Service Officer

  • May 2006 - Aug 2007

  Served as a Customer Care Officer in the Integrated Call Centre Developed professional customer service skills and effective problem resolution skills Resolved billing disputes involving sums exceeding $20,000 Able to handle customers from all walks of life Served as a Customer Care Officer in the Integrated Call Centre Developed professional customer service skills and effective problem resolution skills Resolved billing disputes involving sums exceeding $20,000 Able to handle customers from all walks of life