Michelle Wingfield
Vice President of Customer Success at OvationCXM- Claim this Profile
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Bio
Tom Ferguson
In launching multiple products to a large client base, support is frequently the last piece of the puzzle that is put in place. More often than not, the effort to provide support with all the information it needs often falls short. In Michelle's efforts, she was truly a client and support advocate with product development and marketing. She was able to direct their decision making towards client and support centric approaches that dramatically helped eliminate non value added contacts while providing the support agent with the tools and information necessary to provide a great experience. I highly recommend Michelle. She has the ability to balance the needs of all critical stakeholders, while communicating and influencing decision making at very high levels of an organization.
Kerri Mosher
Michelle is a seasoned professional who is known for her expertise in supportability. Her ability to be strategic as well as tactical at a moments notice is a great strength that serves her well in a fast paced
Tom Ferguson
In launching multiple products to a large client base, support is frequently the last piece of the puzzle that is put in place. More often than not, the effort to provide support with all the information it needs often falls short. In Michelle's efforts, she was truly a client and support advocate with product development and marketing. She was able to direct their decision making towards client and support centric approaches that dramatically helped eliminate non value added contacts while providing the support agent with the tools and information necessary to provide a great experience. I highly recommend Michelle. She has the ability to balance the needs of all critical stakeholders, while communicating and influencing decision making at very high levels of an organization.
Kerri Mosher
Michelle is a seasoned professional who is known for her expertise in supportability. Her ability to be strategic as well as tactical at a moments notice is a great strength that serves her well in a fast paced
Tom Ferguson
In launching multiple products to a large client base, support is frequently the last piece of the puzzle that is put in place. More often than not, the effort to provide support with all the information it needs often falls short. In Michelle's efforts, she was truly a client and support advocate with product development and marketing. She was able to direct their decision making towards client and support centric approaches that dramatically helped eliminate non value added contacts while providing the support agent with the tools and information necessary to provide a great experience. I highly recommend Michelle. She has the ability to balance the needs of all critical stakeholders, while communicating and influencing decision making at very high levels of an organization.
Kerri Mosher
Michelle is a seasoned professional who is known for her expertise in supportability. Her ability to be strategic as well as tactical at a moments notice is a great strength that serves her well in a fast paced
Tom Ferguson
In launching multiple products to a large client base, support is frequently the last piece of the puzzle that is put in place. More often than not, the effort to provide support with all the information it needs often falls short. In Michelle's efforts, she was truly a client and support advocate with product development and marketing. She was able to direct their decision making towards client and support centric approaches that dramatically helped eliminate non value added contacts while providing the support agent with the tools and information necessary to provide a great experience. I highly recommend Michelle. She has the ability to balance the needs of all critical stakeholders, while communicating and influencing decision making at very high levels of an organization.
Kerri Mosher
Michelle is a seasoned professional who is known for her expertise in supportability. Her ability to be strategic as well as tactical at a moments notice is a great strength that serves her well in a fast paced
Credentials
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Six Sigma Black Belt
-Dec, 2010- Sep, 2024 -
Six Sigma Green Belt
-Jun, 2002- Sep, 2024
Experience
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OvationCXM
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United States
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Software Development
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100 - 200 Employee
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Vice President of Customer Success
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May 2023 - Present
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Director of Customer Success
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Mar 2021 - May 2023
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Ventana Medical Systems
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United States
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Biotechnology Research
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700 & Above Employee
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Director, Global Customer Support, Service Functional Lead - Roche Tissue Diagnostics
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Jan 2017 - Apr 2019
Led business lifecycle with full accountability for all Service and Support deliverables. Owned communication as primary point of contact between Lifecycle team (LCT) and Global Customer Support. Led business lifecycle with full accountability for all Service and Support deliverables. Owned communication as primary point of contact between Lifecycle team (LCT) and Global Customer Support.
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Director, Global Customer Support, Service Functional Lead - Workflow and IT
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Feb 2014 - Dec 2016
Led business lifecycle with full accountability for all Service and Support deliverables. Owned communication as primary point of contact between Lifecycle team (LCT) and Global Customer Support. Led business lifecycle with full accountability for all Service and Support deliverables. Owned communication as primary point of contact between Lifecycle team (LCT) and Global Customer Support.
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Continuous Improvement Manager
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May 2008 - Jan 2014
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Intuit, Inc.
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United States
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Hospitals and Health Care
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Senior Supportability Manager
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Oct 2007 - Apr 2008
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Intuit, Inc
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United States
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Hospitals and Health Care
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Sr Program Manager
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Aug 2005 - Oct 2007
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Sr Project Manager
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May 2004 - Aug 2005
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Single Point of Contact
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Jan 2003 - May 2004
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Service Planning Manager
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Jan 2000 - Jan 2003
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Community
