Experience

Goodwill Southeast Georgia
• United States
• Individual and Family Services
• 1 - 100 Employee
• Administrative Support Specialist_DGR

  • Apr 2021 - Present


Diamond Crystal Brands

• Corporate Pricing Manager

  • Sep 2018 - Apr 2021

  Makes pricing decisions based on knowledge of existing customer pricing, programs, profitability, and competitive environment. Manages competing priorities simultaneously. Assists the Director of Forecasting, Planning & Analysis in all aspects of the pricing function.• Prepares customer profitability analysis on new and existing businesses.• Makes pricing and program decisions and provides valuable input and assistance to executive management.• Lead coordinator and developer for annual price increases.• Manages the invoicing service of customer accounts through the pricing process, including daily pricing updates as well as mass price changes.• Ensures pricing in invoicing system matches most recently approved prices for all customers and supporting documents are retained.• Monitors open pricing requests against orders.• Investigates and resolves discrepancies in order pricing.• Review and recommends process improvements.• Works with IT staff in developing enhancements to internal pricing applications. Show less

• Sales Optimization Manager

  • Feb 2018 - Sep 2018

  Provided support to the Vice President of Sales and field sales managers with strategic initiatives to achieve growth agenda and customer service needs.• Assisted with annual sales budget planning and incentive goals.• Provided sales analytics to track monthly, quarterly, and annual progress performance.• Prepared executive sales reports and presentations.• Provided ad hoc reviews for sales and customer analysis.• Identified, researched and evaluated new and improved sales reporting processes.• Provided orientation workshops on sales policies and procedures. Became a superuser and trainer on AS400, Salesforce (SFDC), Food Service Enablers, DataTracker software reporting and forecasting.• Organized and distributed all sales support materials.• Served as a liaison between the sales, rebates and deductions, marketing, and operations team to streamline productivity and efficiencies to improve speed to market.• Assisted with special projects for new and existing customers. Show less

• Sales Administration/Customer Service Support Manager

  • Jun 2014 - Feb 2018

  Directed and coordinated sales and order services to customers including all activity relating to pricing, sales order entry and invoicing. Successfully managed a team of 8 employees in multiple capacities encompassing customer service, sales data analyst, pricing-order services, and brokerage administration. Assisted the Vice President of Sales with various projects to ensure efficient, quality order processing and shipments of products.• Consulted with executive management to analyze computer systems needs and enhancements.• Managed the development, installation and operation of various systems to include order entry and customer reporting.• Acted as a liaison between the customer service team and field sales pertaining to areas of concern and presented resolutions.• Established and monitored key productivity measures for the customer service team.• Reviewed and resolved customer concerns regarding order and delivery status.• Developed, implemented and managed facility disaster recovery plan; led the business recovery team and streamlined continuation of order services, off-site.• Assisted the Vice President of Sales with various projects, coordinated and implemented annual sales budget, assisted with implementation of customer price increases.• Managed sales and customer service departmental budgets. Show less

• Corporate Purchasing Assistant

  • Nov 2010 - Jun 2014

  Aided the Senior Corporate Purchasing Manager in obtaining pricing information for raw ingredients and packaging materials. Acted as a liaison between suppliers and factory personnel; communicated with all levels of management regarding vendor performance review’s, pricing, and existing commodity portfolios.• Responsible for multiple suppliers and cost savings on raw ingredient/packaging materials.• Managed supplier contracts and coordinated implementation of contract terms and conditions with the company’s legal group.• Prepared monthly and quarterly analysis of existing commodity futures markets vs. actual costs.• Provided administrative assistance to support activities of the Procurement team. Show less

• Contract and Programs Analyst

  • Mar 2008 - Nov 2010

  Utilized principles of cost accounting to analyze customer healthcare contracts and marketing programs. Proficient in company data processing software to provide detailed analysis of customer pricing.• Prioritized, compiled and analyzed healthcare and marketing program pricing requests.• Provided historical reviews of customer and item pricing.• Developed comprehensive customer profitability reports to include historical and proposed pricing, associated rebates, programs and bill backs, and standard product costs.• Provided executive management with reports comparing factors affecting pricing and profitability of products and services.• Prepared periodic reports of customer product pricing and profitability for executive management.• Prepared contract pricing renewals for legal documentation, signature, processing and filing. Kept record of all renewals and timeline for evaluation. Show less

• Sales Data Analyst

  • Jan 2006 - Mar 2008

  Researched and compiled sales information for various projects and reports. Provided analysis and assistance to Vice President of Sales and staff as needed. Performed a variety of essential functions including queries, spreadsheets, data tracking and analysis.• Worked with senior management on various projects including sales budgets and data structuring to synchronize reporting capabilities with sales goals and objectives.• Created and analyzed sales data and provided review of results in comparison with prior periods.• Systems administrator for CRM software (Customer Relationship Management).• Created KPI's (charts and graphs) for sales managers and customer tracking.• Worked closely with IT staff in maintaining sales data warehousing by participating in data reloads and resolving issues during loading process.• Prepared various ad hoc projects and analysis as needed.• Prepared presentations for sales team and executive management. Show less

• Sales Administrative Assistant

  • Jan 2002 - Jan 2006

  Provided routine administrative support to the Director of Specialty Markets and Business Development Manager relating to correspondences, mailings, itineraries, trade show coordination. Aided in all areas of Sales where required, performing a variety of essential functions including queries, spreadsheets, distribution of weekly and monthly sales reports and new product tracking.• Supported sales leaders in scheduling customer meetings, booking travel and securing hotel accommodations.• Attended and recorded sales meeting minutes, distributed meeting notes and assigned follow-up actions.• Created PowerPoint presentations used for business development.• Responsible for general office duties and ordering supplies.• Implemented physical and electronic filing systems to maintain organizational efficiency.• Provided back-up support and coverage for the Executive Sales Assistant. Show less