Michelle Watson
Account Manager at TrueCar, Inc.- Claim this Profile
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Bio
Tony Beasenburg
Michelle is a very focused,self motivated, and driven individual. She brings a lot of energy and positive mind set to any situation. Michelle is always looking for a better and effective way to conduct business for her clients. She also has a strong commitment for customer satisfaction and the overall welfare of her clients.
Tony Beasenburg
Michelle is a very focused,self motivated, and driven individual. She brings a lot of energy and positive mind set to any situation. Michelle is always looking for a better and effective way to conduct business for her clients. She also has a strong commitment for customer satisfaction and the overall welfare of her clients.
Tony Beasenburg
Michelle is a very focused,self motivated, and driven individual. She brings a lot of energy and positive mind set to any situation. Michelle is always looking for a better and effective way to conduct business for her clients. She also has a strong commitment for customer satisfaction and the overall welfare of her clients.
Tony Beasenburg
Michelle is a very focused,self motivated, and driven individual. She brings a lot of energy and positive mind set to any situation. Michelle is always looking for a better and effective way to conduct business for her clients. She also has a strong commitment for customer satisfaction and the overall welfare of her clients.
Credentials
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Learning Zoom
LinkedInApr, 2020- Nov, 2024 -
Phone-Based Customer Service
LinkedInApr, 2020- Nov, 2024
Experience
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TrueCar, Inc.
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United States
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Technology, Information and Internet
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300 - 400 Employee
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Account Manager
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Oct 2016 - Present
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Regional Manager NC
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Oct 2021 - Present
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Client Success Manager
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Aug 2016 - Jun 2020
- Consultant for 60 plus dealerships covering a large regional territory within the states of North and South Carolina- Build and grow long-term, trusting relationships with a range of contacts at assigned dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager, Dealer Principle, CEO)- Conduct Presentations and Training for large group settings, dealerships and small groups.- Interpret and delivered monthly TrueCar reporting and analytics to explain dealer’s performance, optimization issues, and best practices to the customer in the context of their business goals and market trends- Serve as a first point-of-contact for dealer issues; diagnose and resolve customer concerns- Effectively manage the progress and results of customers assigned and work with sales and business development leadership to contribute and manage actions according to account strategy- Minimize churn across assigned Dealers- Escalate risks or roadblocks for a customer; work with District Managers, Dealer Support and Leadership to resolve Show less
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Autotrader US
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United States
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Advertising Services
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700 & Above Employee
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Account Consultant
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Jul 2012 - Sep 2016
Managed an expanded dealer territory (Charleston and Columbia) Building relationships, understanding business needs, and consulting with automotive dealers to improve their online vehicle merchandising and sales. Matching dealers with the appropriate products to best serve their business goals ensuring repeat business. Planning and executing consultative service visits utilizing teamwork and available resources. Managed an expanded dealer territory (Charleston and Columbia) Building relationships, understanding business needs, and consulting with automotive dealers to improve their online vehicle merchandising and sales. Matching dealers with the appropriate products to best serve their business goals ensuring repeat business. Planning and executing consultative service visits utilizing teamwork and available resources.
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Hendrick Automotive Group
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Business Development and New Car Manager
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Oct 1998 - 2012
Built a strong Internet/Business Development team-maintained new car inventory, maintained CSI scores, worked our X-tream Customer Retention process. Helped close deals and worked closely with sales persons on customer follow-up. Built a strong Internet/Business Development team-maintained new car inventory, maintained CSI scores, worked our X-tream Customer Retention process. Helped close deals and worked closely with sales persons on customer follow-up.
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Community
