Experience

Ellora Infotech Pvt Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Team Leader

  • Sep 2022 - Present



XDBS Worldwide

• United Arab Emirates
• Advertising Services
• 700 & Above Employee

• Quality Coach

  • Jun 2018 - Aug 2020

  Handling the team in communication and listing to their calls correcting them, helping the team leaders to groom their teams on based on communication. Listening to their calls and grooming them on communication. Keeping reports and making new strategies to work with the team, have presentations and team calibrations made so that the team is encouraged and they know what is expected out of them. Handling the team in communication and listing to their calls correcting them, helping the team leaders to groom their teams on based on communication. Listening to their calls and grooming them on communication. Keeping reports and making new strategies to work with the team, have presentations and team calibrations made so that the team is encouraged and they know what is expected out of them.



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• SR CSR

  • Oct 2013 - Jul 2014

  Process worked with Mobile Bill Collections for UK Process, Job ProfileLearnt Negotiating with the customers to pay their Monthly Mobile Bills Learnt to Understand and Speak to the UK Customers (Scottish) In English. Understood Concerns of Customer Needs and Advised According towards their financial Situations. Meeting up with Monthly Target’s Communicating with Customers accordinglyCoordinating with Work along with Collogues and following ground rules with the company Building Team Rapo with Customers.



ITCube Solutions Inc.

• United States
• Outsourcing/Offshoring
• 1 - 100 Employee

• Group Leader

  • Dec 2007 - Jul 2013

  Process recently worked with Connect and Sell: Promoted as a; Job ProfileHandling Agent Performance Reports Checking the Agents login Reporting Time and details of the Agents Checking each Agents on Quality Communication with Client very oftenSpeaking and training Agents on their Performance Building Team Rapo Process recently worked with Connect and Sell: Promoted as a; Job ProfileHandling Agent Performance Reports Checking the Agents login Reporting Time and details of the Agents Checking each Agents on Quality Communication with Client very oftenSpeaking and training Agents on their Performance Building Team Rapo



ITCube Solutions Inc.

• United States
• Outsourcing/Offshoring
• 1 - 100 Employee

• CSR

  • Dec 2006 - Sep 2007

  Designation: Joined as; : Collection’s Job Profile:Outbound and Inbound for US Process.Collecting Debts.Handling disputes.Feedbacks.Achieving monthly targets.Making daily call records.Maintaining monthly target reports.Key Achievements.Soft skills on International Level.Voice and Accent improvement.Learnt the different ways of interacting with different people in different circumstances.