Business System Analyst

• Mar 2021 - Present

Corporate Information Analyst

• Mar 2018 - Mar 2021

Assist the municipality in the implementation of SAP S/4 Hana in the areas of SCM, Finance, EAM and reporting.

IT Team Lead

• Sep 2013 - Apr 2017

* Managed team of programmer / analysts* Business Analyst on many major projects* Manage incident queue and ensure adherence to SLAs (Service Level Agreements) * Provide Root Cause Analysis on large system issues* Project Management* Work with business to define and document requirements* Consult on major projects as subject matter expert* Key member of system conversion / implementation team* Provide analytical expertise on critical issues* Provide reporting… * Managed team of programmer / analysts* Business Analyst on many major projects* Manage incident queue and ensure adherence to SLAs (Service Level Agreements) * Provide Root Cause Analysis on large system issues* Project Management* Work with business to define and document requirements* Consult on major projects as subject matter expert* Key member of system conversion / implementation team* Provide analytical expertise on critical issues* Provide reporting to senior management * Coordinate between IT and non-IT business areas* Coordinate between IT teams across North America and with Managed Services in India* Present quarterly accomplishments and goals to IT teams across Canada* Lead team in providing unmatched customer service in a fast-paced environment* Lead team in developing interfaces between customer and Sysco systems* Lead collaboration of teams across organization in solving critical issues in a timely manner Show more Show less

IT Contractor

• Sep 2012 - Sep 2013

* Instrumental in assisting InfoSys offshore team in reducing open application development tickets by roughly 80 percent in a few short weeks * Support InfoSys team in learning the Sysco Canadian systems* Manage open tickets by prioritizing, seeking updates and providing input into solutions* Meet weekly with offshore team to provide training in ticket resolution and Sysco Canada systems* Trouble shoot problems and implement timely solutions* Communicate with associates… * Instrumental in assisting InfoSys offshore team in reducing open application development tickets by roughly 80 percent in a few short weeks * Support InfoSys team in learning the Sysco Canadian systems* Manage open tickets by prioritizing, seeking updates and providing input into solutions* Meet weekly with offshore team to provide training in ticket resolution and Sysco Canada systems* Trouble shoot problems and implement timely solutions* Communicate with associates, customers and vendors across North America* Document system changes Show more Show less

Programmer Analyst

• Nov 1993 - Jun 2012

* Trouble shoot problems and implement timely solutions* Design, write, test and implement computer systems to meet various business needs (Languages RPGLE, CLLE, SQL)* Communicate with associates, customers and vendors across North America* Train Sysco associates in system use* Document system changes* Provide on call support for application issues