Michelle Upton
Team and Training Development Manager at CSnotepad Virtual Receptionists / Telephone Answering Service- Claim this Profile
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English Native or bilingual proficiency
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Bio
Matthew Crawford
Michelle is a hardworking, dedicated and very supportive Manager. I report directly to Michelle and what a pleasure that is. Michelle is always assisting others, making sure that we are all up to date on our training in order to perform our day to day duties to our best potential. I found that Michelle is able to bring out the best in everyone just by being herself. Michelle is always supportive of her team and goes out of her own way to make sure that we all have a happy working environment.
Gemma Minter
Michelle excels in her role. She is a very people focused individual with the skills to manage a large group and train in various fields. She is a delight to be around.
Matthew Crawford
Michelle is a hardworking, dedicated and very supportive Manager. I report directly to Michelle and what a pleasure that is. Michelle is always assisting others, making sure that we are all up to date on our training in order to perform our day to day duties to our best potential. I found that Michelle is able to bring out the best in everyone just by being herself. Michelle is always supportive of her team and goes out of her own way to make sure that we all have a happy working environment.
Gemma Minter
Michelle excels in her role. She is a very people focused individual with the skills to manage a large group and train in various fields. She is a delight to be around.
Matthew Crawford
Michelle is a hardworking, dedicated and very supportive Manager. I report directly to Michelle and what a pleasure that is. Michelle is always assisting others, making sure that we are all up to date on our training in order to perform our day to day duties to our best potential. I found that Michelle is able to bring out the best in everyone just by being herself. Michelle is always supportive of her team and goes out of her own way to make sure that we all have a happy working environment.
Gemma Minter
Michelle excels in her role. She is a very people focused individual with the skills to manage a large group and train in various fields. She is a delight to be around.
Matthew Crawford
Michelle is a hardworking, dedicated and very supportive Manager. I report directly to Michelle and what a pleasure that is. Michelle is always assisting others, making sure that we are all up to date on our training in order to perform our day to day duties to our best potential. I found that Michelle is able to bring out the best in everyone just by being herself. Michelle is always supportive of her team and goes out of her own way to make sure that we all have a happy working environment.
Gemma Minter
Michelle excels in her role. She is a very people focused individual with the skills to manage a large group and train in various fields. She is a delight to be around.
Experience
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CSnotepad
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United Kingdom
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Telephone Call Centers
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1 - 100 Employee
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Team and Training Development Manager
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May 2013 - Present
My role involves me working with the team to gain exceptional results following the companies core values and excellent standards, delivering ongoing training and development to all our agents keeping all your information up to date, relevant and fresh in our minds. Keeping our customers happy is the key to success. I monitor the whole team, encouraging, motivating and inspiring them to achieve goals reach bonuses and perform to the best of there ability. The better the team perform the better results our company get so quality and training are the most important aspects. I Provide excellent customer service and help keep your business running as smoothly as possible. customers, work with the team to achieve this across the board as well, we are an extension of you. Show less
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ZENITH WINDOWS LIMITED
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United Kingdom
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Renewable Energy Semiconductor Manufacturing
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1 - 100 Employee
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Telemarketing Agent
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Jan 2012 - May 2013
I followed up existing and generated new leads for the company. I followed up existing and generated new leads for the company.
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Education
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1996 - 1998
Northbrook College
National Diploma In Childcare, Childcare -
1992 - 1996
Kings Manor School
GCSE'S
Community
