Finance Broker

• Apr 2021 - Present

Office Manager / Retail Operations

• May 2013 - Jul 2019

* Identify and implement appropriate business processes and systems to support business goals, increase efficiency and maximise profitability* Liaise with customers and prepare and present quotes for products and services* Negotiate with suppliers and coordinate stock purchases and deliveries* Create and implement Workplace Health & Safety program

Director

• 2008 - Jul 2019

* Bake and decorate products* Liaise with customers and prepare and present quotes* Create and implement marketing strategies* Design products based on client brief* Maintain detailed financial reports to ensure profitability* Source and negotiate suppliers* Ensure all legislative requirements are adhered to

Multi-site Manager

• 2012 - 2013

* Manage large team of staff across two sites * Establish and communicate work rosters ensuring correct staffing levels* Induct new staff and deliver ongoing training to all employees in relation to policies and standards, products and customer service* Coach staff in product merchandising, sales promotions and upselling* Guide and coach staff in the delivery of excellent customer service* Coordinate and manage the recruitment and selection of employees including; advertising, interviewing, hiring and training* Implement incentive programs focused on achieving and exceeding key performance indicators* Monitor and modify production and stock levels, daily, to meet customer demand* Liaise with suppliers and wholesale customers for stock and product deliveries and sales* Ensure profitability through increasing sales and stock and wage control

Trade Marketing Representative / Business Development Manager

• 2010 - 2012

* Engage with retailers to increase market share and profit* Establish and maintain business partnerships with key clients to heighten growth in volume, share and profit* Design, present and negotiate contracts for new and existing clients* Ensure appropriate levels of stock; weekly * Inform retailers about general category information* Merchandise products ensuring maximum impact * Keep abreast of and adhere with legislative requirements across all states and territories* Engage in and implement strategic plans to ensure successful management of business and products across defined area* Implement company strategies, channel plans, systems, policies and processes

Business Development Manager

• 2004 - 2008

* Conduct regular store visits to meet with franchisee and staff* Conduct regular compliance checks to ensure all systems are embedded* Identify and document issues and work toward resolution* Report to Master Franchisee on the progress of each store and problems that need addressing* Monitor weekly and monthly store financial information to ensure profitability and growth* Review production levels to ensure correct product mix / quantities* Coach and mentor franchisees in all elements of business management * Support new franchisees with store openings and store change overs including the recruitment and selection of staff, staff training, logistics and production quantities* Liaise with government agencies such as Health Department and Local Councils, as required* Collaborate with National Marketing Manager to implement specific and targeted local area marketing campaigns * Provide staff training in Customer Service, Food Hygiene and Workplace Health & Safety