Michelle Tranter
Customer Liaison Administrator at Ecotrus Ltd- Claim this Profile
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English Native or bilingual proficiency
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Welsh Limited working proficiency
Topline Score
Bio
Sam Barghout
YPS is a Kitchen and Bathroom Showroom and obviously our telecoms and internet are very important. Michelle was our account manager at Logical for quite some time. During this time she took care of all our queries and problems and walked us through the confusing minefield of upgrading our lines in order to go fully digital with our phones and internet. Everything was taken care of so that none of it was a stress or trauma. From quotation to installation we recieved a 5 star service. This is extremely important as I have no understanding of this technology myself and so rely on the honesty, integrity and efficiency of the provider. Logical and Michelle in particular provided a service far beyond expectation. Even now, although Michelle has moved on to another position in the company, i occasionally ask for her help and she still obliges. What else could you ask for? On a side note I have a personal friend who also works in this field. He was horrified that I had not got comparable quotes for our upgrade. I told him that Logical came personally recommended some years ago and have looked after us ever since. He inferred that I was acting naively. A week later and after looking at the quotation he sheepishly admitted that the deal was untouchable. I told him again - Logical always look after us and as promised, my contact Michelle Tranter had got me the best deal possible. You dont often get this sort of service these days. Logical is a great company and with staff like Michelle they cant go wrong!
Lisa Jane M.
Working closely with Michelle recently has been a joy. She has proven on numerous occasions how well skilled she is even when working through a number of logistical and non-standard issues, with a huge amount of hand-holding along the way too. She has proved that her customer service skills far outshine many of her counterparts within the same business area. Michelle's enthusiasm and friendliness is apparent as soon as you speak with her, she is a very helpful and her depth of knowledgeable means that you can trust in what she says. I would have no hesitation in recommending Michelle either to assist you with your business needs, but also if you were looking to recruit an honest, reliable and helpful person into your team.
Sam Barghout
YPS is a Kitchen and Bathroom Showroom and obviously our telecoms and internet are very important. Michelle was our account manager at Logical for quite some time. During this time she took care of all our queries and problems and walked us through the confusing minefield of upgrading our lines in order to go fully digital with our phones and internet. Everything was taken care of so that none of it was a stress or trauma. From quotation to installation we recieved a 5 star service. This is extremely important as I have no understanding of this technology myself and so rely on the honesty, integrity and efficiency of the provider. Logical and Michelle in particular provided a service far beyond expectation. Even now, although Michelle has moved on to another position in the company, i occasionally ask for her help and she still obliges. What else could you ask for? On a side note I have a personal friend who also works in this field. He was horrified that I had not got comparable quotes for our upgrade. I told him that Logical came personally recommended some years ago and have looked after us ever since. He inferred that I was acting naively. A week later and after looking at the quotation he sheepishly admitted that the deal was untouchable. I told him again - Logical always look after us and as promised, my contact Michelle Tranter had got me the best deal possible. You dont often get this sort of service these days. Logical is a great company and with staff like Michelle they cant go wrong!
Lisa Jane M.
Working closely with Michelle recently has been a joy. She has proven on numerous occasions how well skilled she is even when working through a number of logistical and non-standard issues, with a huge amount of hand-holding along the way too. She has proved that her customer service skills far outshine many of her counterparts within the same business area. Michelle's enthusiasm and friendliness is apparent as soon as you speak with her, she is a very helpful and her depth of knowledgeable means that you can trust in what she says. I would have no hesitation in recommending Michelle either to assist you with your business needs, but also if you were looking to recruit an honest, reliable and helpful person into your team.
Sam Barghout
YPS is a Kitchen and Bathroom Showroom and obviously our telecoms and internet are very important. Michelle was our account manager at Logical for quite some time. During this time she took care of all our queries and problems and walked us through the confusing minefield of upgrading our lines in order to go fully digital with our phones and internet. Everything was taken care of so that none of it was a stress or trauma. From quotation to installation we recieved a 5 star service. This is extremely important as I have no understanding of this technology myself and so rely on the honesty, integrity and efficiency of the provider. Logical and Michelle in particular provided a service far beyond expectation. Even now, although Michelle has moved on to another position in the company, i occasionally ask for her help and she still obliges. What else could you ask for? On a side note I have a personal friend who also works in this field. He was horrified that I had not got comparable quotes for our upgrade. I told him that Logical came personally recommended some years ago and have looked after us ever since. He inferred that I was acting naively. A week later and after looking at the quotation he sheepishly admitted that the deal was untouchable. I told him again - Logical always look after us and as promised, my contact Michelle Tranter had got me the best deal possible. You dont often get this sort of service these days. Logical is a great company and with staff like Michelle they cant go wrong!
Lisa Jane M.
Working closely with Michelle recently has been a joy. She has proven on numerous occasions how well skilled she is even when working through a number of logistical and non-standard issues, with a huge amount of hand-holding along the way too. She has proved that her customer service skills far outshine many of her counterparts within the same business area. Michelle's enthusiasm and friendliness is apparent as soon as you speak with her, she is a very helpful and her depth of knowledgeable means that you can trust in what she says. I would have no hesitation in recommending Michelle either to assist you with your business needs, but also if you were looking to recruit an honest, reliable and helpful person into your team.
Sam Barghout
YPS is a Kitchen and Bathroom Showroom and obviously our telecoms and internet are very important. Michelle was our account manager at Logical for quite some time. During this time she took care of all our queries and problems and walked us through the confusing minefield of upgrading our lines in order to go fully digital with our phones and internet. Everything was taken care of so that none of it was a stress or trauma. From quotation to installation we recieved a 5 star service. This is extremely important as I have no understanding of this technology myself and so rely on the honesty, integrity and efficiency of the provider. Logical and Michelle in particular provided a service far beyond expectation. Even now, although Michelle has moved on to another position in the company, i occasionally ask for her help and she still obliges. What else could you ask for? On a side note I have a personal friend who also works in this field. He was horrified that I had not got comparable quotes for our upgrade. I told him that Logical came personally recommended some years ago and have looked after us ever since. He inferred that I was acting naively. A week later and after looking at the quotation he sheepishly admitted that the deal was untouchable. I told him again - Logical always look after us and as promised, my contact Michelle Tranter had got me the best deal possible. You dont often get this sort of service these days. Logical is a great company and with staff like Michelle they cant go wrong!
Lisa Jane M.
Working closely with Michelle recently has been a joy. She has proven on numerous occasions how well skilled she is even when working through a number of logistical and non-standard issues, with a huge amount of hand-holding along the way too. She has proved that her customer service skills far outshine many of her counterparts within the same business area. Michelle's enthusiasm and friendliness is apparent as soon as you speak with her, she is a very helpful and her depth of knowledgeable means that you can trust in what she says. I would have no hesitation in recommending Michelle either to assist you with your business needs, but also if you were looking to recruit an honest, reliable and helpful person into your team.
Experience
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Ecotrus Ltd
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United Kingdom
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Construction
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1 - 100 Employee
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Customer Liaison Administrator
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Oct 2021 - Present
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Direct Voice and Data
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United Kingdom
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Telecommunications
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Customer Engagement Consultant
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Jul 2018 - Sep 2021
Tuped over from Logical Telecom on 1st April 2020Direct Voice and Data has acquired Logical Telecom as part of its ambitious growth through acquisition plans.Huddersfield based, Direct Voice & Data, offers a wide range of telephone and IT services to companies and organisations of all sizes from both the private and public sectors. Leeds based, Logical Telecom, provides predominately voice and mobile communication solutions to a range of businesses. They both provide the very latest in internet unified communications.The deal was secured in June 2018 and since then, the companies’ senior management teams have been working to merge the two under one brand. This includes developing one marketing and sales strategy, merging departments and migrating to the same back end systems. Direct Voice & Data have invested heavily in implementing Microsoft Dynamics, a premium customer relationship management software. They have also been training teams on new software and processes, as well as introducing professional development programmes.
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Logical Telecom
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Customer Engagement Consultant
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Jun 2019 - Mar 2020
My role and responsibilities include:Customer ServiceRetaining businessActively finding new business opportunitiesBusiness Networking to promote the company and build referral connectionsMaking appointments for external Account ManagersHaving a knowledge of Phone Systems and IT infrastructuresQuoting small business IP based Phone systems, mobiles, O365 and moreUse of Salesforce CRMUse of Microsoft Dynamics and Teams
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Internal Account Manager
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May 2016 - Jun 2019
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Swift Facilities Management Uk Limited
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United Kingdom
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Facilities Services
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1 - 100 Employee
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Account Executive
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Feb 2016 - May 2016
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Committee Secretary
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Apr 2012 - Dec 2015
My role and responsibilities included:Participating in meetings and contributing in decision makingProposing and arranging events including Guest Teacher communicationBussing Guest Teachers between locationsTicket sales and promotion of eventsPoster designTaking minutes of meetingsTeaching Cuban Salsa to beginners and improvers My role and responsibilities included:Participating in meetings and contributing in decision makingProposing and arranging events including Guest Teacher communicationBussing Guest Teachers between locationsTicket sales and promotion of eventsPoster designTaking minutes of meetingsTeaching Cuban Salsa to beginners and improvers
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Outlook Expeditions
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Senior School Liaison Executive
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Oct 2010 - Feb 2015
My Job Role includes: -• Introduce the opportunity to run an overseas expedition within a school, providing information about destinations, safety, contact, opportunities, personal development and how to get involved.• To co-ordinate the mail shot process, ensuring marketing material is sent out promptly to the relevant contacts. I am also requirement to attend meetings to discuss future mail shot campaigns.• Occasional work in the evenings to increase participant recruitment on each group and individual expedition – the results of which are to be fed back to the School Liaison Manager on a weekly basis.• To co-ordinate any new starter inductions – putting together a training plan and company structure.• Liaise with the regional sales staff to ensure that calendars are co-ordinated correctly and all notes are up to date.• To arrange meetings to ensure that my team are continually up to date on any changes or new information.• Occasional travel UK wide to perform presentations to potential participants and regional homecomings.• To actively participate in meeting, presenting new ideas and suggestions that will potentially benefit the company.
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McKesson Logistics Solutions
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Payroll Officer
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Apr 2009 - Oct 2010
Key skills included: - Data protection, knowledge and use of computer system ESR, typing skills, Customer care, working to deadlines, taking care of NHS trusts payroll in Oxford, sending out pay slips to individuals, logging post, Overtime, data inputting, logging calls and calculating due payments and Overpayments.I left as a result of impending redundancy (which was actioned shortly after I left) Key skills included: - Data protection, knowledge and use of computer system ESR, typing skills, Customer care, working to deadlines, taking care of NHS trusts payroll in Oxford, sending out pay slips to individuals, logging post, Overtime, data inputting, logging calls and calculating due payments and Overpayments.I left as a result of impending redundancy (which was actioned shortly after I left)
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Outbound Tele Operator
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Jan 2008 - Apr 2009
My job role included: -Applying self to specific regions of the country, Remaining reliable and helpful at all times, Selling and encouraging reading in schools, Contributing in team meetings, Creative sales and Suggestions, Customer service, Data Protection, creating and completing sales, Use of Oracle Database.Redundancy My job role included: -Applying self to specific regions of the country, Remaining reliable and helpful at all times, Selling and encouraging reading in schools, Contributing in team meetings, Creative sales and Suggestions, Customer service, Data Protection, creating and completing sales, Use of Oracle Database.Redundancy
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Upstagers
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United States
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Design Services
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Dance Teacher
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Sep 2006 - Jun 2007
My Role included: -Teach Children Between the Ages of 5 and 18, Create Warm Ups, Choreograph Dances, Set and Costume Design, Arrange Performances.I left due to study commitments My Role included: -Teach Children Between the Ages of 5 and 18, Create Warm Ups, Choreograph Dances, Set and Costume Design, Arrange Performances.I left due to study commitments
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Various roles
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2007 - 2007
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Education
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2004 - 2006
Coleg Menai
BTEC National Diploma Performing Arts & Marketing, Performing Arts and Marketing -
2002 - 2004
National Theatre Ballet School (Australia)
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1998 - 2002
Fred Longworth High School
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Bangor Belly Dance
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