Nursing

• 2022 - Present

Customer Service Manager

• Oct 2019 - Apr 2020

• Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction. • Ensure that customer complaints are resolved in a professional manner. • Provide supervision and technical assistance to customer service team to attain departmental and organizational goals. • Hire and train customer service staff to deliver high class customer service. • Determine work procedures, work schedules, and workflow for customer service staff. • Perform annual reviews, appraisals and performance management reviews for the customer service staff. • Ensure that the customer calls are handled and answered in a timely and accurate fashion. • Maintain in-depth working knowledge of the company’s brands, systems and processes. • Monitor business and process metrics to measure and manage customer service effectiveness. Maintain communication with customers via emails, phone calls, mails, etc. Show less

Customer Service Manager

• Jan 2016 - Sep 2018

• Assist the Retail Store Manager in planning and implementing strategies to attract customers • Coordinate daily customer service operations (e.g., sales processes, orders and payments) • Track the progress of weekly, monthly, quarterly and annual objectives. • Monitor and maintain store inventory Evaluate employee performance and identify hiring and training need. • Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates. • Monitor retail operating costs, budgets and resources. • Handle complaints from customers. • Research emerging products and use information to update the store's merchandise. • Create reports, analyse and interpret retail data, like revenues, expenses and competition. • Conduct regular audits to ensure the store is functional and presentable. • Make sure all employees adhere to company standards. • Opening and close of day. • Banking. Show less

Department team leader

• Dec 2013 - Nov 2016

• Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments. • Operate cash register, scanners and computers to itemise and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift. • Assist with store stocking, floor-sets and opening/closing procedures, Supervising Staff, OH&S, and Merchandising. • Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills. • Implemented process improvement initiatives within the department. • Contributed to team success by exceeding team sales goals by 1.3%. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. • Stocked and replenished merchandise according to store merchandising layouts. • Identified potential shoplifter and alerted management. Show less

Assistant Manager

• Nov 2007 - Sep 2013

• Accomplishments: * Repeatedly named "Employee of the Month" at both companies in recognition of excellent job performance and customer service. • Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees. • Honoured with repeated awards for cash handling accuracy, with zero overages/shortages month-over-month. • Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employees alike. • Opening and Closing of store. • Banking Show less