Claims professional

• Feb 2023 - Present

Director Talent Management

• Feb 2020 - Feb 2023

Commercial,trucking claims professional

• Feb 2022 - Jan 2023

King Price

• Feb 2021 - Feb 2022

Subject Matter Expert

• May 2007 - Feb 2020

• Defined how tasks are to be performed.• Correctly determines what levels of performance are acceptable and can identify and clearly describe performance objectives.• Prioritize and assign work to teams.• Drawing Stats for the Department. • Perform Managerial Duties for the department

Claims investigations specialist

• May 2007 - Feb 2020

Claims Specialist

• May 2007 - Feb 2020

As a claims specialist, I contribute to the organizational goals by processing already-captured claims efficiently and accurately through drawing on the relevant decision-making criteria to ensure standardization across the organization.• Administer and validate claims correctly and efficiently within the specifications of company policy terms and conditions.• Generate cost savings for Telesure without harming client retention initiatives.• Use appropriate tools (ITC, supplier contact and / or negotiation) to accurately cost the claim.• Make decisions according to established criteria to ensure standardization across the organization.• Remain up to date with current and new product knowledge. • Render a claims related service within a turnaround time that is acceptable to customers and conforms to company SLA’s• Ensure regular feedback to Service Consultant and other stakeholders, as determined by the company and/ or customer requirements to ensure customer receives feedback.• Effectively build and maintain relationships with service providers, colleagues and clients• Contribute to success of team by taking ownership and ‘going the extra mile.• Ensure claims are finalized within set parameters (turnaround time, terms and conditions applied accurately). Show less