Experience

Hyatt Centric South Beach Miami

• United States
• Hospitality
• 1 - 100 Employee

• Director of Operations

  • Jun 2023 - Present



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Rooms Division Director

  • Feb 2022 - Present

  Florida



Carillon Miami Wellness Resort

• United States
• Hospitality
• 1 - 100 Employee

• DIRECTOR OF GUEST SERVICES AND RENTAL PROGRAM

  • Mar 2018 - Feb 2021

  • Directly responsible for Front Desk, Concierge departments. • Team of 22 were scheduled based on expected occupancy and other variables. Also developed and trained staff to grow within their roles for future opportunities. • Manage 400 residents and 65 RPA owners • Coordinated with other departments (Reservations, Housekeeping, Parking and Engineering) to manage exit and arrival traffic patterns and enhance guest experience. • Oversaw all Guest Service resolutions and responded… Show more • Directly responsible for Front Desk, Concierge departments. • Team of 22 were scheduled based on expected occupancy and other variables. Also developed and trained staff to grow within their roles for future opportunities. • Manage 400 residents and 65 RPA owners • Coordinated with other departments (Reservations, Housekeeping, Parking and Engineering) to manage exit and arrival traffic patterns and enhance guest experience. • Oversaw all Guest Service resolutions and responded to direct or indirect (social media) comments and questions. • Develop/update Life Safety procedures for hotel to ensure guest safety, and quality service. • Ensure departments met financial goals established in annual budget including cost per occupied room, productivity and profit margins. • Oversaw all hiring (interview/training/development) of all first contact associates to ensure consistency of guest experience through associate interaction. • Ensure overall hotel standard operating procedures to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Show less



The Newport Beachside Hotel & Resort

• United States
• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • 1995 - Sep 2018

  Sunny Isles Florida Articulate – High Energy – Team Deployment & Development Financially Analytical & Results Oriented – Payroll & Expense Management – Forecasting – Budgeting - Social Media Engagement and Responsible for Guest Interaction – Insurance Claim Reporting / Management - Organized with Strong Planning Skills – SOP development and Implementation – Revenue Generation – Incentive Programs – Understanding and Teaching the Importance of GSS – Strong Effective Leader – Hands On – Team Motivation - Valet -… Show more Articulate – High Energy – Team Deployment & Development Financially Analytical & Results Oriented – Payroll & Expense Management – Forecasting – Budgeting - Social Media Engagement and Responsible for Guest Interaction – Insurance Claim Reporting / Management - Organized with Strong Planning Skills – SOP development and Implementation – Revenue Generation – Incentive Programs – Understanding and Teaching the Importance of GSS – Strong Effective Leader – Hands On – Team Motivation - Valet - Pool & Beach Services - Reservations

• Front Desk Manager

  • May 1991 - May 1995

  Holiday Inn Miami Downtown Planning for the day, week and month. Oversee Reception - Bell - PBX. Smooth execution of all ins' and outs' - Dupe checks - Physical checks on all discrepant rooms - Daily 10 minutes of training for all team members - Scheduling - Payroll - guest follow up - insurance / incident reporting and follow up Social Media communications - ordering supplies - executing 9am / 4pm stand - hiring - reviews - scheduling security - creating and implementing SOPs - Manage day to day… Show more Planning for the day, week and month. Oversee Reception - Bell - PBX. Smooth execution of all ins' and outs' - Dupe checks - Physical checks on all discrepant rooms - Daily 10 minutes of training for all team members - Scheduling - Payroll - guest follow up - insurance / incident reporting and follow up Social Media communications - ordering supplies - executing 9am / 4pm stand - hiring - reviews - scheduling security - creating and implementing SOPs - Manage day to day operation in absence of GM