Director Of Operations

• Aug 2022 - Present

General Manager

• Jan 2019 - Aug 2022

Oversee operations of a brand new/beautiful Assisted Living & Memory Care Community. Oversee operations of a brand new/beautiful Assisted Living & Memory Care Community.

Executive Director

• Apr 2013 - Jan 2019

Summary ~ Greet prospective clients, provide tours and information, and undertake marketing activities. Welcome and promote a positive image to residents, families, and guests to the community. The essential function of the Community Relations Director is to increase community census. ESSENTIAL DUTIES AND RESPONSIBILITIES: ** Initiate and carry out marketing calls by contacting discharge planners and outside representatives. Answer telephone inquiries, send out brochures and makes follow-up calls. ** Visit and conducts presentations at doctors’ offices, senior centers, clinics, and organizations for seniors distributing sales and collateral literature. ** Meet census goals by ongoing communication and meet standards set by the executive director and sales and marketing director. ** Completes appropriate database documentation, paperwork, and keeps executive director and department heads up to date on inquiries, tours, outreach plan and mover-ins and move-outs. ** Represents the community in welcoming prospective residents, family members, referral sources and the public in a positive, helpful, and caring manner demonstrating community mission and philosophy. ** Attend business and community events where referral sources, prospective residents, care givers and their advisors are in attendance. ** Maintain strict confidentiality in all matters dealing with prospective or current resident information. ** Ensure that the marketing area, model rooms and general appearance of the community are always clean, safe, and orderly and decorated in a pleasing and professional manner. ** Creatively attend to the needs and desires of the prospective resident and in a manner that protects their dignity and allows choice. ** Work effectively as a team member in the operation of the community while accomplishing sales and marketing goals. ** Carry out the activities delineated in the marketing plan in a timely and budget conscious manner. Show less

Academic Recruiter/Advisor

• Sep 2008 - Apr 2013

Recruit adult and high school prospective students using a customer-focused attitude. Assess the prospective students’ educational needs and explain the benefits and objectives of the programs offered by Bryan College/Bryan University. Conduct face-to-face interviews, telephone interviews and e-mail correspondence to prospective students to determine their educational needs, concerns and interests. Verbally communicate approved presentations to promote programs to prospective adult and high school students. Closely assist and mentor students through admissions process. Responsible for facilitating orientation and Registration day activities. Participate in school retention efforts maintaining productive contact with active students through graduation. Actively generate personal referrals. Actively participate in special recruiting promotional activities. Meet challenges head-on with a passion for changing lives through education. Show less

Branch Manager/Realtor & Loan Officer

• Apr 2001 - Jul 2010

Managed operations of an eight-person sales team. Mentored new real estate agents and loan officers helping them become confident and knowledgeable agents. Held weekly team meetings discussing market conditions, any new changes such as legal updates and new forms, old business from the prior meeting, new business such as new office listings or up coming events, questions and extra agent input. Handled all appropriate paperwork for hiring or terminating new agents as required by the department of real estate. Handled broker demands for all agent files required by the title company before issuance of a commission check. In charge of quality control on all closed files before issuing commission checks to agents. Show less

Admissions Recruiter/Advisor

• Oct 2007 - Sep 2008

Recruit adult and high school prospective students using a customer-focused attitude. Assess the prospective students’ educational needs and explain the benefits and objectives of the programs offered by ITT Technical Institute. Conduct face-to-face interviews, telephone interviews and e-mail correspondence to prospective students to determine their educational needs, concerns and interests. Verbally communicate approved presentations to promote programs to prospective adult and high school students. Closely assist and mentor students through admissions process. Responsible for facilitating orientation and Registration day activities. Participate in school retention efforts maintaining productive contact with active students through graduation. Actively generate personal referrals. Actively participate in special recruiting promotional activities. Meet challenges head-on with a passion for changing lives through education. Show less

Fabrication Operator – Engineering Assistant

• May 1992 - May 1998

Coordinate with engineers to investigate, track, and resolve fabrication problems. Generate a variety of detailed production reports. Prioritize workloads to meet ongoing deadlines. Utilize matrix computer system to compile data and produce graphic reports. Review equipment failures and test equipment to make determinations and provide recommendations. Maintain accurate documentation Coordinate with engineers to investigate, track, and resolve fabrication problems. Generate a variety of detailed production reports. Prioritize workloads to meet ongoing deadlines. Utilize matrix computer system to compile data and produce graphic reports. Review equipment failures and test equipment to make determinations and provide recommendations. Maintain accurate documentation