Experience

Yeomans Consulting Group, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Director of First Impressions

  • Oct 2022 - Present



Fayette County Public Schools, Fayetteville GA

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Substitute Teacher

  • Sep 2019 - Jun 2021

  • Quickly became one of the most requested substitutes at both middle and high schools due to the ability to effectively manage students’ behavior and carry out teacher lesson plans • Monitor student behavior and resolve conflicts • Perform administrative duties (attendance, oversee test-taking, enforce rules, etc.) • Become familiar with lesson plan to be able to teach lesson and answer student questions • Quickly became one of the most requested substitutes at both middle and high schools due to the ability to effectively manage students’ behavior and carry out teacher lesson plans • Monitor student behavior and resolve conflicts • Perform administrative duties (attendance, oversee test-taking, enforce rules, etc.) • Become familiar with lesson plan to be able to teach lesson and answer student questions



REIPro LLC

• Peachtree City

• Customer Service Support Manager

  • Sep 2016 - Apr 2019

  • Lead and trained Customer Service employees • Managed vendors and negotiated new contracts • Interacted with customers on phone, via chat and email • Resolved customer payment delinquency issues and credit card disputes • Conducted interviews for new employees • Managed office (e.g., order supplies, keep track of vacation and sick days) • Coordinated live events throughout the United States • Created employee handbook and made additions as needed • Used Zendesk daily for tickets and chats; ; Monitored reports and took corrective action as needed. • Usedscreenshare to assist subscriber Show less



Fayette County Public Schools, Fayetteville GA

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Substitute Teacher

  • Apr 2015 - Mar 2016

  • Quickly became most requested substitute at both middle and high schools due to ability to effectively managing students’ behavior • Reviewed and implemented lesson plans • Monitored student behavior and resolved conflicts • Performed administrative duties (attendance, oversaw test taking, enforced rules, etc.) • Quickly became most requested substitute at both middle and high schools due to ability to effectively managing students’ behavior • Reviewed and implemented lesson plans • Monitored student behavior and resolved conflicts • Performed administrative duties (attendance, oversaw test taking, enforced rules, etc.)



Games2U Franchise

• Co-Owner

  • Mar 2010 - Dec 2012

  • • Planned and delivered memorable family entertainment experiences for a diverse set of customers • Managed payroll and vendors • Scheduled subcontractors • Developed marketing materials • Pursued leads; negotiated and closed business • Managed benefits including procurement of health plan • Managed business insurance vendors and reviewed policies • Recruited and hired staff • Trained and oversaw staff • Performed administrative duties (e.g., invoice payment, procurement of supplies) Show less



MCI/MFS Intelenet/Centex Telemanagement

• Hartford, Connecticut Area

• Telemanagement Director/Service Director

  • Mar 1989 - Jan 1996

  • Managed top 75 – 100 Clients in region • Generated new business from existing clients through presentations and proposals • Retained existing clients by offering long-term contracts with additional pricing • Established long-term relationships with clients resulting in repeat sales and referrals • Coordinated resolution of issues within company and with the vendor community Nicknamed “save queen of the east” for showing accounts the value of company’s service • Provided consulting services and managed telecommunication needs for over 220 clients • Tested switch facilities • Troubleshot problems with voice, fax and data lines/equipment • Researched and analyzed alternatives for existing network and phone system configurations • Solicited and evaluated vendor telecommunication proposals • Assisted clients in making hardware/software decisions. • Managed installation of new hardware • Managed SNET and other vendors • Negotiated service standards with telecommunications business partners • Earned President’s Circle award four times Show less



Total Communications, Inc

• Installation Coordinator/Trainer

  • Apr 1988 - Mar 1989

  • Performed post-sales consultations with customers both over the phone and in person • Trained customers how to use new phone system • Coordinated installation of new phone system and phone lines from SNET and installation personnel • Performed post-sales consultations with customers both over the phone and in person • Trained customers how to use new phone system • Coordinated installation of new phone system and phone lines from SNET and installation personnel