Michelle Stanley

Customer Service Supervisor at Amazon
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Contact Information
us****@****om
(386) 825-5501
Location
Durham, North Carolina, United States, US
Languages
  • English -

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5.0

/5.0
/ Based on 2 ratings
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Dail Holderness, CPA

We were fortunate to have Michelle Stanley work for us at Parata for 8 years. When she came here she effectively handled the accounting complexities of working in receivables for a company that was going through a merger. She worked diligently and successfully as our Accounts Receivable Lead and oversaw Parata’s growing Accounts Receivable staff, which includes a Revenue Analyst and Account Specialist. She has proven herself reliable and willing many times. For instance, Parata trusted Michelle to deal with our biggest chain customers, and our senior staff gave Michelle the quarterly award for Willingness when she got one of them to pay a large amount of old Accounts Receivable during a time when cash was especially needed. She shows a great deal of respect for customers and those she works with and keeps a positive attitude at all times. Michelle handles pressure well, and she and her team have met all closing deadlines and have always handled our auditors’ large amounts of requests. She has been able to identify and implement many cost and time saving strategies cross functionally within our company, often by bringing many people together to put the process improvement into effect. Michelle learns quickly and is proficient in many types of software (ex. Great Plains, Microsoft Excel, SalesForce, Avante, Lease Manager). When she left the company she unselfishly came in for 2 weeks after to help others to make the transition smooth. I will be happy to serve as a reference for and answer any questions about Michelle.

Graham Schillmoller, CPA

I have had the pleasure of working with Michelle for the past 8+ years at Parata Systems. We experienced significant growth in this timeframe which afforded Michelle tremendous experiences performing a multitude of accounting, finance and administrative roles. In 2006, Parata acquired Mckesson APS (a division of Fortune 15 McKesson Corp). Michelle was tasked with integrating the invoicing and cash receipts processes into Parata’s accounting system as well as hiring the staff necessary to support these functions. This was no easy feat, but she accomplished it very well. Most recently, Michelle managed our revenue and billings team that was responsible for invoicing and cash receipts. She routinely received highly positive audit results. She developed internal auditing processes which resulted in cost savings and the identification of new revenue opportunities for Parata which directly positively impacted our bottom line. Michelle is extremely personable and was well liked by her peer group. She utilized these skills to establish strong cross-functional relationships and influenced business decisions. I highly recommend Michelle.

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Experience

    • United States
    • Advertising Services
    • 700 & Above Employee
    • Customer Service Supervisor
      • Jun 2015 - Present

    • United States
    • Hospitals and Health Care
    • 300 - 400 Employee
    • Supervisor of Revenue and Billing
      • Oct 2006 - Jan 2015

      Parata Systems is a provider of automation and medication management solutions for pharmacies. In this role, I managed a team of two and processed quarterly and annual performance reviews. I oversaw daily flow of invoices, credit memos, and returns; facilitated successful internal and external audits; and created and managed successful large scale audit of government invoicing and payment applications over the span of two years. ►Leadership & Training: Managed a team of two comprised of (1) Revenue Analyst and (1) Cash Receipts Specialist. Developed and engaged employees maintaining 86% engagement rate and exceeding the industry benchmark 74%. ►Process Improvement: Created billing processes to prevent errors going forward. Created Collections Department and its policies. Implemented First “Credit Hold” at Parata resulting in over $5M of payments in 2006 alone. Collaborated with IT to create automated monthly customer account statements. Worked closely with sales team to collect on large accounts. ►Records Management: Created daily and monthly contract invoices, credit memos, and returns. Developed and maintained electronic invoicing for large chain accounts. Ensured accurate GL for all invoicing. ►Audit: Facilitated successful internal and external audits via thorough documentation, resulting in excellent rating by outside audit superiors. Audited contract invoicing monthly for accuracy and corrected billing errors. ►Accomplishments: Implemented process to compare shipping costs on Chain project resulting in a $500K benefit to company. By initiating a successful large scale audit of government invoicing and payment applications over the span of two years, captured $250K of unbilled revenue; corrected $3M of incorrectly applied payments; and collected $150K of debt previously deemed uncollectable. Show less

  • Water World Marine Services, INC
    • Raleigh-Durham, North Carolina Area
    • Office Manager
      • Mar 1987 - Oct 2006

      In a dual role as an office manager and a travel manager, I oversaw all administrative operations in a large-volume office and developed dive travel business. KEY ACCOMPLISHMENTS: ►Leadership: Evaluated and interviewed employee candidates. Created employee training manual. Trained 8 employees on company policies and philosophies. Set weekly and quarterly employee goals and designed performance reviews. ►Accounting: Managed all financial operations, including payroll, bank account reconciliation, account payables and receivables, purchasing, reconciling and paying state sales tax, maintaining general and sales ledgers on a daily, monthly, and yearly basis, and all other accounting. ►Schedules & Events: Scheduled and directed weekly staff meetings. Suggested and organized company-sponsored employee recreational events. ►Purchasing & Cost Control: Monitored operating costs, maintaining a high percentage of loss recovery. Purchased, merchandised, and marketed scuba equipment; developed computerized ordering system. ►Marketing: Sold scuba and windsurfing classes and a wide variety of scuba and snorkeling gear. Created and coordinated radio, newspaper, and Internet advertising. Developed logo phrase “where the FUN never sets…” ►Audit: Audited all aspects of the business including workers’ compensation contracts. Created system to track employee commission. Developed and maintained check recovery system. Show less

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