Experience

aspecialtybox.com

• United States
• Packaging & Containers
• 1 - 100 Employee

• Account Executive

  • Mar 2017 - Present



Professional Image Inc.

• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Project Manager

  • Sep 2016 - Mar 2017



T.D. Williamson

• United States
• Oil and Gas
• 700 & Above Employee

• Administrative Assistant

  • Sep 2014 - Feb 2016

  Successfully managed vast and diverse administrative duties which included: - policy creation - management reporting - organizing/scheduling company events for employees - supported inside sales for quotes, service work and purchase orders - liaison between outside sales and inside sales to insure customer satisfaction - invoicing and collections - daily administrative duties: mail, reports, communication between departments - assisted in fundraising for American Heart Assocation and United Way



TGW.com - The sweetest spot in golf

• United States
• Retail
• 1 - 100 Employee

• Sales Support Supervisor

  • May 2013 - May 2014

  -Maintains staff by recruiting, selecting, orienting employees; personal growth development-Worked closely with third-party vendors to procure customized team uniforms and accessories -Managed accounts payable and communicated with manager on status of accounts-Trained new employees on software for order processing-Monitored merchandise that shipped from warehouse to customer.-Processed returns for appropriate credits-Handled customer complaints to provide quality customer service

• Order Processing Specialist/Fraud

  • Apr 2012 - May 2013

  -Worked with a team of four to five people evaluating incoming orders for potential fraud. We had a success rate of less than 1% for fraud on a company that was worth $150 million.-Facilitated order processing multiple times during the day for warehouse to ship orders-Assisted in collecting information from multiple orders as evidence to release to police department so investigation on possible fraud ring.-Worked chargebacks from major credit cards to accept or dispute after reviewing.



Regence BlueCross BlueShield of Oregon

• United States
• Insurance
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2010 - Dec 2010

  -Provided information, education and assistance to members, providers and other insurance companies, attorneys and agents regarding benefits, claims and eligibility. -Provide claims process and investigate that contract benefits for insurance claims have been applied correctly. -Extensive eight week training -Weekly meeting with management team to improve daily entries and support for success. -Provided information, education and assistance to members, providers and other insurance companies, attorneys and agents regarding benefits, claims and eligibility. -Provide claims process and investigate that contract benefits for insurance claims have been applied correctly. -Extensive eight week training -Weekly meeting with management team to improve daily entries and support for success.



Southern Oregon Vision Clinic

• United States
• Medical Practices

• Office Manager

  • May 2007 - Oct 2010

  -Responsible for overall front office activities, mail, purchasing of supplies, cleaning and stocking -Coordinate all appointments and answer all incoming call -Implemented online billing of insurance claims, handle any discrepancies on claims and follow up on all payments -Negotiated price and terms with vendors and used online resources to purchase goods -Responsible for overall front office activities, mail, purchasing of supplies, cleaning and stocking -Coordinate all appointments and answer all incoming call -Implemented online billing of insurance claims, handle any discrepancies on claims and follow up on all payments -Negotiated price and terms with vendors and used online resources to purchase goods



The Rogue Angler

• Ashland, Oregon

• Customer Service Manager

  • Oct 2003 - May 2007

  Variety of responsibilities for an online fly fishing catalog and retail store. Duties included: -Incoming orders via phone and web -Daily order processing -Issued Purchase orders for replacement stock -Managing inventory control and quality issues for products -Assisting in proofing catalog and web design layout -Trained new customer service and warehouse employees - Prepared shipping documents with the online tracking systems with USPS, UPS and FED EX along with processing returns from customer orders. -Handled all escalated calls concerning customer issues. -Implemented M.O.M software by Dydacomp to fulfill the business needs of inventory management, order fulfillment, shipping and drop shipments -Worked with UPS vendor to have new equipment installed to be able to ship from business and have daily pick up service.



Cornerstone Careers (A Division of Qurate Retail Group)

• United States
• Retail
• 100 - 200 Employee

• Quality and Training

  • Jan 2000 - Dec 2001

  Part of a training team for a 150 seat call center for home and apparel brands. Duties includes: -Training new users on third party software application -Coaching new hires on customer service soft skills -Monitored representatives incoming calls for high level of customer service, accuracy of information, voice tone and situational analysis based on call. -Provided regular evaluations utilizing monitoring forms for coaching. -Instrumental in rewriting the training manual and assembling manuals, guides, mailbox and lockers for new employees.