Experience

Elite Home Care, Day Centers & Transportation

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Regional Marketing Specialist -Midlands

  • Aug 2023 - Present

  Marketing, Community Outreach, Brand Awareness, Networking, Service Awareness. Marketing, Community Outreach, Brand Awareness, Networking, Service Awareness.



Consulting By Michelle LLC

• South Carolina, United States

• Healthcare Consultant, Founder & CEO

  • Apr 2023 - Present

  Consulting services and digital products for Senior Care Professionals and Notary Public. Consulting services and digital products for Senior Care Professionals and Notary Public.



U.S. Department of Health and Human Services (HHS)

• United States
• Government Administration
• 700 & Above Employee

• Compliance Program Coordinator II

  • Jun 2018 - Feb 2023

  Perform statewide compliance reviews on Office of Waiver and Facility Services / CLTC providers (Adult Day Care, Personal Care agencies, Community Residential Care Facilities, etc. to ensure adherence with South Carolina Department of Health and Human Services (SCDHHS) policies and procedures, state and federal enrollment requirements, CMS/ Medicaid waiver requirements and state regulations. Obtain documentation and information while on announced and unannounced compliance site visits to review and provide scoring or deficiencies/sanctions if needed. Traveling to provider locations throughout the state of South Carolina. Defend compliance results findings in a prehearing conference or hearing. Coordinate and conduct trainings for HCBS Adult Day Care requirements. Conduct provider trainings for Home Care ( Personal Care ) and Adult Day Care. Show less



Active Day

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Administrator

  • Dec 2016 - Jun 2018

  Managed all daily operations of an Adult Day Health Care Center. Increased staff productivity and morale. Developed more in-service training for staff to improve work performance. Processed payroll accurately and timely. Passed annual audits/report of visits and inspections with DHEC (Bureau of Health Facilities Licensing).Effectively coordinated care plan meetings, created new strategies gearing towards a patient centered approach and increased family involvement in client’s care planning process. Ensured and assisted with creating diverse activities for clients. Enhanced marketing and community awareness of adult day health care services. Coordinate staff in-service training. Responsible for employee hiring, annual employee performance evaluations and updating job descriptions. Achieved census goals over the past year. Show less



Signature HealthCARE

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director of Social Services

  • Dec 2010 - Jan 2014

  Managed the Social Services Department advocating daily for residents and families in a 120 skilled nursing/ rehab facility. Improved quality assurance measures and served as a member of the Performance Improvement Committee. Evaluated Quality Indicators/ Quality Measures monthly to audit department performance. Successfully coordinated with various agencies such as home health and durable medical equipment for all resident discharges from the facility. Decreased re admissions. Coordinated resident room changes. Coordinated care planning meetings and increased family involvement. Responsible for addressing and logging in facility grievances and complaints.Trained new and existing employees on Elder Abuse , Resident Rights, Behaviors and Confidentiality/ HIPAA. Networked on a daily basis with hospitals, home health, healthcare professionals and local community agencies. Schedule and coordinate resident optometry and podiatry appointments. Serve as the Admissions Coordinator when needed being responsible for the admission process, paperwork, facility tours, developing new referrals, coordinating admission with hospital discharge planners. Show less



Gentiva

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Hospice Social Worker

  • Feb 2004 - Nov 2006

  Performed social services assessment, counseling , education and ongoing evaluation of clients under hospice care. Established goals with the patient and family. Document all findings, plans, interventions, and client progress in the clinical record. Maintained confidentiality of patient medical records. Communicated regularly with nurses, physicians and other interdisciplinary team members regarding the patient's care.Coordinated and implemented bereavement care. Provide case management for clients ( assisting with financial resources and advanced directives, etc.). Participated in training and in-service education. Assisted in the development, implementation, and evaluation of the ongoing quality improvement process (serving on the Clinical Record Review Committee and Professional Advisory Committee). Show less